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November 2023 by Tony G.
I hope this letter finds you well. I am writing to express my concerns regarding the business banking services I have received at Summit State Bank. As a valued customer, I believe it is crucial to bring to your attention the persistent issues I have encountered, specifically in relation to the functionality of Intuit bank links. Over the past several months, I have consistently experienced challenges with the Intuit bank links associated with my business accounts. Despite numerous attempts to address and resolve these issues, the links have remained unresponsive and ineffective. This has led to a significant inconvenience and disruption in the financial management of my business. I understand that technical glitches can occur, but the prolonged nature of this problem is disconcerting. I have reached out to your customer service team on multiple occasions, yet the matter has not been resolved satisfactorily. The lack of resolution has not only affected the efficiency of my financial transactions but has also resulted in unnecessary delays and frustration. As a customer who values the relationship with Summit State Bank, I believe it is crucial to bring this matter to your attention. I trust that the bank's commitment to customer satisfaction extends to addressing and resolving issues promptly. I request a thorough investigation into the persistent problems with the Intuit bank links and a timely resolution to ensure a seamless banking experience for business customers. Additionally, I encourage you to communicate this concern to the relevant staff and consider implementing measures to prevent similar issues in the future. Transparent communication and efficient problem-solving are integral to maintaining the trust and loyalty of customers. I appreciate your attention to this matter and hope for a swift resolution. As a shareholder, I believe in the strength and potential of Summit State Bank and look forward to continued positive experiences with your institution. Thank you for your understanding and cooperation. Sincerely, Tony G
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July 2022 by Prexiosa Lore Bautista
(Translated by Google) A very efficient bank and the best with bilingual staff makes operations easier.(Original)Un banco muy eficiente y lo mejor con personal Bilingue hace mas facil las operaciones..
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March 2022 by Virginie Dorn
We have worked with Summit State Bank since 2015 and could not be more pleased. It is a great bank for business owners like us. Their support for our business has been outstanding and their customer service always top notch. We would recommend them to any businesses or organizations in need of a solid business bank who cares for their customers.
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August 2021 by Gary H.
I've been using Summit State Bank for almost 1 year now and they are awesome! Recently I had to stop by Bank of America and I had to wait in line for 15 minutes and felt like I was just a "transaction" to them. I've never had to wait in line at Summit State Bank and I always feel welcome there!
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March 2021 by J. Bazzano
Great people to work with. Very accommodating and friendly.
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April 2020 by E E.
Denying new customers left and right. No bueno. Not cool at all during the pandemic. We will remember this.
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October 2019 by Sarah Small
Terrible experience. I work for DSS clients (disabiled adults) and I brought my client with me to run an errand. We go in to make a deposit, and we had to use the restroom. The staff directed me to use the bathroom on the third floor. We go up there and this man, grey hair, dull clothing, and glasses. He was very rude. He told us that we weren't allowed to use the restrooms because we were not doing business in the building. He said there was a downstairs bathroom we could use, he didn't explain where or offer any sort of apologies. He was blunt rude and very unprofessional. I have never have felt so disrespected and my client felt ashamed after theencounter.
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September 2019 by J Bronson
Two employees appeared to be engaged in a deep personal discussion when I walked in. The other employee was texting and too busy to notice I was standing ten feet away. While patiently waiting for someone to take note of my presence, a man emerged from behind a glass door of what appeared to be a manager's or supervisor's office, wearing sandals and an un-tucked Hawaiian style shirt. He strolled past me without acknowledging my presence as well. I quietly departed and will find a more professional organization to move my business account to.
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July 2016 by Daniel Wylie
Excellent service by people that care!
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July 2014 by Kayse Gehret
When I opened my business in Sonoma County, I met with numerous local banks... There are lots of great options, but Summit State - far and away - had the most enthusiastic referrals and references. From the start, their staff has been informed, engaged and helpful; they have gone above and beyond to help make introductions, welcome my business to the area and provide valuable advice. In just a few months, they have done more for my business than my previous (vast, nationwide bank) bank did in years. So glad we made the change! I've worked personally with Emily, Judy and Elaina and cannot say enough good things about them ---- if you're in Sonoma County, I highly recommend checking Summit State out for your personal or business banking.... Kayse Gehret Soulstice Spa
