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March 2024 by Carol W.
If you want to rent a Uhaul don't go here. The rental agent was rude and acted like she was put out by my rental request. Mid-transaction, I asked the agent to cancel my reservation telling her I'd rather go to the Rental Place on College than deal with her rudeness. I usually use the super friendly and helpful Uhaul dealer at the Rental Place on College but was closer to the Uhaul Neighborhood Dealer location so I decided to use them instead. Too bad, what a disappointment. I'll never go there again. RENTAL PLACE/UHAUL COLLEGE AVE, is the place to go.
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January 2024 by Weston L.
This place is ridiculous. We reserved a moving van a week ago and were told we could pick it up at 7:30 this morning. They have had one snafu after another. Now it's 8:30 and no closer to getting our truck. Never again!
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October 2023 by Hayden Bailey
Horrible. We don’t recommend.
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September 2023 by Chris Rhodes
I wish I didn't have to give a star to express my disappointment with with my business with this particular uhaul. The level of customer service is sub surface. I was treated rudely by the lady in charge who should not be working there. Until this experience at this location I have had nothing but 5 star service. I am not going to that location ever again. I am NOT happy.?
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May 2023 by Jenny And Ashley C.
Do not go here for any parts relating to trailer hitches. If you don't need the part they will refuse to take it back even if in great condition and it's obviously unused. Buy parts anywhere but U haul on Santa Rosa Avenue. You lost a good, long time customer today Uhaul. I'll get what I need from Amazon or online from now on.
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March 2023 by Alex Tabrizie
making a reservation was easy. The van was clean and staff were acting professionally. make sure to check the vehicle for visitable damages before signing the contract. Thank you U Haul!
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November 2022 by Anthony Farley
Garbage service and equipment! Over priced all their trucks are junk they stink and aren't maintained the window wipers were missing half the rubber when we found out driving through the mountains and had to pull over and purchase a pair so we could see to drive during our move. The check engine light was on and the truck barely made it to our destination we stuck like a wet dog from being inside the cab by the time we arrived to our new house and after a couple hours of being late to return the rental I was harrast with they're starting the recovery process to get the truck back. They said they tries to call but never did. Then yelled at me that I was supposed to have the truck back when I paid for it for 2 extra days. Worst experience ever with a uhaul I'll never use this company again. Go to enterprise or penskiy ANYONE other then uhaul
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October 2022 by Dennis Bacon
Looking to rent a trailer. Very knowledgeable personnel. However I feel they are a bit pricey.
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September 2022 by Cyndi I.
Crazy expensive, horrible customer service. There is a younger Latin woman and man that speak to one another in Spanish behind the counters about the customers. That should not be permitted, very unprofessional! You are charged double the mileage!!!@ UHAUL is a ripoff.. first they charge you mileage, then you have to fill up the tank.. what is that??? Quit being so damn cheap UHAUL!!! You make enough money as is, being a large corporate business that you are. One day there will be a large class action lawsuit against them.. all those people they've ripped off with their false advertisements.
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December 2021 by Santa Rosa M.
Dangerous! Renting their cargo vans as dwelling for addicts to live in, including using the bathroom. District manager Crystal Isakson is fully aware and allowing this to continue because apparently all they care about is making money and health and safety.
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December 2021 by Douglas L.
Zero customer service! Looked all over for uHaul service and then had to BEG a tire person to help me!
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November 2021 by John B.
Maskless rude staff, enough said. The place is not marked either. The kind of place where they act as if it's a privilege to do business with them. John 707-217-7721
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October 2021 by Alan T.
If I can rate -10 star I would. Showed up on time to pick up my 26" truck . Rep told me there is no truck... WTF? She was calling corporate and email them at the meantime. Finally she told me there is a 15" truck at west college... It really ruin my day because I already scheduled 2 movers starting 10am and I have to pay them don't matter what. My friend dropped me to this place to pick up the truck and now I have no ride to home. A simple email or phone call will resolve this BAD situation. Nothing against the Rep, she was trying her best to resolve the problem.
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September 2021 by Anthony Costello
If I could give no stars, I would. Just about the worst experience I've ever been part of in renting. I will personally never recommend and/or use this u-haul services ever again.
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May 2021 by Lancaster Fong
You can get your moving boxes from here. All the different sizes.
