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January 2024 by Kylie Cochrane
Rented a uhaul here after hours went to pick it up. I had to use the mobile app and it ended up not working and said they didn’t accept my card. Was trying for an hour. They set off a recording on a loud speaker essentially telling me to get off the property and I was being monitored so I left without my Uhaul. Do not come here.
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November 2023 by Una Vaka
The worst ever service . Don't bother renting a storage unit there, you can find better elsewhere.
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November 2023 by Leonardo Granados
Bad experience, they don't tell you well in the total, they overcharge you because they see the opportunity to charge by card ?
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November 2023 by Shannen R.
I just needed a truck for a couple hours to move something. It only cost about $40 plus gas so very reasonable if you just need a truck for a day. Nothing special or awful about this place it's just very basic.
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September 2023 by Pepe Elizondo Camacho
I'm rating 2 stars because of Lili, she really went out and help us next day. The day we rent the truck and unit, the Store manager didn't tell us the units have water leaks, so we have to rent out another storage unit and that added miles to the truck rental. Worst experience ever. Lili fix it and refund us the extra mileage. She deserves 5 stars.
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September 2023 by Emily Richter
We showed up with the wrong equipment to attach the trailer to our car, and Lili and Wes did everything they could to help us get on the road, and pretty soon, we were!
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August 2023 by A A D.
Needed a pickup for the day to move to a smaller storage unit. Absolutely loved the truck! The customer service was mostly excellent. I wish I could remember the names of the three individual's that went above and beyond what's usual "custom service" these days so I could mention them each by name to thank them for being so outstanding and let the bosses know those employees are one's to keep compared to the other two men that weren't helpful in the slightest and downright rude & condescending, assuming I was just a stereotypical dumb woman. The first person was a young woman, second was a very polite young man, and the most helpful kind person was an older gentleman who I believe has been there for quite some time.
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August 2023 by Bradley W.
I've worked with this place for over 2 years now. They can't keep employees, 4 people at computers not being acknowledged, stand in line even if you're waiting for one person on average for 20+ minutes, always overcharging secret fees, just hands down the worst. I hope I never have to come here again, I actively look for other rental spots to NOT have to go here
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August 2023 by Jonathan “Tax Cowboy” Weintraub
I’ve never had a problem here. The employees aren’t the most motivated, but I’ve always received the truck I reserved, and never had an issue returning it.
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July 2023 by Anna N.
This place is a joke. Called ahead to confirm reservation and they gave away our truck anyway. There was a nice manager visiting from Vallejo the last couple times I went in for boxes, and she is rad. The rest of the staff, deeply unprofessional.
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July 2023 by Maureen M.
I like this company. Had a good experience in renting a truck to pickup a large purchase that wouldn't fit in my car. This is my go to place.
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July 2023 by Elf Elf
Worse service ever. Not enough help. Counter girl on phone forever, line buildup. No customer service here or they dont know how to be better. Spends way too long with each transaction, doesn't move fast at all here !! Line in front if me and line behind me. There is actually five people in front of me and four behind me ,total if 10 people waiting !!
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July 2023 by Ihor Hryt
The worst place in which I had to live. The download time took one day
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June 2023 by Morgan H.
Do not get your hitch installed here. I called and explained what type of hitch equipment I needed and asked them to confirm multiple times the parts I needed. I showed up for my 11 am drop off time and 4 hours later,after waiting on the side of the busy road it's located on because there is no waiting area in/outside, I was told they never had the part in stock they needed for me. I talked to Wes (owner) who said he will call me back in 5 ministers with a solution. A half hour later with no call back, I went there in person and Wes was extremely unaccommodating for the issue they caused. He said to come back a week later after he priory ships the part (and I have to pay for the priory shipping). Wes said if I showed up a week later at 7am as soon as they open he will get the part installed first thing. 4 hours later the vehicle wasn't touched at all. I went in person to discuss this issue and an employee named "Sebal" (spelling unsure) asked how he can help me. I explained the issue and how Wes has not upheld his promise to do the vehicle first thing. Sebal was very nice at first and tried to remedy the issue further saying how if I came tomorrow he would make sure two techs work on the vehicle at no charge at exactly 7am. He asked for my name and phone number and said he will call me by the end of the day to confirm everything. I never received that call. This location is disrespectful, untrustworthy, and unreliable with absolutely no customer service from Wes and Sebal. 3 failed attempts later and I still do not have the parts installed.
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May 2023 by Robbie C.
Beware!!!! Don't use this location. This location just stole my identity. They used my info to rent out equipment. POS!!
