July 2023 by Kevin K.
WHY is it...................... My amazon orders are to be delivered to my back door, NOT THE FRONT, once again package got damaged, this time it was special chocolate chip cookies, fresh made, they sat on my porch in the 95 degree blazing sun and are all melted, WHY can't your drivers read shipping instructions, used to have a regular UPS driver and he was awesome, NOT NOW., PERISHABLE should NEVER be left in the blazing sun., What happened to Common Sense?
February 2023 by Erik Gosiak
UPS never delivered a $500 dollar parcel that was supposedly delivered on Dec 27th but can’t get a hold of anyone or get a call back so I guess I’m Phuct!!!
January 2023 by Michael Morgan
UPS is a negligent, haphazard mess. In my area UPS must be avoided. "Lost" packages (stolen) are very common. Surly, ignorant drivers with poor attitudes. AVOID UPS.
December 2022 by Juan Caca
As always UPS is days late. Shipping somewhere else from now on. It’s a disaster to get in touch for package tracking. Once you get somebody on the line they have even less knowledge of the status of your package. Space cadets. You can always count on them to ruin your plans. Lost business.
December 2022 by Pissed O.
If I could I'd give 0 stars!Expected a delivery Dec 1,2022 as stated by UPS email and tracking, of a Apple iphone 14 max pro 1TB. ($2000,00) Didn't come. So the next day I anxiously awaited once again for my new phone. Didn't arrive again. Kept on tracking on my UPS MY CHOICE. Every time I tracked it would say "preparing for delivery". Well 2 days with No package still, I called support and spoke to someone who said " IT'S LOST "! I asked if it was perhaps stolen and the guy was like " Well I'm really not allowed to say but at this point I think it is" so you could imagine how I felt knowing a UPS employee STOLE my new phone. I immediately contacted Apple support and told them what happened. They said on their end tracking showed it would be delivered today. If not I would need to wait 3 more days then call back and they would do an investigation and send a new one out to me right away. At this point now it's three days. Once again I waited all day and once again it never showed. I emailed UPS support again because I was so pissed off And again and they gave me the run -around telling me it would show up today stay tuned, and they see on their end it says "OUT FOR DELIVERY" Now being Thursday. Four days late. Once again I tracked and said AGAIN "preparing for delivery" So as you might guess, It never showed. I emailed them and said I want an investigation done at the Santa Rosa post office where it was supposedly being processed. And if I don't hear anything within 48 hours will be filing a claim and making a police report. She emails me back and I quote " I understand your need for an update on this package that you are expecting. We sincerely apologize that the package is yet to be delivered until now and was last scanned on 11/29/22. At this point, we recommend initiating a package investigation for us to trace the shipment. Well to this day I have NOT received my package and now Apple is handling the whole thing. Now I am fully aware UPS cannot be trusted with anything. And also have read many UPS employees this year and last year have stolen thousands of items. Arrests have also been made. I will never buy from anyone who ships UPS again. THEY ARE THIEVES!!
October 2022 by Bernardo Acosta
I had a package being delivered on oct 4th, 2022 and I wasn't going to be home so I put to deliver to my neighbors house and the driver went to my house and stood at my front door for like 2 min looking at his device and without going to my neighbors house. I was at work so I couldn't tell him anything through the Ring doorbell app and when I called the customer service number the guy didn't understand anything I was trying to tell him and just told me to wait for next day attempt to deliver so I will see how it goes.
March 2022 by Dennis OLeary
Great and friendly service every time I’m there!
February 2022 by Freebear Freebear
It's a good store. I always take all my packages there. They also take USPS & Amazon returns. It's great I'm usually right in and right out there's very rarely a line and the people here are very nice and friendly.
October 2021 by Stanley Montanye
These guys don't care about your stuff. They just throw the package at your door. That's what they did with my $300 watch.
July 2021 by Sharon Mecherikoff
We live in the country and our mailbox is 1/4 mile away. Some of the times my packages are delivered and UPS puts my boxes on top of the mailbox. I get a message that my package has been delivered, but not on my front porch which are my instructions. It is usually to late to walk up to see if it is there. Don't they know that packages get stolen if they sit there too long? I have complained about this before but it doesn't do any good. What should I do? Otherwise I use UPS for mailing packages and there are many choices to drop them off wherever I am.
July 2021 by erica Herbert
They keep re-routing my packages to the wrong address in another state! I have called over 8 times in the last 4 weeks to have this fixed. They keep telling me it's fixed and it's not. Once again my package was routed to another state. Ugg super frustrating!
July 2021 by R B
UPS is always the best place to ship and receive packages.
March 2021 by Steve Frary
No local phone number to be able to contact this facility .
January 2021 by Todd Willis
Why....why can't you place a package out of sight when there is plenty of room on our porch!@#$%? Complete laziness, unprofessional.... retrain your drivers....you depend on us as your customers! Mad as HELL!
January 2021 by Hannah Hemenway
Agent called me from this center referring to an ongoing shipment issue. During our conversation she stated a number of times 'I don't know' as a response to my questions about the change of delivery address for my shipment being changed without my knowledge. She then hung up because, 'I don't know how to help you." No responsibility taken from UPS. I am still without my package containing perishable animal food not found locally.
