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February 2025 by Kendall
HEADS UP - Online and Phone says they accept walk in passport services, drove up there from Petaluma and they don't offer walk ins at all
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February 2025 by Daniel Plumb
This is the only once open in Santa Rosa on Sat and it's always busy. The front counter folks were good though
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January 2025 by Ink
Three people on staff at the counter Saturday 1/25/25 and none of the three of them "have access" to be able to do livescan fingerprinting. Some of us have a two hour drive to get to our nearest livescan AND can only make that drive on a Saturday. Glad I stood in line for a half hour for nothing - and so did at least two other families that I saw.
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September 2024 by Jessica Rodriguez
Waited in line and took time out of day on a Saturday to get a passport for our child because they list passport hours as 10-2
On Saturdays on USPS and official passport website just be told by employee "We haven't done passport applications on weekends in months. We can't help you." What a joke.
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September 2024 by Jordyn Richardson
The most rude people I have ever encountered.
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September 2024 by Blanca Anaya
They do not answer the calls and the answering machine gives them the options but does not communicate them with the area in charge because she always hears the option wrong.
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August 2024 by Sean Winston
I look for attitude disposition,
An "countenance! Is it set or Malleable?.'
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April 2024 by Emily Hemming
Honestly such a hassle for a simple package usps has gone down hill definitely made my experience so bad I didn't even want my package after everything they didPs.. they need to learn to train they're employees better
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February 2024 by Michelle Nieve
Helpful friendly staff. Lines move fast and there is also a self serve kiosk in lobby where you can do everything yourself
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December 2023 by ActionTarget RBTC
This branch did not deliver an urgently needed package to a perfectly good address. The automated customer service phone number was zero help. I had to sit on the line in silence after the menu was complete for 5 minutes before it finally redirected me to a real person.After sitting on hold for another 20 mins the person answered and said they couldn't do anything but they did give me the number for this branch. I called the branch several times and they did not answer any of my calls.
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December 2023 by Aren Roberts
Bad customer service. Employee I was with seemed annoyed to assist me. She has a look on her face before I even walked up and said they couldn't offer a service that I checked online to make sure they do. As a long time retail employee I'm extremely surprised how apathetic and bothered the employees here seem
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November 2023 by Austin Chavis
Expect all your mail and all your money to be lost if you’re in this area code. I’ve now lost over $200 within the year because of them. Of course no reimbursement or care to find them.
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November 2023 by IHR TANTRUM
Been calling for 1 and 10 min.hour and know one is still anwsering the phones yet know wonder they
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September 2023 by Sam Moore
Just picked up a package and had the absolute worst customer experience of my life. ANDREA was working 9.21.23 @12:40pm and was extrmely rude and seemed terribly annoyed to be asked to do her job. I strongly reccomend letting her go or not letting her have any interaction with customers moving forward. She made snotty comments toward me although I was nothing but polite.
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September 2023 by Kendrick A.
Please update your "we missed you" slips. Hours are incorrect, say's open at 8am monday through friday that is incorrect they do not open till 9am.
