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December 2023 by ActionTarget RBTC
This branch did not deliver an urgently needed package to a perfectly good address. The automated customer service phone number was zero help. I had to sit on the line in silence after the menu was complete for 5 minutes before it finally redirected me to a real person.After sitting on hold for another 20 mins the person answered and said they couldn't do anything but they did give me the number for this branch. I called the branch several times and they did not answer any of my calls.
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December 2023 by Aren Roberts
Bad customer service. Employee I was with seemed annoyed to assist me. She has a look on her face before I even walked up and said they couldn't offer a service that I checked online to make sure they do. As a long time retail employee I'm extremely surprised how apathetic and bothered the employees here seem
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November 2023 by Austin Chavis
Expect all your mail and all your money to be lost if you’re in this area code. I’ve now lost over $200 within the year because of them. Of course no reimbursement or care to find them.
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November 2023 by IHR TANTRUM
Been calling for 1 and 10 min.hour and know one is still anwsering the phones yet know wonder they
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September 2023 by Sam Moore
Just picked up a package and had the absolute worst customer experience of my life. ANDREA was working 9.21.23 @12:40pm and was extrmely rude and seemed terribly annoyed to be asked to do her job. I strongly reccomend letting her go or not letting her have any interaction with customers moving forward. She made snotty comments toward me although I was nothing but polite.
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September 2023 by Kendrick A.
Please update your "we missed you" slips. Hours are incorrect, say's open at 8am monday through friday that is incorrect they do not open till 9am.
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September 2023 by Kristina Cunha
The worst in service .. by phone or website. Usps HAS to get human beings to take care of “other” issues like loss of mail key etc. This main sr branch’s phone system is useless you wait for a minute and a half minute just hangs up lol! Basically there’s a old dusty phone hanging on the corner no one pays attention too. For those who are disabled , elderly or have no way of driving to a usps branch your out of luck. Straighten up no wonder other delivery services are profiting as your sinking. This is directed at the man at the top post office general. Love my delivery drivers!
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July 2023 by Michael Frost
Love everyone there. All the staff that work there and keep the mail flowing, deserve the utmost respect. And I appreciate going to get my mail for myself and my wife!
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May 2023 by Casey v.
Literally no help whatsoever and just shooed me away without even checking for my package.
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March 2023 by Annie McCarter
Of all the years I have had my PO box and when I needed help with something, I got the help I needed!
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January 2023 by Lucinda K.
Terrible service to get to a supervisor after someone knocked over our mailboxes. Rude and not helpful...."you have 3 options, if you put them in another place you won't get any mail"!!Horrible customer service.Also, called in to stop my mail for ten days, when I got home all of my mail was crammed into the box.
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August 2022 by Dre R A
Horrible mailmen & will hold your mail if you did not put in a service request to do so. I did not receive mail for 2 weeks until I checked today & it was all jammed in there. I checked everyday for the past 2 weeks & called the office but they said everything had been sent out.
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July 2022 by max bet
My postal service rocks. I think we (America) take it for granted we have something like this that mostly 'just works' and, internationally, I don't think any other country holds a candle to the USPS either. Thank you all for a great job every day!
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July 2022 by Stephanie Cantrell
Maggie is the greatest and i always try to get to her window even if i have to let others go before me! Love her!!
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July 2022 by rose skelton
My package arrived on the l9th in santa rosa and it is still pending acceptance, what is going on with our postal system. They still have mot given me a delivery date
