June 2023 by L P.
This is a one (1) star review for the United States Postal Service. The USPS carrier arrived today, June 20th, 2023 at 3:27pm and proceeded to DUMP MY NEW, SENSITIVE ELECTRONICS ON THE DRIVEWAY. I was in the front yard only a few yards away when it happened and heard the loud "thud" of the cardboard box hitting the asphalt.The Postal carrier didn't even have enough common sense or respect to deliver the package to the front porch where it would be safer from theft. How hard is it to walk a few more feet and not drop a box that weighs less than 10 lbs?Anyway, as he was backing up in his USPS jeep, I yelled "Hey! Stop!" which the carrier did. I asked the carrier why he did that and he replied "I will be more careful next time." I asked the carrier for his name and he would not provide it. I instructed him to be careful every time for everyone. And what about this time? If the computer is damaged, it will have to be repackaged, an return authorization obtained, transported to the USPS facility, and I will have to wait almost a week for another unit to be delivered.Is the USPS going to compensate anyone, including me, for their carelessness? Of course not! By the way, I attempted to call the Postmaster at the appropriate USPS facility at (707) 528-2209 four separate times. The OGM says "Welcome to the Santa Rosa Post Office" followed by a couple of other messages and then the phone rings for about 1 1/2 minutes until it disconnects. What a failure of a service.
April 2023 by Lids S
Megan always gives my grandpa & i attitude. You can tell she hates her job & doesn’t want to be here. The other girl with bangs & long light brown hair who’s name is not Megan is super lovely & she gets the job done faster.
March 2023 by Chris Hanson
the employees here are really nice
January 2023 by Jane L.
Going to the post office is not always a preferred task, but Ellen and her team at this location make it easy. They are friendly, professional, knowledgeable and patient. No one likes to wait a long time, but sometimes we just have to. Please be kind to them.
September 2022 by Leah Ferguson
The Asian man and woman with brown bangs are are very helpful. But the other woman is short with patience and not very going to go out of her way to help you
June 2022 by John R.
today there was a woman who came in to complain about a family members experience at this location. she continued to be repetitive and rude although she kept saying "im going to keep my cool.". the thin dirty blonde woman handling this customer handled it with composure the entire time. doing her best in giving the woman whatever info she could to help the woman take her complaint through the appropriate measures. as the line grew the lady continued to repeat herself,demanding the woman to give her answers that the woman clearly could not answer because she was not present during the time the issue accrued. I think the postal woman did a great job holding her composure with this difficult individual. hats off to her. one person can ruin your entire day. i hope she was able to move on knowing she handled the situation with grace.
December 2021 by Elle Skinner
My favorite post office in Santa Rosa. They always have customer oriented friendly service. Usually in and out pretty quick. Small local Post office, closed on weekends.
June 2021 by Lynn McCarty
I was so happy to find there's a green zone curb for parking right in front, with ample space available (this was at 9:30 AM). There was no line, the staff were quick and helpful, and I was in and out in minutes.
February 2021 by Brandon M.
All the negative comments are just wack to be honest, I always get my stuff mailed fairly quickly even when it's busy. I think people just like to complain sometimes.
December 2020 by Nakea S.
I HATE going to this post office. Every time I go, whoever is helping me at the counter seems like it's their first week on the job. As they punch things into the computer and figure out how to send my package I always hear "Oh wait..", "Oops..", "What?" I'm never confident they know the best way to send what I need and in the most cost effective way. Plus, they work so slowly.
November 2020 by Melissa C.
Had to go in and mail my passport renewal. COVID precautions were in place. Line moved along quickly. Staff seemed friendly, but they are definitely there to do their job and don't waste time with small talk. The lady that took care of me was very helpful and got me out of there within five minutes.
November 2020 by Susan K.
One star for being passed from one available employee to the next, even though the office was not busy. The employee that was "helping" was not friendly, instead was rudely correcting the type of form card I was requesting. How about providing great customer service while correcting the request instead of being rude?
September 2020 by Michael Mazzola
Still waiting for a package that says it was delivered.
January 2020 by Son Huynh
Friendly and great people
November 2019 by Heather B.
I always tell myself I won't go back but definitely will not now. The people that work there seem confused about everything! The first time I went there first moving into the area there was a tall older gentleman that was super friendly but he seems to have just disappeared. The people there now have no sense of urgency. They seem to be nice but maybe not quite up to the job.
