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December 2023 by Dave A.
Megan handled the transaction, cabin air filter, etc. and she was great. She was friendly, polite, informative, funny...and while she offered all their services (I think that's called added value) she did not try to hard sell me anything I didn't need! Good job - I wouldn't have bought engine treatment or wipers anyway. I was there for an oil change only. Jason and Freddie were my other service personnel, doing the work down below. I can't comment (because I did not meet them) other than to say they were fast and efficient. Unsung heroes of the oil change. Good job! I was out of there in like 15 minutes. In my book this team did a perfect service. I'll be back again and again. Great job!
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December 2023 by Ravi K.
The best experience ever! I love all the staff that works here and everyone is so thorough. They make sure to check your windshield wipers, brake lights and headlights at every visit and they do it all with a smile on their face. I will drive up from San Francisco every time because it is worth it for the customer service. This is now my regular spot.
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December 2023 by Kenneth S.
I personally don't recommend this place. They don't do much of anything. I was told there was no service history on my coolant, transmission, power steering, and serpentine belt. I gave them the okay to change all of it. Only thing other than my oil that got changed was the coolant. The employees are friendly and nice. 3,000 miles for a fully synthetic oil I never heard of either. I really tried to like this place. But I really don't think they really did the inspection that the website says it does. I'll be going back to oilstop. I paid $278. $106.99 for oil and oil filter. $2.50 for Hazardous waste fee. $19.99 for fuel treatment. $129.99 for the coolant change.
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November 2023 by Liam F.
Great service! Pretty fast too! They check out everything for you! They took good care of my big van! Thank you!
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November 2023 by Steve M.
Folks. These people are polite professional have a positive attitude and are working entire time oil change going on. You stay in car during entire process. Kinda different. They approach no less than a dozen times ask in if you want additional services or ADD ONS. When I get my oil changed I want to hand them the keys. Know the final price before work starts and not be pressured for more. They are thorough in check everything I would like to have option to wait in lobby vsCar. Ended up paying just under $100 for oil change. They offer aFree soda orWater and car wash. But it appearedI would have to drive an additional 20 min in traffic to take advantage of free car wash. I was overall disappointed Steve
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November 2023 by Lindsey Srouji
Been going here for years and love it! Always super fast. Woman with the bright pink hair handled the transaction today and was very professional and pleasant to interact with. The team she was working with was also very professional and knowledgeable. I felt comfortable there and would trust them with my car anytime!
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September 2023 by Rey Enriquez
I came in to get an oil change before work after a rough morning and wasn’t in the best mood, but the staff here stayed patient and continued to give great customer service even tho I wasn’t being my best. They got me in and out quickly, and even did the “ok team say bye to the customer” after they finished, which was actually really cute and made me laugh. I’ll be coming back for my next oil change!
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September 2023 by Ana V.
I wanted an oil change on a Sunday. Valvoline was open, which was nice. I came in and was up for an oil change within 5 minutes. I was offered 2 possibilities for oil, and went for the lower price option. I thought the service was very good and didn't take long. My only negative was that it was still pretty expensive imo for an oil change, though the trade off was them being open and the service being relatively fast, hence me leaving 4 stars and not 5. Will give them a try again though for sure.
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September 2023 by Peter M.
Decent, quality, and pretty quick service to top it off. I was in and out in about 30 min tops. Got oil change and trans fluid flush. Would definitely 100% recommend Valvoline Instant Oil Change over Oilstop every day of the week. The only reason for not 5 stars is that there was some oil spilled somewhere, and I wasn't told. Other than that, great service by both gals amd guys at the station on College and Mendocino Avenues.
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September 2023 by Andrew Fagan
On Sunday, Aug. 27th, I took my used 2015 Ford Focus SE for an oil change and discovered that Valvoline provides a comprehensive service of your vehicle. I just purchased the car from a dealership and had a complete inspection and service done to my “new” car. The CSR/Manager Jonathon Hicks provided with a complete history of this vehicle and Valvoline will text me with updates for future service work. I spent a little over one half hour getting the work done.I highly recommend getting your car serviced at Valvoline.
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August 2023 by Freddie R.
It was different when it was Pennzoil, I don't think they checked my tires granted I was in for an oil change but I just felt they wanted me in and out as fast as they could granted I didn't want small talk they were just into their job. Maybe it was just me the other one OilStop I liked never had a problem they asked if you wanted a drink and yes they Valvoline tried to up sell . It was just different .
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August 2023 by Ron T.
Mendocino location Horrible and False advertising. 15 minutes of wait time is Bull##$T. Sit in the lot for over 45 minutes and no one cares. You're better off going to oilstop. You have been warned....
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August 2023 by Stacy Claypool
We were heading north for a camping trip when our transmission light came on. Valvoline was the few places open on Saturday afternoon as so we did the trek back about 20 mins. The entire team was amazing, especially Harmony, the manager. They helped direct us to park our camper and moved quickly because they knew we were trying to get back on the road. We were really pleased and very lucky we found them!
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August 2023 by stephanie smith
Great people! Great price! Their teamwork was a joy to watch. Even though it’s 2003, I was thrilled to see all of the young women working here—for a a living wage.Service: Oil change
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July 2023 by Mikayla Chavez
If I could rate zero stars I would. One of the WORST experiences I’ve had, not only did they not communicate properly the prices and go over w me each item, they were extremely disrespectful and inconsiderate of my time. They say 15-20 minute oil change, yet it took me over an hour? They lost MY valve and then made me pay for a new one when it was their fault. Never heard an apology once or even compensated for their faults. Along with all the pushy comments, I’m extremely unimpressed and hope no one else has to endure the terrible customer service I had today, that’s why I write this message.