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March 2024 by Sarah Wright
I go here to pick up my prescription and it’s never too long of a line to get it. The staff is nice and are helpful with regard to questions. There have been a few times where I waited in line at the drive through and it took maybe 15 minutes which isn’t bad. Plus it’s near where I work
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October 2023 by K Wade
We had problems getting our Covid shots approved through our BCBS insurance, using their confusing insurance cards. The busy staff at this Walgreens were patient, polite, and eventually accepted a direct call from our insurance company to walk them through the process. Incredible customer service indeed, to be sure we got our Covid and flu shots. Thanks to the get-it-done dedicated staff at Walgreens.
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October 2023 by John H.
Waited on hold for three hours with only one caller in front of me then they closed. Never got to talking to anybody at the pharmacy.
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September 2023 by TanyaLynn
Everything was locked down,it was so weird! If you wanted anything you seriously had to find an employee and have them walk around with you in order to get anything!
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August 2023 by Charles Desmarais
Truly terrible experience at this Santa Rosa, Calif., store (Piner and Marlow Roads). Many, many shelves empty. Very impolite cashier (Lorenzo). Damaged restrooms unavailable to customers. How does this store stay in business??
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July 2023 by Emily H
I can walk to this store and I'm very glad I switched to their pharmacy for my uncle's medications. Very friendly pharmacy staff. I also recently had the store manager Tamina help me with some stuff and she is wonderful. she devotes personal attention to each customer.And the cashiers Ruby and Eduardo are also very pleasant.
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July 2023 by Robert A.
Sunday night at nearly 10pm and there are 10+ people in line with one cashier. The manager was walking the isle. Why couldn't she help at the register? I'd come back but it just needs deliberate management.
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May 2023 by Mahrya M.
Terrible customer service. Very unhelpful and only one cashier at a time leading to long lines. Pharmacy is rude and you have to wait almost an hour to speak with anyone over the phone.
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May 2023 by Judy R.
I wish this Marlow rd Santa Rosa store was more geared towards helping customers, but they are NOT. I heard how awful they were so I called late when there was not a rush of people. Brenda was put out and rude when I called looking for a product that online said they had it. She was sassy and offered no help. I wont be shopping at this crappy store when I can go online without the bad attitude and snappy righteous commentary I received. Shame on you Walgreens. You lost another customer! Boo!
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April 2023 by Simon C.
It depends who you get at this pharmacy, there used to be a tall gentleman who worked there who was nice and just got on with it. But now it's just full of rude staff who do not listen to your doctor and just do whatever the hell they want. Not recommended at all.
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April 2023 by Leslie M.
I stopped using this pharmacy long ago when I discovered Tuttles on Sonoma Ave. After a weekend trip to urgent care I needed a Rx filled. Tried to call to make sure Rx was there. No answer. Drove over while on hold up until I got to the window only to be told come back tomorrow we close in 45 minutes. After explaining that I wouldn't be at the window ( or in so many words )wasting my time for 30 minutes if they had answered the phone and I'm not leaving without medication. Pharmacist comes out and says well, we didn't get the Rx. I call urgent care. Not only do the have confirmation of receipt, the pharmacy called them to clarify dispensing instructions. So now I tell her that's absolutely not true and low and behold she finds the order. Unbelievable. Was I just lied to? I then go inside and watch everyone in the drive thru be told to come back and that they don't refill Rxs unless you contact them to do so. Big problem if they don't answer the phone ya think? I feel sorry for the folks working there because it is a very hard job at best BUT corporate office needs to get their mess cleaned up before someone is adversely affected and not just inconvenienced.This is a problem at a lot of pharmacies and we should be worried.
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April 2023 by Sia K.
Came in to walk off some food. Store seem pretty empty not sure why. Great clean friendly place overall.
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April 2023 by BunBun B.
I am shocked this pharmacy is still in business. It is impossible to get prescriptions actually filled here!When you call in for a refill the automated voice tells you when it will be ready for pickup but it never is! The staff says you need to call to check but you can NEVER get through there are so many people on hold waiting. So you have to go there, wait forever, only to be told they have been unable to fill your refill as they are too busy!Don't know if I've ever had such incredibly bad customer service. I believe it's due to staff shortage as the people working in the pharmacy are polite and work like dogs but it seems it's impossible for them to get ahead of all the overdue orders they have.DON'T USE THIS PHARMACY!
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April 2023 by Dwight Brown
Online notifications of prescriptions ready erroneous.Also seems like frequent turn over of staff.Long wait times.
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March 2023 by Steven Christensen
The worst