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March 2024 by Richard Harder
This is by far the worst pharmacy in Santa Rosa. Three visits to pick up a single prescription and each time I was told to “come back in an hour”. Long lines and rotten service. Will definitely use another pharmacy in the future.
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February 2024 by Heather Bettencourt
I wish there are was option for 0 stars. I’m not one to write reviews however I am incredibly sick, was told my rx was ready to pickup, waited 2 hours, and was told the computer is “stuck” so they can’t give me my rx. Mind you, this rx is the other 10 pills they owe me because they didn’t have enough to fill my full prescription. I’ve already paid for it and I can’t not be on this medication due to how infectious my diagnosis is.
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January 2024 by Nick Foxer
Yeah I hate to say it but this pharmacy is comically bad. Just trying to get some answers about a travel vaccine was excruciating.....
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October 2023 by John Gray
This pharmacy is a total train wreck. While the staff are helpful, they are so severely understaffed, it's nearly impossible to get any RX filled unless it's extremely straight forward. It's a shame the corporate team can't provide the store with the resources they need. For example, after waiting on hold for 56 minutes to speak to the pharmacist, I was told to simply call back later. The pharmacist stated they had high patient volumes, were backed up and could not provide a time (e.g. today, tomorrow, the following day) when my Covid RX (which is time-bound) could be filled. Avoid this location if at all possible.
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October 2023 by Krystle J.
Literally the worst. Showed up to get my vaccination and the pharmacist was just chatting with a friend at the window. Then none of the three people could figure out the problem of the person ahead of me. After I waiting half an hour they finally brought me a form to fill out! 30 minutes for a form! It's 35 minutes past my time and I'm still sitting here. Almost everyone who has come through the pharmacy line has had a problem. It's shocking.
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September 2023 by Victoria A.
This is a horrible pharmacy. HORRIBLE. Avoid at all costs. In addition to them telling me "one more hour, one more hour" for over 24 hours, then I get there to pick up the prescription that was supposed to be ready 1/2 before I got there and it still wasn't ready. They have a million excuses. Well, NOT MY PROBLEM! Hire more people. TRAIN MORE PEOPLE. I DON'T CARE if three people called off sick. THAT IS an indicator of poor management. You either show up, or you are fired. Then get someone else. I would rate them -100 if I could. I was so angry when I finally got my prescription, that although I needed a few things, I'll be damned before I will ever buy ANYTHING in that OVERPRICED store ever again. Fortunately for me, it's just a couple more months... Then I can choose another provider for my prescriptions that uses another pharmacy as their lower cost provider.
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September 2023 by Fritz And Pat C.
If I could give this pharmacy a negative rating, I would. I waited on hold for AN HOUR AND A HALF to find out whether they had received a doctor's prescription for an upcoming surgical procedure. My doctor's email said that he had sent the prescription two days prior to the day that I called. When I finally spoke to someone at this Walgreens, they could not find the prescription. When I asked for help on alternative ways to ensure that they received the prescription so that I don't make an unnecessary trip to the pharmacy, the man answering the phone said that he was busy and put me back on hold. It was an unbelievable experience. I decided to not wait for him to pick up the phone again. This pharmacy is obviously understaffed, and the staff hired obviously don't care about their customers.
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September 2023 by Kevin
Hours are not accurate. Was told the pharmacist might be there at 10-11am. Sounds like they show up and open whenever they feel like it. Please update the hours, or even better hire a new pharmacist that goes to work on time.
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August 2023 by Michael B
I'd give them zero stars if I could, avoid this place.They never have medication, I put an order in for two medications three weeks ago(one of them a diabetes), and they say they are still out of stock, more coming.I have been out of another diabetes medication now for three months and when I try to order they keep telling me it's not time.Their staff is very rude and unhelpful.Avoid this place if at all possible, especially if you need your medication
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August 2023 by Emeline W.
This is the worst pharmacy I have ever been to. Had I gotten my prescription the day it was supposed to be ready it would've been covered by insurance but it took them until the next day and me waiting an hour to find out my insurance had become inactive... even if you live close to this location I would just go somewhere else. The people are nice but I think they are understaffed or something because this was my worst pharmacy experience ever and now I have to pay out of pocket and because of them am on day three of being out of my medication.. the whole experience has been a mess and caused a great amount of stress.
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April 2023 by Danielle M.
This pharmacy is the worst run business that I've ever been forced to deal with. Nobody answers the phone, prescriptions are never ready when they say. Hornless business
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March 2023 by Michel S.
If I could give it, no stars I would.From Forbes:"Walgreens has confirmed it will not dispense the abortion drug mifepristone in 20 states--including states where abortion remains legal--after Republican attorneys general asked them not to, Politico first reported Thursday, part of an increasing attempt by the GOP to limit access to abortion pills."Boycott Walgreens.
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December 2022 by Confident In My Opinions A.
Lol last time I was mad but now I'm furious. Had me on hold for two hours and disconnected and I've been three days without my meds now and they don't care
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November 2022 by Helen K.
If I could give minus 10 to the Pharmacy here I would. Over the years they have gotten progressively worse.I blame management.The pharmacy is understaffed and the counter people poorly trained.Since they are the only "preferred " pharmacy for my health insurance in Santa Rosa I have to use them.A RX for an antibiotic faxed to them early in the morning taking 4 days to fill and only received after I went in person and waited for over 45 minutes for someone to count out and label 31 pills.There is always a huge line of frustrated customers. Walgreens is making a lot of money and we have to suffer.The cosmetics department is mostly empty shelves.
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November 2022 by Frankie J Reyes
Problema serio de ineficiencia en el serví carro