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December 2023 by Tiffany Sailor
Great customer care service didn't have what I needed at the store but will definitely go back for other things.
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November 2023 by Janis Tanner
Craig, our sales person, was great. He goes above and beyond to give great customer service every time I visit this store. Thanks Craig!
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September 2023 by Mark Fitch
The Staff are friendly, engaging, helpful, and knowledgeable. I shop here as often as I need equipment and supplies for my boat.
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August 2023 by Chris Churchill
Have what you need. The prices are insane
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July 2023 by David Wright
These folks are always helpful and friendly. This an honest review from me, Dave.
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June 2023 by ever arrieta
Horrible customer service by Craig. Would not come here
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June 2023 by Andy
I drove almost an hour to replace my fuel line, and called ahead to make sure the parts were in stock. I’ve usually had great experiences with West Marine, and felt confident after purchasing components, but this time I felt like I was burdening the employee, and that the parts recommended “might” work. I have to say, leaving frustrated and without parts after calling ahead is quite a let down.
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April 2023 by doug reynolds
The salesman saved me some money by pointing out that I'd had the wrong quantity of hardener for the epoxy resin I wanted. I'll be back.Sure is handy having their brick and mortar place on my way home from the boat.
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August 2022 by TJ Mucha
Extremely helpful and creative engineering type of customer service with safety as the top priority. Kudos to Howard! And I'm glad West Marine had the things I needed in stock, during this supply chain disruption.Also important to note, it is on Santa Rosa Avenue technically, but it is in a building way back in the parking lot behind NorCal Fitness.
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July 2022 by Martin Laiwa
Always help and some shared laughs from this team! Knowledge & experience they have never let me down!! Thank you guys!
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July 2022 by Michael McCallister
Don’t go here! Customer service has has declined significantly. Went to replace my jet ski charger and the guy immediately said, “he couldn’t help me,” without even taking the time to look. Turns out they had what I was looking for but I chose to buy it elsewhere because of the horrible service I received. I am an ED nurse and just wanted to tune up the jet ski to relax at the lake with the family. This place through a sour apple in my picnic basket and I won’t return to West Marine again.
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February 2022 by Capt. Aussie Bob Fisher
Shawn was extremely helpful and friendly!
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January 2022 by Daniel Kunstman
The guy told me to look up my own parts online and then call him back with the part number.
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October 2021 by Tony H.
I am giving them 1 star. We will see where this goes.. I'll update if they make it right.. I buy a Mercury outboard motor from them, in the box. I go home, I set it up, put in oil and try to start it. It doesn't run I call and ask if there is something I am doing wrong. Nope, they tell me.. just try again. So I do. Nothing. So I tell them I will be returning it. No they said, take it to marine unlimited! It it under warranty, they will fix it. So I do. But wait, marine unlimited says they had to clean the carb and that isn't covered. It will cost 250 to get my motor. Marine unlimited has no choice, Mercury will not reimburse them for that. I say .l it is a brand new motor. So they tell me to call west marine.. I call west marine, they say they can't help me and I need to call corporate. They also say, I can't bring it back because I took it and used it,, (not true.. never started).. I ask, why are you making me call corporate, you call and make it right, I bought it from you.l. Nope.. they can't.. so I call corporate.... But wait.. no they can't help me cause they just sell the motor, I have to call the manufacture.. I argue for a bit, but honestly, their logic is completely absurd.... (Can you imagine buying a car and the dealer says to call the manufacture?). So.. it's Saturday, my motor that west marine sold me is at a shop that needs to be paid for a repair on a brand new motor and Mercury corporate is closed.. Seriously.. what twilight zone craziness is this?
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September 2021 by Cliff
Excellent help. Stocked for local & Bodega bay needs.