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December 2022 by Jan W.
I have shopped at this Safeway for over 40 years. As of late, they are continually out of items and the shelves are bare. I couldn't even get a quart of milk.I feel like I am living in a Third World Country. I will go to Olivers and pay a little more for fully stocked shelves. This is ridiculous!
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November 2022 by Ken B.
Close to home, so use it as a convenience. I will often travel across town to the Safeway on W College, as the selections are better, staff friendlier
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June 2022 by Maryellen B.
Dawn I will speak with the store manager directly. Your comment 'i see how this can be concerning' was frustrating to read. The stores need to post signs that bikes, scooters etc are not allowed in the store. This is a store filled with people not a bike park!!!!
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May 2022 by Deb B.
WHATEVER HAPPENED TO GOOD CUSTOMER SERVICE AND WELL-TRAINED MANAGERS?!!!This store caters to a HUGE senior citizen population, which is an a-risk population for Covid. They had no cashiers with masks on this week. When I talked with the young manager, she was curt and argumentative and unsupportive!!! She kept telling me I was asking her to break the law by demanding cashiers wear masks, and she was doing everything she was 'allowed' to do. I had to explain to her 5 times that was not the case! No understanding, no listening skills, no empathy, no interest in being a leader!!! I was asking her to take some interest and initiative to look at the problem creatively!*Had she talked with corporate office about creative ways to serve this special population better? No. Had she checked to see if there was a way to have customers request a masked cashier? No. *Had she looked into creating a special checkout where there were more precautions and a sign for people who want more protection to use that lane? No. *Did they have a list of employees who were willing to wear masks if a customer requested it? No. And I am just brainstorming here - I don't work retail to know what the possibilities are! But I know she wasn't trying and she didn't care!Then, to rub salt into wounds, I told the bagger I would do it myself since she was also unmasked, and if looks could kill, I would never have made it out of the store! She threw my bags down, rolled her eyes at me, and stormed off, disgusted!Again, IS THIS WHAT SAFEWAY WANTS TO BE THEIR IMAGE DURING COVID, and the way they treat at-risk customers?!!! PLEASE - train this manager again!!
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February 2022 by Dionysia K.
It's incredibly frustrating to see how far down the crapper the entire Safeway Corporation has gone! I've had a long history with them is Sonoma County. My first husband started at Safeway in 1987 at 16 years old, he was a very hard worker. In those days, it was very difficult to get hired at Safeway, especially with a full-time position! Everyone he worked with had been career employees, some had been there 35+ years. The only way to get in, was if someone died or retired. The pay was great, the benefits were outstanding! Had 2 children at Kaiser, never paid more than $5 or $10 copay. Excellent dental & vision. My husband was not only one of the very last employees ever offered that coveted full-time status. He worked his butt off, became night-crew manager ( that was the only way to get that full-time status!) We bought our first home at 20 & 22 years old, in Healdsburg, with no assistance of any kind. I will admit though, we saw & felt the decline. Went from being a company that treated their employees like they mattered with bonuses, grocery discounts, & parties, oh the many, many parties, we even played on a Safeway baseball team to every time our contracts were up for negotiations, our Union dues increased & more way taken away, over & over. I watched most of the lucky older folks retire with nice retirement packages to watching them slowly run people out or into the ground. I worked in the local medical community for 33 years now. I have seen friends & prior employees have complete nervous breakdowns, including my husband. Which led to the complete disintegration of our marriage & home by 2003. Skip to 2022, every store is super understaffed, but the employees that are there ( most of them at least) are not properly trained, pay is so low, benefits are garbage or nonexistent! And they are only there to buy time & get paid. Can't get assistance & if you can, they are usually too new & inexperienced yet to know how to help, so they will soon stop caring & answering the calls for assistance just like the employees that taught them. From pulling expired, moldy foods off their shelves ( weird, back in the 80's & 90's, they had a full nightcrew staff that stocked & faced shelves all night long. You would never have found spoiled food, expired on the store shelves back then! Oh yes, now let's talk about their fabulous pharmacy services........so when they are short of staff or have no pharmacist on site, instead of letting customers know, or putting a recording on their recorder to explain anything, oh no! They just put you on perpetual hold. Every time the phone rings back, instead of answering or even asking to please hold, they just pick up & hold over & over. I am calling because it's been 3 days since my doctor called in meds & I still don't know if they are filled! Now I am angry because I am left with no alternative but to drive down, stand in line for 45 minutes, to be told they haven't bothered to fill any of them & I will have to wait or come back AGAIN!!! I look at their hours, says they close for lunch 1:15pm-2:15pm. I come back at 1:00pm, they are already frigging closed for lunch!!!!!! Nobody to talk to about it. So try to call again to leave a message, but the recorder can't take any messages I can't even begin to express how bad this entire corporate chain SUCKS ROYALLY!!!!!!!! My daughter went to work there, it was close to home, etc. She lasted 6 days!!!!! It was beyond ridiculous & unorganized!! So the guy that hired her was fired for sexual harassment & locked everyone out of their computer system. So my daughter could not access her time card or anything else! The rest of the asst managers were young, inexperienced, arrogant & just sat around texting her boyfriend instead of training, then my daughter was reprimanded for not knowing the system that nobody trained her on! But the topper was the evening she watched a guy fill up an entire grocery cart with over $700
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December 2021 by Jon H.
Extremely rude and unhelpful pharmacy tech, Safeway websites for vaccinations appointments wasn't working and I had some questions on a Saturday about walk-ins, she had a dead look in her eyes and just repeated over and over to go to website, seemed like she was intentionally being as clueless as she could be to someone who was genuinely trying to do the right thing, overall I'd give Safeway an F for handling Covid vaccinations and having a broken website.
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September 2021 by Rudy G.
I don't know if I'll ever enter the grocery store again, trudging up and down the isles! This was so easy! Using the Safeway App this morning, I secured my pick up time as 2 PM today, filled my online cart, paid online, and all the discounts were applied as if I was there in person with my Safeway card. Via text, Safeway advises you the status of your order. I was notified to pick up my completed order any time after 2 PM till 8 PM tonight. I arrived, after 2 PM I let the store know I was parked I spot #1. The young man loading my groceries into the back of my car was so nice and friendly. This process is a great way for me to get groceries, using less time, as I'm also picking up the kids from school around this time. Arriving home, my order was complete and the ice cream is still frozen. Winning today! :-)
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May 2021 by Cassie F.
I understand the frustration of others because this location is the one that every individual from Oakmont comes to-- because of that it can be EXTREMELY busy and the check out wait can be very long. It would be great if they could have more checkers but that's not really the staffs fault. It's more the fault of the corporation as a whole not allowing more positions in such a busy location. So although the wait can be long (especially during covid times) I think the staff does their best. However, I have been completely spoiled by grocery pick up. The website is easy to navigate, easy to order from, and 9 times out of 10 they have everything I need. The times they don't it's only been like one or two things they don't have stocked at that moment, and again--it's not their fault they're out of the product. They're always quite quick to bring everything out and load it into the trunk for me when I use the online order/pick up option (and you get to skip both waiting in and wondering the grocery store)-- and the staff is always so kind. They can't control how busy it is or if they're understaffed, so I'm not deducting a star for that. Overall it's a wonderful Safeway.
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March 2021 by Trina B.
This review is for the floral department. I LOVEEEEEEE IT HERE! They always have FRESH flowers and a variety to choose from. 1 DOZEN ROSES for $9.99. You can't beat that. There's always many different colors to choose from too. I came to this location to buy 2 dozen roses for a relative who lost her dad. I asked the florist (woman with short brown hair) (think her name was Jeanie)..her opinion on appropriate colors for someone who lost a loved one. I also asked her what she thought may pair well with the roses. SHE WAS SO KIND AND HELPFUL. She arranged the flowers for me and they looked beautiful! I was in awe! LOVED THEM. She tied them together with a huge ribbon. I should have took a picture but I was so busy that day, that I forgot... BIG THANKS TO JEANIE! I don't usually shop at this location, yet It's near my moms house, and when I visit her I like to surprise her with flowers sometimes. This is not the first time I've bought flowers from any Safeway, Yet I have to mention this location is my favorite to get flowers from. Need flowers? Go to Safeway on Calistoga. You won't be disappointed. I'm always highly satisfied.
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September 2020 by gary f l.
So let me see if I've got this right . I spend more to shop here since I try and support a union shop . bag my own groceries and don't get even a THANK YOU from the checker WTH? I go to Oliver's , get my groceries bagged with no charge for the bags and the checker and the cashier both say THANK YOU! What happened to Safeway's customer service. There are plenty of grocery stores to shop at. Be careful Safeway.
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August 2020 by Trista C.
No cleaning going on at all... carts are dirty and they NEVER wash down anything. You could easily catch everything from the key pad you enter your card pin into. I think it's the original plastic wrap from March!! Disgusting store!!
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August 2020 by Nichole F.
Would just like to say Tanya had the best customer service me and my boyfriend have received throughout this entire pandemic this company should be proud to have such a great employee who practices the best customer service she made us feel important and not like another task very impressed thank you Tanya!
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July 2020 by Annette A.
I literally live next-door to them. This is one of the cleanest store I've ever seen. They are very respectful and are always up-to-date with fresh produce. Everybody there is very pleasant except for the guy in the self check out he really needs to smile more. Overall this is such a fantastic place and sometimes they have more things than others do.
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June 2020 by Barnaby B.
I have been shopping at this store for 6 years and have never had a great experience. The aisles are narrow and it just has an overall dingy feel. Although some of the clerks are helpful, most are slow and incompetent. I've never seen such slow check-out clerks. So I reserve my Safeway shopping for once a month supplies like paper towels, etc. But I had such a bad experience this morning, it's likely I'll never return. I was there at 7:00 a.m. and one of the only shoppers in the store. When I went to check out, the only register open said "12 items or less." I had more than this, so I asked the check-out clerk, who was just idly chatting with a customer, if I needed to find a different register. She yelled at me "Be patient! I'll be with you in a moment!" I tried to explain I was only asking if I was in the right line, and she just continued to yell. "Look at the light -- it's on -- it means I'm open!" Nothing I could say could get her to calm down and be polite. I look at many other reviews here about grumpy and inadequate employees -- month after month, year after year. Doesn't Safeway management care? People at Olivers and TJ's and Whole Foods and Raleys are so nice. It just takes a little training. What's wrong with you Safeway?!!
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June 2020 by Mark B.
Picked up some deli mac and cheese 3 of them 28 oz. I get home and see they expired 7 days ago. Called store clerk didn't apologize. Asked her if this is a common occurrence. She said ahhh, I hope not Asked for manager was put back through the phone thing twice. Finally got her, not manager asked if they have any not expired. She said yes. Went to store there were only 2 more expired. The cust service manager didn't seem concerned. Store manager either. Guess this is usual service. Sad.
