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January 2024 by Rosie S.
Felt humiliated but a rude kid that works there. my son and they had a table of drinks, samples and pretzel samples in front of the entrance. I usually see them and there's people that passed out and I've got an a drink sample in a bit sample from the people that work there have never had an issue this time my son grabbed a drink and I grabbed a sample drink. My son grabbed a pretzel sample and the kid that walked up said ONLY ONE BRO!! Which sounds so disrespectful and rude. There are other ways to say things. My son said oh sorry I can only have one, and he said yes there's a sign, which when I looked down there was a sign laying down which nobody's gonna see it. Granted it was in Spanish,first of all, we don't read Spanish and second of all if there's multiple employees there is at least seven employees They weren't busy. Somebody should've been handed them out. My son proceeded to ask how do I just throw it away and he said no pointed to the boy and told him to put it back granted, my son is not a child. He is an adult that was shopping with me. I'm surprised my son handled it so well because I was livid. That is unsanitary and I hope that they don't do that all the time. Nobody knows where it peoples hands have been. He could've worded it differently or said yeah, just for future not be rude and disrespectful and then turn around and say something to his fellow employees and laugh. I have frequent tend Wetzel since I do work in the mall since they opened many many years ago and I've never been treated so poorly. These are the people they hire. This is sad assuming that everybody speaks different languages. It should not be in one language I do know Annie the manager and Alex, the owner I have dealt with for years. If This is the type of treatment they're going to give and the type of people they hire then I choose not to go there again. I would give a zero for review if it allowed me too.
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December 2023 by Kaitlin C.
The two young boys working the register should not be in customer service. I work in the mall, and wanted a pretzel for my break. As I told them what it was I wanted, the smirking and laughing began. As he rung me out, the other boy began to whisper to into his ear, and they both were holding back laughter and were completely rude the entire time. I wanted to use my mall employee discount which I guess was also funny? I go here a lot and never ask for a receipt but they were too busy laughing at me & handed me one anyways. As he's grabbing my pretzel they're still smirking and laughing, whispering to each other and side eyeing one another. This interaction put such a bad taste in my mouth and I will not be returning, even as a mall employee. Ive never had this issue with the women who work here. Ive worked in customer service based jobs for a little less than a decade & have never had such an issue with ordering a pretzel?? The owner of this franchise needs to replace them as laughing at paying customers is a horrible look. Wont ever return! This happened on 12/28 around 11:30.
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October 2023 by Samantha C.
The guy working at the register doesn't know how to do math, how is he working at the register? Very frustrating
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May 2023 by Asa Shaeffer
It was some of the best pretzels I’ve ever had!!!
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February 2023 by Joana G.
Download their app for coupons and Birthday specials!!!They have the whole menu on their app and their staff was super sweet and helpful!!Thanks to the app I got a FREE CUP OF THEIR CINNAMON PRETZEL MINIS BITES for my birthday!!!They even said Happy Birthday to me and smiled!
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December 2022 by Miranda M.
Always delicious and fast! With the app you get a free pretzel after 6 purchases. Thats a great deal these days! The service is always quick. I like coming here on my breaks for a delicious pretzel!
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December 2021 by Agueda Salazar
(Translated by Google) They took a long time to give us our drinks and pretzwls, they don't have much experience serving the customer.(Original)Tardaron mucho para darnos nuestras bebidas y pretzwls, no tienen mucha experiencia para atender al cliente.
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September 2021 by Jp Lisciandro
Delicious pretzels
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June 2021 by Carrie G.
I'm from Alaska and we dont have a wetzel's pretzels there. We do have an auntie Anne's which I compared it to. The pretzel was better, a little squishy raw on the inside but only in one spot. The cheese prepackaged isn't as good but it was ok. The pretzel tasted better overall. The girl almost forgot my cheese but it made it in there.
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May 2021 by Sean B.
Get the wetzel bitz with Garlic butter and extra Parmesan cheese. Never disappoints. Also the frozen drinks are all good but Ask for Lkme , bkue raspberry pineapple and kiwi strawberry . Too good
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July 2019 by Bob A
This is one of those places you never think about, but if your in the mall and have a hankering for a great treat, try their cinnamon sugar pretzels
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February 2019 by popbob
Pretty a one food ?
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January 2019 by Nicolas
Pretty a one food ?
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November 2018 by Carolyn C
Sometimes I skip lunch just so I can eat a bag of these beauties. Soft, slightly buttery, warm pretzel bites - oh yeah!
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October 2018 by Mit Za
The employees never smile and are rude, the pretzels are usually always so hard they hurt my teeth. Sometimes the blue raspberry icee taste weird. But y'all have some good jalapeño cheese.
