-
July 2024 by Ryan Lamica
We walked in the store and notified the front desk associate that we wanted to add two IPhone 15 max pros to our plan. We were told there was someone ahead of us and would get ti us very shortly. After waiting for 30 minutes and watching employees play candy crush and fan themselves because of the heat we began to walk out. Only once we got in the car and driving away did they run outside to flag us down. This location screams lack of communication, employees entitlement and a lack of customer service. At least greet your customers! Anyways we will gladly purchase our phones elsewhere.
-
July 2024 by Cody Bryant
The new system's great in and out.
-
July 2024 by Sara Moore
Manager Jared talked down to me every time I tried to communicate, as well as, cut me off when I suggested that we should put in a complaint to the corporate office about my unique problem. it’s always important to improve system. I wanted to make sure that he understood my situation so he could communicate it properly, However, Jered would not hear me out and in the end walked away and was rude. I understand now why the employees seem tense at the doorway of the establishment… They have to work with Jared as their boss.
-
July 2024 by Faith Cosgrove
Great service for high speed internet!
-
June 2024 by Noah Gonzalez
The man Q helped us with everything I give him 10 out 10
-
June 2024 by Jerry Sarquis
I went to the store thinking that the problem I had communicating with phone support would be easier in person. I took with me the email I had for a change of service confirmation but both the initial agent Nate and the supervisor Christopher apparently are not able to resolve the problem. On May 30, I got a confirmation of updated service via the phone with the confirmation sent by email. But the current bill does not reflect the new service plan. Christopher and Nate claim that the new plan described by the "Service Order Confirmation" is actually not in effect, and they have no ability to correct the problem. But they did have the ability to try to get me commit to their own plan, which required a 12 month contract with early termination penalties. I also asked to have my monthly payment directly from my bank account terminated. While this may have been done, Christopher said he could NOT show me the information that he had entered into my account. I find this very distressing, especially under these circumstances.
-
June 2024 by aidee garcia
The worst service I ever had. I arrived at the place and the receptionist “long hair” thought I spoke Spanish, after serving 4 people who arrived after me and I asked what time they would serve me and he answered that I had to wait until the only person who spoke Spanish was free. But I was speaking English with him. When they finally helped me, the young lady who speaks Spanish (I heard her speaking Spanish with other costumers) and I asked her for the name of the gentleman who was rude to me and she refused to give it to me. The saddest and most embarrassing thing is that they made me wait for the person who spoke Spanish and from the moment I entered until I left everyone spoke to me in English and I communicated with everyone in English. Why they don’t have name tags? Why they make me wait? If they assume that I spoke Spanish why they were speaking in English?
-
June 2024 by Philip M
Just as bad as dealing with infinity over the phone or online. This company is awful. The customer experience makes one think that they are training employees to be as difficult as possible. They are rude, apathetic, and of no help whatsoever. If you have the option to get internet from literally any other company, take that option. Xfinity is the single worst company I have ever dealt with.
-
June 2024 by marco acevedo
I will not write at all badly, their services for me were always good, unfortunately I signed a 2-year contract, apparently with a fixed monthly payment for the 24 months. Which was not true, every 6 months or less there was an increase of just over a couple of dollars. From $75 I ended up paying $96 during the 24 month contract, until month 25 it was a total of $142. Before canceling, I asked about other plans, but none of them suited my needs, terrible customer service, the store workers didn't even They tried to keep me as a client, they even made me return a camera that according to when I opened the contract was completely mine.
It is worth mentioning that the only plan they offered me is to pay $142 for residential internet only.
-
June 2024 by Juan Villa
Good customer service
-
June 2024 by EZZY Ier
Employees are very friendly and extremely great with customer
-
June 2024 by Kelly Lomas
Very helpful and no wait time when I stopped in during a weekday.
-
June 2024 by marko
It's like the staff at the Santa Rosa avenue location actually works at being rude and unhelpful. If I ever get tempted to sign up with Xfinity, I'll just remember how badly I was treated at the store.
-
June 2024 by Megan Jones
Frequent outages, and no warning of planned outages
-
May 2024 by Tom Ferguson
If I could leave 0 stars I would. Was sent in by tech support to get a new modem and got turned away because I was there 20 minutes before closing. They told me I'd have to create a new account for a new modem. I then called customer service for ACTUAL help. They are sending a new modem and have saved a customer. But the people at this store are rude, clueless and choose not to help.
