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March 2024 by Lisa B.
The Rohnert Park location is horrible, they are disorganized and there's no sense of urgency helping customers - it's a "whatever" attitude there
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March 2024 by Ryan B.
Absolutely horrendous customer service. I can't get two employees to agree on how much I owe after closing my account. The phone rep tells me to pay in person. The in-person rep tells me to pay over the phone. I can't pay online since my accounts are closed, yet I keep getting charged late fees for not paying the final $13, or $18, or $35 I owe. I've documented 12 in-store visits, 8 phone calls, and 1 call to executive offices. One person on the phone told me to get a receipt from the store so I don't get scammed. Just let that sentence sink in for a minute.
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February 2024 by Matthew Insco
Their customer service is ridiculously horrible. Steer clear of this company. It's really not worth any cheaper rates they may be offering.
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February 2024 by Parallel Gateways
This is absolutely the worst cell phone provider I've ever dealt with. Trying to get a new Iphone from them has been the biggest headache ever. They tried mailing me a new phone and it got lost in the mail. I called again and they said sent out a new one, and I just followed up about it and there is no such order existing. They've lied to me multiple times about this whole process. Their phone customer service agents are terrible and can't speak english well. This company is obviously very poorly managed. Will be going elsewhere for mobile service.
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February 2024 by Darrius B.
Long wait time to speak to somebody almost ran like the apple store. I would recommend making an appointment but you'll still have to wait.
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February 2024 by Bryan Henningsen
We had a fire this morning. Comcast AI refuses to let me speak to a representative, but can not understand the request.Their AI is so stupid it is costing them customers. It is impossible to speak to an agent.The sales line literally hung up on me because I wasn't there to buy.No way to get my internet back. I have to cancel because It is impossible to contact them for repairs.Worst customer service ever.
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February 2024 by Acacia Garcia
They wouldn't let us speak to a live agent during an xfinity outage, I just need to know for work and school when the internet will get turned back on.
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December 2023 by Frank Panza
Won’t provide receipt when delivering valuable equipment for return. Company must think customers are morons.
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November 2023 by Ian Davis (Snakeman)
The gentleman who helped us 10 mins before close (I was told they close at 8 over the phone from the Comcast salesman) was super nice, helpful, and I got my router set up in mins! These guys are great. Positive experience.
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October 2023 by cat gehring
XFINITY/COMCAST IS THE WORST. IT USUALLY TAKES 1 1/2 HOURS, TO GET THROUGH THE ROBOT, AFTER SCREAMING, AGENT, REP. I WILL BE LOOKING FOR NEW SERVIICE
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October 2023 by Darwin Bothwik
Well I have major problems with Xfinity. I cancelled service on June 6th and the agent told me I would get a $25 refund. It has been over 4 months Xfinity keeps harassing me that I owe them money. You can't believe how many times I have called agents and they promised me that has been taking care of and I Xfinity will not charge me anything more since I turned in all the equipment. Yesterday I got a bill after 4 months and I turned in all the equipment on June 6th. I no longer have their home and internet service. I am very angry about this.
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October 2023 by Diane Whitney
Sent me home with a new cable box saying it was the same I had. It wasn't so I brought it back, then was told the one I have at home is wrong. I asked for an appt to install it and employee wrote a date and time on a piece of paper. I asked for a confirmation number. "Don't need one". No one showed up and there was no record of the appt so I had to wait another week. Tech came out and said it's not a new box but a new remote I need. So I'll be taking the new box back again! Great. I wasted weeks dealing with the incompetence at this store but that's pretty typical of Comcast. .
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October 2023 by HNA Financial
went in thought it was only a internet store, but found out they do mobile too since i’m have internet. Kimble did a great job. Got unlimited and he offered a plan where i brought my other 4 lines and it was still half the cost what I was paying. Only downside was people kept asking for his help. but i could see why. He’s now my go to mobile guy. Reminds me of a young Keanu Reeves. Straight to the point.
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September 2023 by Mike Daniels
These people make Jackals look generous. Can't believe this place stays in business given the level of contempt they have for "customers." We need to bust up this monopoly and cast the pieces to the wind for disinfection.
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September 2023 by Yarely Nava
Worse customer service i have ever experienced by Mr.nate i was trying to get help on purchasing some phone lines his rude attitude plus the way he looks at mexicans or the way he excuses them because he doesn’t even want to try to speak to them horrible will not recommend coming here asked to speak to manager an refused said he would take me out if i would like to .. you guys need to do better on who you hire specially if your a busy store ?
