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February 2024 by marshall ladd
Brought my gold bracelet in to have clasp repaired they quoted me $300 for the repair made absolutely no sense it was a simple fix so I took it around the corner to old towne jewlers they fixed it for $36 and it was done in a couple of days. These mall jewlers are a complete rip off its a wonder they are still in business.
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December 2023 by Jason Herrick
I have purchased multiple pieces from this place over the years. Recently, my fiancé brought her ring in to be cleaned. When she picked it up, they gave her a piece of paper with the supposed value on it. The thing is, that was for a different ring I bought years ago. They don't even check which ring they are cleaning. The dang diamond has a serial number on it. Now, since the ring was a gift, I really did not appreciate them telling her how much it was worth. I thought this was extremely careless. Also, I have been told a few times now that I could trade my purchases in on new items, but when I tried, they only offered me back 20% of what I paid. I feel this is false advertising. If I paid $3000 for a ring, the insurance paperwork should value it at $3000, not $1500. Also, if someone's wife comes in to get their ring cleaned, dont tell her its value, and if you do, dont make the mistake of telling her it's worth half what she thought it was. I will never shop here again. Liars and thieves with no business sense whatsoever. I mean, really, how stupid are you people?
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June 2023 by Kathryn Handwerker
Sandeep was amazing! She was attentive, funny, and helpful. She made our experience so pleasant! I wish all customer service people were like her. Thank you, Sandeep!
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June 2023 by Zac Conces
I lost one of two of my really expensive earings that I bought last year from Zales. I purchased the lifetime protection plan and insurance. I asked if they could sell me a single or take the old one back in exchange for a discount on a new pair. They wouldn't offer me anything at all. After the lady told me there is nothing at all that they can do, she said that they also have their hands tied right now like she she wanted to end the conversation, even though I was totally polite and wasn't pressing her to make something happen. Kay Jewelers told me they would take in a single from a pair and put it towards a new pair at %100 cost. I will be bringing all of my business to Kay from now on and urge people to stay away from Zales. I'm shocked that Zales handles this scenario this way after how pleasant of an experience I had with the sales associate when I bought this pair. I was under the impression my investment would be at least a little more covered than this.
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June 2023 by Evelyn Molina
I had a very wonderful experience the team was awesome . Rosie made me feel like I am important and loved . Same as her Manager , love them both
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June 2023 by Marissa Garcia
Sandeep was definitely great at explaining everything about our purchase . Very sweet and made us feel very comfortable with everything
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May 2023 by Carmen Rico
Sandeep has the most patience ever with me. She took the time to show me different rings and understood what I wanted. She did what she could to make me happy and kept a smile and positive attitude the entire time! She has become my go to for my jewelry needs!!
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May 2023 by Jasmine Garcia
I absolutely loved the service I received here! I didn’t know much about my options and they were very quick with allowing me to have space to find the perfect option. I left there satisfied with the ring I needed and comfort!
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May 2023 by Angelina Romero
I love Sandeep customer service . She’s so nice kind and super energetic person. She always reminds me about any deals going on in the store . I recommend everyone to go and do any jewelry shopping at her Zales store located inside of the downtown mall in Santa Rosa.
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May 2023 by ryan pacheco
I have always loved buying from ZALES. I bought a graduation chain that ended up breaking a year later. Lucky enough for me Sandeep was able to help me out and set up a time to get it fixed, no waiting and wonderful sweet service. Looking forward to coming in again.
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April 2023 by Melena Hamamoto
This is the worst company that I have ever dealt with in my entire life. For the record I had great credit and exceptional payment history with every cc that I have until Zales miscommunications and lies. First of all they lost my check and took my credit card info than I got automation because they said that would be easier, but months later I called and told them to take it off and I needed to use a different card and they said they would. Then when I closed my other account they repeatedly kept trying to take out money even though I asked them not to, I called again and again finally they gave me a number to community bank who there partnered with. Both companies blame the other company so it’s so unprofessional and stressful! I find out later that my credit has gone down 60 points because of this and credit limit goes down and all they do is give you the run around. Please if you know what is good for you do not get a Zales card, the company is dishonest and will not fix their mistakes no matter what you do. By the way you can’t cancel the card because if you do it will negatively affect your credit. Like I said the worst company, they just blame you and tell you can dispute but never actually fix it
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April 2023 by Saadia Buck
Sandeep is so incredibly helpful and friendly and their customer service has been wonderful. We have been customers for over a decade and we keep returning for all of our jewelry needs! 10/10
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April 2023 by onelastquestion
Sandeep made me feel so welcome in the store I never shopped for my own diamonds and she took the time to explain and helped me feel great about my purchase. I am grateful to you for your knowledge ,expertise and caring attitude towards me as your customer.. SincerelySherry R
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April 2023 by Salvador Mondragon
Great customer service from Rosie and sandeep! Very warm welcoming always.
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April 2023 by Michelle Browne
The absolute best service! Love Sandy. She goes above and beyond and is so kind and knowledgeable! She is going to be my go to salesman for all jewelry purchases!
