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October 2021 by Songofblades
I personally find the staff to be very kind and helpful , i have been coming here for over 3 years and the service has always been amazing!
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August 2021 by Christy M.
30 minute wait in the drive-through.Some staff staring at their phones instead of helping customers. Don't recommend Coming here Unless you have a good 45 minutes to waste.
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May 2021 by kyotoskies
avoid this branch at all costs, the manager here is incompetent & a liar.
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December 2020 by Steve N.
My 88-year old mother-in-law has banked at this branch for over 50 years, even as the bank ownership changed from one bank to another, most recently to Mechanics Bank. Late in 2019 and early in 2020 one of her personal helpers helped himself to a few of her checks and forged a dozen checks for about $1300. We notified Mechanics Bank as soon as we discovered the forgeries, and they quickly closed that account and opened a new one. Ed helped out by watching for incoming automatic deposits to make sure they went into the new account. Unfortunately, that's where their helpfulness ended. I immediately started trying to work with the branch manager to try to get the bank to reimburse my mother-in-law for the forged checks which they had cashed without question. $1300 is nothing to a bank, but is significant money to a widow on a fixed income. Over the next several months the manager kept giving excuses about why she couldn't even find the right form to get started. After OVER EIGHT MONTHS OF NO PROGRESS, I called Mechanics Bank customer service (this was not my first call to them) and was able to convince someone to go figure out which form was needed. She couldn't send me the form, though--it's for internal use only--so she sent it to the entire Santa Ynez branch. I sent an email to the branch manager to tell her to expect the form. The next day I had an email from the manager saying that she'd received the form and it was too late to do anything. I replied and asked her for more information and for a copy of the policy, but she couldn't even be bothered to reply. If customer service means anything to you, I would bank anywhere else but here.
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April 2020 by Phill Beuoy
Useless. Need local staff
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January 2019 by Allen T.
I have been a client of the bank at the Galeta branch in California for over two years. I have both a business account and a personal account. The problem arose that what is reflected on the website has no connection to what is done at the branch. Direct payments were to be made to a client. After that relationship was ended, payments continued to be made to thatvclient despite nothing appearing on the website. Because of these continuing payments, it became very uncomfortable and almost impossible to get the money returned into my account. What this business needs to do is to have what happens at the branch reflected on the website for that same account
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May 2018 by Josh S
Close accounts of business customers without warning if they disagree with their political views. Don't give these low life's your business.
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October 2017 by Elias Thomas
GoRob a Bank
