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December 2023 by Arlo Nugent
Agile Offroad did a huge job on my 2021 Revel. Lights, winch, suspension, you name it! Now, 2 years later, they are still offering 5 star support. An item broke, my fault, not theirs, and Nick and Caleb stepped it up and got me taken care of right away. Top level service, highly recommend!
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December 2023 by Erwan Leone
These guys are the most inclusive off-road shop for my Sprinter, bar none! Their custom parts, tech support, customer support, and willingness to try new things is the reason they are the best! No one has been lifting rigs for as long as these guys.They go to every overland expo, to show off new developments. Their YouTube channel is highly informative and they’re always ready to help me out, when I’m camping and off-roading; answering questions or sending out parts to where I need ‘em.Without their help I could have been stranded many times, or without the best recommendations for to solve issues. Awesome company! Truly legendary stuff.
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November 2023 by M Z
BUYER BEWARE….from customer who has spent $15k with Agile Offroad and has done all the major upgrades/modifications to my 2018 Mercedes Sprinter 3500 (RIP kit, Front/Rear bumper, lighting, etc.).I had a recent tire blow out and used the H1 Scissor Jack that John sold me (Agile Owner) saying it was safer than the Mercedes factory jack. It turns out, the scissor jack failed…it bent and broke off at the tip while attempting to use it on a flat asphalt road.After 2 weeks of back and forth trying to get a response to my email explaining this product may have been defective and that I would like a replacement or refund…John’s response was for me to pay the shipping cost for him to inspect the defective jack with no guarantee of a replacement or refund. To nickel and dime your customers to pay shipping cost with no guarantee of a replacement or refund is ridiculous. A company with good customer service and an owner with good business ethics would have offered to pay the shipping cost to address safety concerns of a potentially dangerous tire jack that he is recommending and selling to Sprinter owners. This terrible customer service experience is an example that Agile does not stand behind the products they sell. If you want a jack for your Sprinter, check out the 6 ton Safe Jack…it’s a bottle jack that is off road capable and they offer a variety of accessories including a wide base.Regarding the RIP kit for those of you who are interested, if I were to do it over, I would not install Agile’s so terribly named “Ride Improvement Package”. It does not improve your ride….it creates stability, yes, but you will pay for it with a VERY Uncomfortable and Rough Ride. Everytime I ride over a highway expansion strip, there is a LOUD BANG due to the rigidity of the rear leaf springs / Fox shocks which creates a earthquake effect. I would go with Van Compass if I were to do it all over again and get the adjustable shocks.
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November 2023 by Mark Kannapel
We recently got the RIP package along with Cooper tires installed by Agile Off Road. Took the whole day, but the staff was friendly and took the time to explain the details of our new suspension, and answer any questions that we had. The improvement in the ride quality is fantastic, and we are happy that we went for the whole package. It was expensive, but worth it. Definitely recommend these folks.
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October 2023 by Brian Garneau
The staff is amazing! Super knowledgeable and very helpful. They know what they're doing and their installation is top notch. Highly recommend.
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September 2023 by Walter Abercrombie
Took my Revel Sprinter 4x4 van into Agile for some additions, including their new rear diff air locker from ARB. The whole experience was great in the way you were greeted and welcomed to their wonderful facility. Even got a personalized tour of one of the owners on top of it all. These folks know their stuff and will give you good recommendations on what you need and don't need. This is the place to come if you have a Sprinter van!
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August 2023 by Chris Ridgway
High quality parts and service. I try to get the most out of my van and I never have to worry about anything they touched. It's been 9 years since my 4x4 conversion and I couldn't be happier.
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June 2023 by Chris Lunt
Agile Off Road has been my go-to for all things adventure van-related. Whether it's upgrading suspension or installing onboard air, their expertise and product range are unparalleled. The customer service team has consistently guided me in the right direction, answering all my questions with ease. Highly recommended for any Revel van owner seeking top-notch products and assistance.
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June 2023 by Doug Tarter
John & Everyone @ Agile off-road are a top notch organization! I had an emergency with my MB Sprinter on the interstate, requiring quick shipment of parts from Santee, Cailf. AO stepped up and got me taken care of and dropped shipped to the East Coast. Thanks again guys!
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April 2023 by Josh Niernberg
I installed an Agile RIP kit on my van in 2021. The struts used failed well ahead of their life span. Agile went out of their way to talk through the options and help to get a replacement coming. The Agile Rip kit itself is a total game changer. The company's emphasis on correcting problems related to their products is outstanding. Thank you for the help in getting back on the road!
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February 2023 by Aaron Schinke
Agile has become my go-to source for all things Sprinter (Revel). They are so knowledgeable about all facets of these builds that they are now out ahead of the curve and developing new products before people even know they need them. Their mad scientists behind the (welding) curtain are genius and their sales and support staff or experts in recommending and applying the right tools for the job.Beyond the products - Agile has helped me become just that - more Agile. I’ve been able to go places I’ve only dreamed of and I’ve had experiences I’d have never had without them.Thanks guys!
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February 2023 by Mike Regan
I’m sure Agile builds high quality stuff. I just wouldn’t use Main Line Overland. My experience with Main Line Overland was very poor. Unfortunately they appear to be an unprofessional company that is not equipped to deal with any problems beyond bolting on parts. I gave them every chance to make good. When I was asked to leave an internet review I contacted Taylor Kronuch, their Customer Service Manager, instead. I asked for her help rather than criticize the company on a public forum. Unfortunately Taylor ignored me. I ordered almost $2,000 of stuff in September of 2022 for a new Winnebago Revel. I worked everything out with Don Cote. I told him that I need it completed by December at the latest...winter is busy and I barely get a day off from January through mid-March. The plan was to bring in the van and drop it to mount all of the upgrades at once. I live in Maine and have to travel to New Hampshire to get this done. Don Cote said everything would be in by late October. Then I never heard from them. I emailed Don to ask what the hold up was. Unfortunately Don Cote had left the company and Main Line's IT department isn't equipped to have the email bounce back. Todd Ireland got back to me on 12/5 saying everything was in and had an opening the next day so I brought it in. On 12/8 he emails me that the van is all set except they had the wrong brackets for a light bar and would have to order the right ones. Todd blamed everything on Don Cote. He, and another Main Line employee, Luke, said they were still recovering from when Don worked there. My expectations may be high but if Todd thinks Don has caused so many problems why wouldn't he double check the order? Another question. Why would a client ever hear about an internal issue? When I asked Todd directly if he would take care of the cost of the mounting of the light bar/brackets. He said he would. When the brackets came in and I asked Todd if I needed to drop it off or wait for it. His Reply (cut and pasted from the email he sent me on 12/13), "I will put you on the books for the 21st. You can surely wait, it may be a couple hours". I came in on 12/21 and wanted over eight hours. I asked what’s the holdup Todd told me that he never would have said a couple of hours, that it is an all-day job. He still charged me for labor after saying he wouldn't. It's bad enough that my day was blown but to have employees, who based on my experience are inept, give me a hard time and charge me when they said they wouldn't is unacceptable.I explained the issues (also a ski box they had mounted improperly and needed tightened), in an email to Taylor Kronuch January 3rd and copied both principles, Tom and Matt Henwood. Taylor replied "This is not the customer experience we strive for, if there is anything you are interested in adding to your van in the future please reach out to me directly and we will do our best to make this up to you". I told her since Todd told me he wasn't going to charge me for the installation of that light bar I thought it's only right that Main Line cut me a check back for that charge and compensate me for the day they caused me to waste, and, to send someone to me to fix the poorly mounted ski box. I asked her "Please do the right thing and take care of this". I sent her a couple of emails over the next couple of weeks with no reply. She called me on January 13 and told me she would do nothing to help me. She also clarified that she would "make it up to me" if I bought more stuff. The lack of professionalism shown by Taylor and the lack of response from the two principles, Tom and Matt Henwood, speaks volumes. The funny thing is that the Revel gets more attention and more people talk to me about it than anything I've ever owned. This includes antique sports cars, modified BMWs and Audis...a Corvette...a Shelby. I will let everyone I speak to know exactly where not to bring their van or truck for modifications. If Main Line does decide to act in
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January 2023 by Jerry Ferguson
Ordered the Agile valved Fox 2.0 shocks for my lifted 2021 Ram Promaster 3500 159” ext built out van. My build is pretty heavy and the OEM rear shocks had inadequate compression/rebound dampening which was very evident over speed bumps or through dips. I had only read reviews on Bilstein shocks for the Promaster and sounded like not a big improvement, found nothing on the Fox 2.0s. I had the Fox 2.0 shocks on my 2018 lifted class-C RV and they were a game changer. These shocks from Agile did exactly what I wanted them to, control the bounce. The ride also seems to be smoother. All around a great upgrade to my Promaster. Thanks!
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January 2023 by Cindy Gillette
We would like to thank the entire TEAM over at Agile for the professional work and helpful attitude. They installed S&B 47 gallon fuel tank, big fill nozzle and modified the reserve fuel gage. Being able to travel 600 plus miles between fill ups is VANtastic....Thank you so much!Mike & Cindy Gillette
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January 2023 by Patrick Fournier
Just came back from an extensive upgrade of my 4 years old (first generation) Revel, which included new Method 703 wheels, larger 285/75R17 BFG KO2 tires, AO RIP suspension package, AO big brakes, ARB locker (rear locking differential), VC rocker guards, exhaust and ESPAR relocation, removal of low hanging items (unused battery housings, replacing 2.5” grey water exit with small faucet ...), Starlink roof installation, and more. After 800 miles: everything works perfectly. It was a full 5-day job. 4 technicians + shop manager (Nathan) + sales (Kelly) + owner (John) worked until 8:30 PM on Friday to be done by weekend as promised. All were 100% professional, skilled, dedicated, gracious, and friendly despite the late hours. I highly recommend AO. I have experienced half dozen 4x4 shops over past four years, and AO is hands down the best. They are now 4-5 times bigger than they were in 2019 when I first visited. The showroom-reception-lounge-restroom is new (or recent) and looks great. It showcases many of the products that AO sells. You're lounging in the candy store: dangerous!!! You can stay overnight in the parking lot and run the washer/dryer while your vehicle is being serviced. And there are two dedicated work spots to set your notebook and use AO's Internet connection.
