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September 2023 by Elizabeth W.
Above and beyond the best experience I have ever had with a car mechanic. He is honest and made the repairs my old Toyota Sienna needed to pass smog and run well. The dealership quoted me over $10,000 and his repair was $1,000. Finding Cool Master Automotive is like hitting the jackpot. He texted me images of what they removed and replaced and kept me in the loop as soon as it was ready to pick up. No question about it. This is a business that deserves a lot of gratitude and recognition.
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February 2023 by EVAN A.
Todd is a cool dude. Kept me informed every step of the way. Definitely recommend him and his team for all your auto needs.
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July 2022 by Eric W.
Todd is awesome! knows his stuff and happy to answer questions! the work was done professionally and quickly! we'll be back!
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June 2022 by Will Bredsguard
The issues with my A/C were difficult to diagnose but they were persistent did a very good and professional job on my 1990 Dodge truck. I'm very happy.
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January 2022 by Tom L.
We feel totally scammed by the owner. Took our 2013 suburban in to have a transcooler installed, he talks us into replacing the suspension system as well after telling him we wanted better towing capabilities. He charged us over 3 grand and replaces our suspension with $89 shocks and springs, removes our air suspension system as well. Come to find out after taking the truck to a legitimate off road company, the shocks that were initially installed were over $700 a piece that worked hand-in-hand with the air suspension system. It already had the best suspension system set up for towing. Now the truck floats in the rear while driving. It's no longer stable. We asked him about this and his response was "well you drove it and said you were satisfied". We were just happy to see our truck after leaving it there for a month! In addition, he talks us into buying this engine programming device, which is worthless. Paid over a 1000 bucks for that. We found out that we could have bought something similar for 300 bucks. Listen, I know buyer beware and all, but it's unfortunate considering this guy was referral, so we went in trusting him. All in all, we truly feel like we got scammed. Think twice before taking your vehicle to this guy. It's going to cost us over 4 grand to replace everything he did. Essentially just to bring it back to the way it was.
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December 2021 by William C.
Transmission went out in my truck, Todd and the guys were on it on putting the truck in the lift and getting it replaced. Much quicker and easier to get a hold of then going to a dealership to get the work done. I will be using them again on all work done to my trucks and cars
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December 2021 by D.B. Cherry
Awesome Company and Great Owner!!Honest, Fair, Great Communication, Professional, No Double Talk or Hidden Fees!!I Highly Recommend this company to anyone with any automotive issues!! 10 Stars!!!Services: Check engine light diagnostic
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November 2021 by Melissa C.
On my drive to work a heard a belt snap. I knew my car was then not drivable so I looked up the first auto body shop in the area. When they called they said they could fix it today, and I take these time estimates with a grain of salt. Within two hours, they had messaged me that my car was finished and good as new. The gentleman apologized for taking so long and I was shocked as it was only two hours and my car was not operable beforehand! Staff was incredibly friendly and efficient. You can tell they care about your car and they will not return it unless they're sure it's fixed. I will bring my car here from now on for ANYTHING I need. I would not recommend any other auto repair shop.
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November 2021 by Kaylae Allen
Initially went in to Todd to see why my jeep wouldn't start like it should. I was told by another mechanic that it would be my transmission when it ended up being my battery. I ended up having some engine leaks that needed a bunch of work and the engine pulled out. Todd was sending pictures of my engine throughout the whole process, he was absolutely amazing and very communative the whole time even sending me pictures of my engine and what needed to be replaced. Upon picking up my jeep he went through all the parts with me again (they were laid out on the ground for me to see) I was really nervous finding a new mechanic since I am not from here but now I am assured I have an amazing and honest one! One of his guys even got bored and popped out a big part of a dent I had from running into a pole which made it look so much better!I highly recommend this shop and the team and I will be using them for any future needs for me jeep! Thanks again Todd and Cool Master!Services: Battery
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October 2021 by Kaylae A.
Initially went in to Todd to see why my jeep wouldn't start like it should. I was told by another mechanic that it would be my transmission when it ended up being my battery. I ended up having some engine leaks that needed a bunch of work and the engine pulled out. Todd was sending pictures of my engine throughout the whole process, he was absolutely amazing and very communative the whole time even sending me pictures of my engine and what needed to be replaced. Upon picking up my jeep he went through all the parts with me again (they were laid out on the ground for me to see) I was really nervous finding a new mechanic since I am not from here but now I am assured I have an amazing and honest one! One of his guys even got bored and popped out a big part of a dent I had from running into a pole which made it look so much better!I highly recommend this shop and the team and I will be using them for any future needs for me jeep! Thanks again Todd and Cool Master! Services: Battery, Engi
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October 2021 by Morgan E.
Garbage tweaker work. $3,200 transmission that only lasted 20,000 miles. Had him replace the rear-main seal and it's leaking again. Definitely not going back, quality is the last thing on their mind.
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October 2021 by Steve King
Excellent customer service. Very friendly staff
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September 2021 by Tara M.
The best hands down mechanic shop in Santee, ca . They are communicative, reliable, quick, and they do a great job ! My car feels new when I get it back from them. They always catch the problem! At least for me any way ! Totally recommend! Been going to them for almost 4 years now ! I don't trust any one else!
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September 2021 by Alana B.
They was awesome. Fixed my car same day, communicated well with me and didn't overcharge. Family owned so they're genuine and Todd was super nice. I will definitely be coming back.
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January 2021 by Deanna M.
Good honest mechanic. Those are hard to find these days. Reasonable pricing and overall just nice people. I have already recommended them to friends looking for a place to take their car. I don't own a classic car but they had a few of those around so it seems like they do old and new stuff.
