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November 2023 by Stanley B.
Really enjoyed the guarantee and 100% quality that Costco tires produced. Free tire changes for life. Straight forwarded online ordering process.
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August 2023 by EF E.
Seriously, this Santee Costco Tire place is a scam do not buy your tires here, in the long run, IMO you will replace them more often than normal! They will not prorate tires for premature tire wear. We have two cars, two years ago we bought two full sets est. $1,000 per car. I believe tires are rated for 70,000 miles. They barely last 25,000 before prematurely wearing out. We always take our cars to the dealership for oil changes, they always check the tires. Additionally, we have automatic tire pressure sensors and ensure the tires are always properly inflated. Secondly, we have receipts of the tires being aligned and working in excellent condition. Like clockwork,we get the tires rotated at Costco regularly but yet they denied any type of warranty. The tires they sell here tend to wear it out much faster than other places. And when the tire fails to meet the minimum warranty requirements, they will not prorate them. They deflect responsibility by blaming the driver for negligent driving, under inflation, wheel, alignment, problems, etc. they just make up excuses so that they do not have to warranty the tires. When in fact we have records proving this car was perfectly maintained but they ignore the facts. What they say when they sell you the tires is a whole lot different from when you actually need their support, it seems the hard and fast rule is that they will not prorate the tires for early premature wear.
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June 2023 by dat minh
Never come here for tire service. I had appointment for a tire installation and they need 2 hours and 45 mins to complete the job. And another time i came here for a tire repair. They denied to repair my flat tire. They said something like that not safety. They always want you spend the most money for service. Look like they don’t care about customer.
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May 2023 by Antonio Hernandez
Sus service. I was told to get my alignment completed before receiving my new set of tires. Then when I went to get an alignment the mechanic I spoke too diagnosed an issue I was having with my vehicle and said that it was best to get an alignment after getting your new tires on. I was kind of puzzled by this so I asked a friend and google this same question. They both said to wait till after an alignment and just to be sure I called ahead to Costco tires center in Santee. I asked the person who answered the phone when should I get my alignment done he responded after the new tires are put on. This didn't add up and made me feel like I was being taken advantage when I purchased my tires previously. So I asked for a refund and had to go in store to get that done. The cashier had no rebuttal about my reason for refunding my order. Did the refund promptly. I don't know if the person who checked me out had not been trained properly or was playing a game with me. Needless too say I have my money and discount tire knocked it out for a cheaper price. In only 45 mins I had a new set of tires on my vehicle that same day.
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May 2023 by Chadabi
waited for 2 hours for an “appointment” and they installed one tire facing the wrong way ?
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May 2023 by Sebastian Hening
There has got to be a better way to drop off and pick up cars if paying online . I had everything payed and waited 30 minutes to drop off keys and another 30 minutes just to pick up keys
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April 2023 by B. C.
Horrible work and horrible service. The savings is not worth the time & hassle (with an appointment the wait time exceeded 2 hours). We had to return because the work was not done completed correctly. The exact words conveyed to me was... "this is not that big of a deal". Well, if it was your $1200 for tires, I would have to wonder if it would be a "big deal" or not. A simple apology & correct the work to my satisfaction would have sufficed. I am taking my business back to Firestone.
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April 2023 by Aiden Rhee
They don’t install third party purchased tires. You have to order their or costco website.
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March 2023 by B. C.
Horrible work and horrible service. The savings is not worth the time & hassle (with an appointment the wait time exceeded 2 hours). We had to return because the work was not done completed correctly. The exact words conveyed to me was... "this is not that big of a deal". Well, if it was your $1200 for tires, I would have to wonder if it would be a "big deal" or not. A simple apology & correct the work to my satisfaction would have sufficed. I am taking my business back to Firestone (FYI Firestone will match Costco prices).
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March 2023 by Christopher Pryor
This IS the very BEST Costco tire shop in the entire San Diego area. I drive UBER and LYFT both, so I put an enormous amount of miles on my car, and that means my tires too. This tire shop takes very, very good care of me every single time. I am usually here about once a month, my tires need a rotation quite often. They also plug up any punctures.
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March 2023 by Revend Binavi
What's the point of an appointment when you have to wait in line for 20-30 mins just to get checked in. Only one person working the front. Bad service
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January 2023 by Jillian F.
Horrible customer service! My first appointment for new tires they told me after I waited 1.5 hours that they couldn't get my lug nuts off so I had to take it back to whoever rotated my tires last... and that they couldn't do my tires that day and didn't know what to tell me. Got home and my husband literally took the lug nuts right off. Called a manager and complained about this and he said he would make me a priority in my next appointment. Had my husband make sure the lug nuts were pretty loose... then went to get the tires (2nd appt)THEN... after waiting over 2 hours when they said they would get me out of there in an hour (I was priority), my husband went to check my tires and one of my lug nuts was different and not the right one. I said I need all my lug nuts back and they told me it "was like that". Definitely wasn't... I think my husband would know having just checked all my lugs over as directed by them that it was not like that. And myself also having put 140,000 miles on my car and cleaning my rims multiple times. Anyways, after them treating me like I was trying to get a free lug nut and that I was lying about this and not helping me I went into the Costco store and asked for the site manager... who then called them and told them to give me the right lug nut (duh) or order me one. They were trying to order after not finding one in store and then said that I didn't get my aftermarket rims there... I did.. so had them check again. Oh now they foundIt.... So the tire man said he will call and order it and let me know... haven't heard anything yet and seriously doubt I will! Have gone there for years! So disappointed.
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January 2023 by Wendi O.
Disappointed. When I checked in for my appointment the guy had a hard time finding my tires , then he wrote down the wrong tire size , so I had to let him know that wasn't what I ordered , they told me 2 hours . 3 hours later I come back and they said oh it should be done , I check out and go around to the back to find my car just chillin in the stall , no one backing it out . I waited 10 more mins and finally made eye contact with a guy and asked if someone was going to back my car out or what. He slowly walks over , gets in it and backs it out . No care for other peoples time . I came here because of the warranty on the tires , now I am thinking discount might of been a better.
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October 2022 by Benjamin A.
Bought my truck tires here because they were a decent deal and it's Costco! They came with free rotation/balance and flat repair. Got a screw in my tire, so set up an appointment with Albert for tire rotation and flat repair. When I arrived for the appointment, Jay told that it was only set up for for flat repair. Over a two hour wait and not very friendly. No updates or anything unless asked. Always just another half hour more. Nope, I'm going back to Discount Tire. As much as I like Costco, this place is unsat! Note that we went to the nearby Discount Tire on the same day for my wife's car, and just a night-and-day experience.
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October 2022 by Matthew Johnston
Today went into Costco and found some really good toys for a really good price couldn’t be more happier with my purchase would highly recommend going to cost for your purchases in the future