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December 2025 by My Le
We have been with Cox for over 40+ but had to cancel wifi and phone service due a move. They couldn’t access our account over the phone without the passcode to cancel. We had to bring our equipment into a physical store with our ID to cancel.
The Santee location is in a plaza with plenty of parking. The store itself is spacious and bright. When you walk in, you’re greeted and to sign in on the tablet. We were number 2 on the list.
Everything was fast. A receipt was printed to show proof of equipment return.
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November 2025 by Diane
Lost our returned modem, then tried to bill us for it for 1 month. Finally found it. Horrible service. There prices are very high.
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October 2025 by Mark Crispin
They have great products
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October 2025 by Maher Ameen
Good customer service. Good person, thank you very much.Reema
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October 2025 by 3nibudy671
They are my providers and I'm always with the best ✌️🙂
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September 2025 by Marina Myers
We have had an excellent customer service experience with Josh. He was very knowledgeable, helped us pick all the great options for our services, found all the best deals for us and really took our experience to the next level.
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August 2025 by Marilynn Ono
Excellent and prompt service.
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August 2025 by A live
I’m just writing this and hoping my Cox internet doesn’t glitch out in the mid……
;o)
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August 2025 by Daniel Cancino
Great customer service. The prices are a bit high but the service is great.
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July 2025 by Judie Garmaund
Absolutely horrible, horrible service. I have been trying for 4 days to get my contact number changed in their system. It's not that hard people! Train your employees so they can actually do their job!🤬🤬🤬🤬🤬🤬
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July 2025 by Yalda Sufizadeh
Unfortunately the staff is very rude
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June 2025 by Maia Valluri
Needs more staff. The wait just to drop off equipment (not even cancelling our service, just drop off equipment they accidentally sent us) is absurd. Only one person assisting the ever growing line and both kiosks were broken.
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June 2025 by Isa
forced to get new router every year it seems just for the same problem to keep happening. terrible internet, overpriced & meh customer service.
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June 2025 by Lala Ashley
Thank you for your patience.
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June 2025 by Chelsea Welch
It's a pain to cance. I had to listen to several sales pitches on the phone before they let me cancel it.
