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November 2023 by Nakita Swain
Bri was so kind and helpful! I wasn't having the best day but she made an otherwise negative personal moment a pleasurable experience.
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November 2023 by Carissa Y.
Lol. Do I even need to explain? This is a poor excuse for a business. Our modem is pretty old, it literally died and when we called them, they said, "oh. I see you have an older modem. Looks like it's not going to work anymore. Bring it to the store and we will get you another one." They can't reach out to their customers and let them know BEFORE this happens. I work from home, I wasn't able to complete my work day. I did go and exchange the modem, they weren't able to get it working and said since it's a holiday weekend, there is no one else available to assist us. When I explained to the customer service woman that I work from home, she replied, "honey so do I. It's not that big of a deal." However, I am a provider, not a customer service rep. There is sort of a difference. Fast toward, it's still not working and they have no idea when they will be able to help us. It's pretty pathetic in my opinion. Don't go to Cox or use them if you have a choice.
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November 2023 by Grace P.
Today when I went to pay my monthly pound of flesh to Cox, I had a concern about the lack of interest for panting customers by the over eager commission driven employees perching by the front door. As soon as I make it clear that I am there to pay a bill, the 8, count 'em 8 salespeople relax, step back and ignore me, going back to their loud boisterous conversation. At this location, customers are told to use one of two kiosks to pay their bill as I've done the last few months. One of the two was being used by an elderly gentleman who was painstakingly entering his information. The other was "being updated @ and therefore out of order. So I waited while listening to 7 employees laughing and joking. One customer was being helped by the remaining visible employee. Another customer came in, experienced the same used car sales approach with an almost audible sigh when he came over to the kiosk. Absolutely no interest in the customers who are paying their bill which essentially pays these so called workers. He grunted when he saw the out of order sign and waited behind me. The older man was still on the same screen, redoing his entry when I felt the need to approach the group of workers stating that their business model was ridiculous. All of them chatting and ignoring people needing customer service. One offered to help and did so with a tight lipped face ( I'm Sure mine was also ) and finished the transaction. I just dont understand how often people don't seem to care about doing a good job. My experience today was not unique except for the broken kiosk. It's a shame that companies don't train their employees or at least designate a couple to handle non commission earning interactions. After all our payment supports their commission salaries. I try to avoid going to this Cox Communication Store due to the lack of customer service however a few months back I experienced multiple online payment issues due to Chase Bank and Cox ending their payment arrangement. A corporate decision that resulted in lost payments, stopped checks, late fees etc... I was able to resolve it after many frustrating attempts and finally had a qualified manager handle it .
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October 2023 by Ellen C.
Not really happy I have not had Internet or cable since about 1:10 today. We have a brand new TV and I'm not really happy about it sitting there all black.I understand things happen Tech goes down, but they sent me a damn text telling me that the problem was fixed. But it.that was b**l s**t. Ball seat so I tried to call them to have them put me on there. Text me when it's fixed and they said they can't help me because there's a order to fix it and goodbye. I cannot get them to answer for nothing now really kind of mad about that. I sure do miss the awesome service they used to have they couldn't be beat like 15 years ago and further back Cox was the absolute best business not so much anymore I'm so sad.They got our cable and internet back up and we're apologetic for the confusion. They ultimately fixed the problems. Very happy now. Thanks for stepping up Cox.
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September 2023 by arturo antonio
If you have any questions about large telephone companies, I recommend cox that the people who work there have a lot of experience and can help you with any problem you have with your internet or cell phones. I don't remember the person who helped me but I was very surprised with his excellent work.
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August 2023 by Gary Parcel
I had a very hard time with all things technical, and Darius has come to my rescue over and over again. He has gone way beyond the call of duty! He is kind, patient, and doesn’t talk down to you because you don’t know what’s going on. My husband did all of it before, and he recently passed away. When you go into the Cox store in Santee, ask for him, and I promise he’ll be worth the wait!
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August 2023 by Rafid Butrus
It's the worst internet provider in California. I am paying $119 monthly and the wifi signal is not good in the house. I called them they said get a extender in each room!
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August 2023 by Jim H.
In and out in a flash, clean, organized, professional, helpful. Glad they finally opened on a Sunday which made it absolutely easier to get needed equipment fast. Thank you Cox!
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July 2023 by OMAR GARCIA
Went to return router customer service was fast and great ?? really helpful ??
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June 2023 by Marisa McCarty
Terrible customer service. Would give zero stars if possible! They have 4 people standing around doing nothing and when you tell them about the issue they just stare back blankly without any care. Im still waiting for my internet service after 1 month of waiting and calling and one no show for a tech coming out to my house. Terrible. But dont expect them to do anything about it.
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May 2023 by Sonia L.
COX has a monopoly in the industry and will destroy your credit over their own billing errors and then lie to you about the nature of the charges so you will pay the fraudulent bill and they won't get caught for their illegal practices. Their executive escalations team lied for several months regarding the nature of charges on a bill I disputed and even admitted to lying after I was able to show proof. Unfortunately you are stuck using their services for basic services, but BEWARE and monitor their unethical billing practices so you are not a victim.
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May 2023 by Lucian Provost
Came in to change up my plan and Trevor was HUGELY helpful and very friendly. Went in so I didn’t have to over the phone and it was very much worth my time!
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April 2023 by Lonewolf S.
By far the worst internet provider you can ever go with. Nonstop issues and the customer service is leaps and bounds the worst i have ever seen. If you can get dial up that is a better choice.;
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April 2023 by abdulkhaliq aqeel
Brotherly advice! Caution!!! Here is my story.I purchased my plan online. I was looking for a plan that I can afford it since I am student and do part time job (Uber and Lyft). So I called and a lady picked up my call, I don’t remember her name since I just came to the United State and I am not good at remembering name. I explained that I am student I can’t afford higher bill. She suggested me Ultimated 500 for $39.99 monthly. I asked her several times that is my monthly bill just $39.99? She said yes! Yes! I was so happy. When I got my first bill it was $183. Then I got shocked and I called cox, talked to them I explained my story when I was purchasing the plan. And they transferred me to their supervisor. I talked to supervisor about why my bill is high $183. I said when I purchased it for $39.99. He told me that Cox does not have such kind of plan. They simply lied. Lies and lies. So I asked him please downgrade it to a lower plan I can’t afford it. I wanted the Essential 100 for $49.99. He told me that he can not do that online and advised me to visit the Cox store. Then I walked to Cox store. I talked to them. They said if you change to Essential 100 you should pay $223 since you are violating the contract. I said I am not violating I am just changing my plan. They said essential 100 is different. I said how about if I cancel it and return the device. They told you have to pay $223. Hell!!!!!!!!! Then I changed it preferred 250 which is $20 cheaper.The point is while you are purchasing a plan they lie you and try to trap you. Once they trapped you, you have to pay a lot of money to unleash their trap. They continuously lie. Be careful while you purchase any plan. Try to get proof for anything you buy.
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February 2023 by Callum Sankey
Came in to ask a handful of questions regarding details of a business account, employee became very patronizing and stormed off after 5 minutes? Thanks for making every step as difficult as possible ??