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March 2024 by Mary McCray
My experience is too long to describe, but I will say The customer service wasn’t very good at all. I didn’t feel welcomed at all. I went in 15 minutes before my appointment so that I could look and see the choices that they had before I sign up for the deal she was pushy and kept urging me to fill out the form that I was supposed to fill out online. I explained to her that I wanted to see which choices they had before I signed up for anything, but still kept pushing me to sign the paper. Then when I get notified that my glasses are ready for pick up, that was even worse service I’ve been to several of these locations before in Virginia Beach never had this type of service. I don’t recommend this to anybody. I guess this one is independently owned.
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February 2024 by Michelle Edwards
Thank you crystal and melissa !! You were professional with a smile.
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December 2023 by Chris Ashworth
I swore this company off at another location. The optometrist at the Santee location was more thorough than my physician was. Highly recommend! Had me in and out quickly - and did you know buy one get one is on Ray-bans too?
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October 2023 by guy perrotti
My optician, Melissa was very patient and helpful with my frame selection. When it came time to choose lenses she was very knowledgeable and helped me get what was best for my vision. There was an issue which caused my glasses to take longer than expected but she was communicative the whole time. There is another associate named Melissa I’ve dealt with there that was also amazing. The Melissa’s are the best!
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October 2023 by Mike Midelton
Could not have asked for a better customer experience. From Grecia who helped me pick out the frames and options, to Guy who had to re-do my whole order the next day due to my insurance issue, to Christina and Crystal who helped with my pickup and final processing, what a great team. This was my second major eyeglass purchase from Eyeglass World, and I will definitely be back again!
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October 2023 by Glenn Stemmer
Melissa a very helpful and knowledgeable. She has a great personality and was very attentive. I had an issue with my order and she handled it very professionally to resolve it. Definitely will be back.
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August 2023 by Aqua J
Lied about the pricesInstead of 89$My total was 250They delayed and never ordered the glassesSo my half blind son had to wait longer for the glassesThe lady who answers the phone was rude and completely careless about the delayWorst experience ever
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April 2023 by Michelle Brisk
Great place! I had a great experience at my first appointment. *Everyone* was very accommodating to my high strength prescription, no judgement.
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March 2023 by lori bishop
I absolutely lovOptometrist . But on the glasses side,, they knew I was from out of state...I picked a pair oof glasses that were not, 89... So I only was allowed one pair? I paid quite a bit more and you I was from out of state
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March 2023 by Evelyn D.
I went in Monday 03/13 with my grandparents to get eyes checked and new glasses. All staff was friendly and accommodating. Guy helped us with the lenses and glasses along with a women coworker which I didn't get her name. Thank you Eyeglass World staff for taking the time to see my grandparents and having the glasses ready promptly.
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January 2023 by raul zarillana
Riley and Mel were very kind. I was assisted but not pressured or felt on top of, Riley was very patient with me when I asked for detailed breakdown of what the cost was. I loved the fact that my glasses were ready the very next day! Other places quoted me two weeks. I would definitely recommend you come to this location for great service ?. Thank you guys!
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January 2023 by Terri Flores
I had an awesome experience with this company. Glasses done next day. I love both pair and so affordable ❤ Helped by Wendy and Riley.
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January 2023 by Chelsea Ramet
Guy was wonderful! He helped me check if my frames were still available and cleaned my glasses to perfection! Everyone I've ever dealt with at the Santee Eyeglass World has provided 100% guest delight. I love this place- I'll be coming back for years to come. Great deals, FABULOUS frames, and superb customer service!
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December 2022 by Pablo Godoy
Best place to renew your prescription. The employees actually care and the optometrist worked to get the absolute best out of my vision even if it took repeating the process over and over. Melissa was also great help! She helped choose my year supply of contacts and made the process very smooth. I’d recommend this place to all my friends.
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December 2022 by Rudycobian Cobian
I must say that I was very disappointed on my last visit to Eyeglass World. I will not be going back and have asked for a full refund. They need to remember that we are the customer and they are hear to serve us and not the other way around. I keep calling for updates on my glasses, and the date keep change on when they would be done... Its not my fault or problem you don't employees to fulfill orders, but they have no problem lying to you and taking your money.. Now I have to wait another 7-10 days to get my money.. If they were smart enough they should have offered me $20 bucks or something for the inconvenience but instead they lost two customers.. I think I will just use Costco!