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February 2024 by Anne Marie
I usually loathe going into stores with salespeople but my experience with Jerome's and their rep Karen was such a smooth process. She was able to educate me on things I didn't even think of like correctly laying on the mattress to test it out, how to correctly choose what comfort you like best, all the way down to explaining what the mattress is made out of. Mattresses are an expensive investment but this experience made it worth every penny!
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January 2024 by Viviana V
Karen is the definition of a Karen. So unbelievably rude and unhelpful. She has to be trained in customer service. We bought a mattress from this location and had the unfortunate luck of having to deal with this rude worker. Avoid Karen if you have to shop here.
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January 2024 by Christopher B Jackiewicz
Unless there is a bed set with a Bluetooth speaker I can mess with, I have no reason to stop here...nor did I.
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January 2024 by Rita Gyomber
Very knowledgeable saleswoman. Very professional.
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December 2023 by Helen Phillips
Just what I needed for small master bedroom
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November 2023 by Lori Whitley
Very nice experience, found exactly what I wanted. Karen very professional and knowledgeable
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October 2023 by Rose Lynn
So many beds to lie on!. I bought my bed! I've been looking at beds for about a year and I found the one! Thanks Jerome's!
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October 2023 by Claudia Burris
Karen was very nice, informative, and responsive to our needs.
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September 2023 by Jim Sampugnaro
Disappointed that I did not receive a veteran discount, after All the business we've given Jerome's in the past.
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August 2023 by NatAndSerge Moskalets
Karen was exceptional! We had a wonderful experience in choosing our bedding and getting prompt (even same day) delivery. She was wonderful, professional and kind. Thank you Karen for all your help! 5+ stars for Karen at Jerome’s Dreamshop in Santee!!!
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August 2023 by John Murphy
Nice showroom and selection! Customer service was very helpful and pleasant!
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July 2023 by Robert Cohen
Karen is extremely knowledgeable. We quick accepted the way she described biting a mattress. Test, test, test. Sort of a blind test without saying I want gel or hybrid of foam. Price was not a motivating factor. Jerome’s is competitive.
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May 2023 by Kathleen Kathy
Karen was very helpful explaining different options for a mattress and adjustable base.I had an excellent experience.
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May 2023 by Wendy V
I had a very nice transaction with Karen. This Santee location was not my first choice but since I had a horrible experience with Regina from JF Scripps Ranch/Mira Mesa (who provided ZERO customer service, and refused to help me over the phone and insisted that I have to go to the store just to check if the item is in stock and to make a purchase) I called this store instead. Karen Recchia was the exact opposite of Regina. She listened, entertained all my questions, took an effort to provide solution to my situation, and was finally able to help me purchase the item I wanted. Although my item has yet to be delivered, I want to commend Karen for an excellent customer service she provided me today.
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February 2023 by Dave Schroeder
Mikey did a wonderful job. It was easy to understand what we needed by the way he explained everything.
