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August 2023 by Kathryn R.
Major Issues: Poor communication and errors in tax preparation. We went to Katrina for our 2022 taxes, which went fine, we also went to her for a couple amendments. She informed us it would only be a couple weeks to complete the amendments, it wasn't until several months later that the amendments were completed. During those months I followed up with Katrina numerous times and most of the time did not receive a response. I had to email, call and text several times to get a response each time I reached out. It was also difficult getting her to answer all the questions that were asked of her. After all that time, we finally submitted the amendments, and it turns out the State taxes were calculated incorrectly, and we had overpaid which caused additional headaches and stress. I haven't heard back from Federal yet, but I'll update this review if I do.I would not recommend this tax preparation business to anyone.
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January 2023 by Stephanie S.
Kat is the absolute best! Known her for years and she has never let me down! 100/10!!
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November 2022 by Mayan Cleaning S.
Beware!!! Do not hire K2 Services, Inc., or Katrina to do your taxes.I contacted Katrina via Facebook; I wish I had done more research before hiring her.Here is what happened - Our paperwork was delivered to Katrina's office on 03/09/2022. On 03/09, I requested information as to when my taxes were going to be filed; I reminded them that taxes where due on 03/15. On 03/09, I received a text saying that Katrina was going to try her hardest, that I would know more after the weekend. On 03/14, I sent a text to follow-up, in which they responded, "Unfortunately we will have to file an extension for you as our tax software is doing an unscheduled maintenance." I followed up on 03/30 (no reply), 04/12 followed up again in which they responded, "An extension was filed since taxes were due on 03/15 (which I already know, because I told them since the beginning). I continued to follow up 04/15, 05/06 no reply until 05/10 when they said that my taxes were in process, but Katrina was out of the office in recovery due to a surgery. Once again, they confirmed that an extension was filed. On 05/18, I texted them demanding information about my taxes (I have never filed my taxes this late in the year). 06/12, I send them an email (no reply), 07/01 (no reply), and 07/12 (still no reply). It was not until 07/26 when they requested copies of my daughter and I's driver license. On 07/27, I was finally given an appointment to come to their office to sign Tax returns and to pay their invoice of $1,390.To make the story short, in August/September 2022 my daughter received penalties and interest from the IRS totaling $600 and I on the other hand received penalties and interest totaling $1,907(between Federal & State). The IRS sent me stamped copies showing that they received the request for extension on 04/26/202,2 which confirms my suspicion that they never send our request of extension on time. I contacted Katrina via email, she didn't have a clean answer as to why this happened and said that they filed on time. I have not received any additional communication from them as of today. My daughter and I had to pay for penalties in full.
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January 2022 by Erica P.
Katrina has always done a phenomenal job and shes very forward I appreciate her honesty!
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March 2021 by Warren Arakawa
Been having our taxes done by Kat for years. Outstanding service. Highly recommend her.
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February 2021 by Kimberly Johnson
Katrina is excellent!! we will not be going anywhere else!
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February 2021 by Patricia Escobar-Colín
If any one in SD needs to do their taxes especially Military go to Katrina she is amazinggg! Truly magical!
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March 2020 by Renee L.
All American has been my family's tax preparer for many years. After a few bouts with (same day) phone tag, we could easily get a appointment. Now, it seems the personal life of the owner is in the way or the business has grown so much that they dont have the time to assist their long-time clients. I had my taxes prepared 3 weeks ago. After that appointment, I have called several times & left messages each time. I have not received one phone call back. My question is very specific & may be answered with a simple "no", but could also be difficult. Either way, I haven't received the courtesy of a call back to find out. I know this is the crunch time to get taxes done & preparers are busy and I am JUST ONE client out of hundreds, but a 1-5 minute return call would be greatly appreciated.
