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November 2023 by Vittoria de maria
Brion was very knowledgeable and helped us find exactly what we needed! We were so happy he was there to assist us in buying our Cali king mattress. Highly recommend santee west location.
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November 2023 by Griffin Lawson
We were instantly greeted when we walked into the door, and after a few questions he knew exactly what we were looking for and we were out the door in less than 30 minutes.
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November 2023 by Victoria
It may seem weird to say a shopping experience was a real pleasure, but my experience at Mattress Firm Santee West was exactly that.I had the pleasure of working with Janet Z. I went into the Santee West store knowing I wanted to buy an adjustable base and mattress, but not really knowing what was available, and what would work with my existing bedroom furniture.Janet was extremely knowledgeable. She asked the right questions to identify the best mattress that would work for me. I tried both the mattresses she recommended, and both were very comfortable. She also helped me choose a base that has only the features I need, and should fit within my existing bed frame.She spent a great deal of time talking with me to understand what I needed and what would fit in my budget. It was like talking with a friend. She allowed me to choose a delivery date that fit in my schedule, and clearly explained the delivery and set-up process.Janet was knowledgeable, professional, and friendly. She really IS a “sleep expert.” I left the store with a very favorable impression of the Mattress Firm company.If you are in the market for a bed, I highly recommend both Janet, and Mattress Firm Santee West.
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October 2023 by cool stuff
The salesperson was great. I had visited the store before and left and visited many stores, but he was very helpful, understood what I wanted and needed, and led me right to it. Great experience.
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September 2023 by Mike Duffy
Brian at Mattress Firm Santee was Very friendly and helpful. He helped my wife find a Mattress that she felt comfortable laying on with her bad back. Hopefully it will help her get some good sleep. Brian also did the best he could working with us on the cost. Thanks, Mike & Debbie D.
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September 2023 by Captain Optimism
Labor day sale. Our sleep expert Teissa was amazing! Super informative and not pushy whatsoever.Helped us and guided us to the best mattress for us. We tried a few and we found our new mattress.Teissa thank you!
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August 2023 by Bonnie P
Tesa was awesome! I have a bad back and she was able to give me a lot of information that helped me make an educated decision. She is very knowledgeable and helped me find the perfect mattress!
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August 2023 by Robert Hastings
Kind and attentive staff that actually seek to provide you the best deal and do not hesitate to point you in the right direction should they lack it.If you're looking for a mattress, this should be the first place you look and will likely be the last place you need.
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July 2023 by Serena Petrie
The staff was so patient and knowledgeable. She worked with us but also gave us space to think about what we wanted. I can't wait until our new bed arrives!
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July 2023 by DaVonna Charles
Tinisa at the Santee branch is very knowledgeable and patient. Highly recommend her help in purchasing the best mattress for your needs.
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July 2023 by Laura McCalla Fuller
It was our first time to shop for a mattress in a store, as opposed to online, and Janet made it a wonderful experience! She was so knowledgeable and friendly; we really felt like we were in good hands and got a good deal. We also didn’t feel like we were being pushed to buy a super pricey mattress; she really listened to our needs. We came away feeling very good about this experience.
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July 2023 by Stephanie Rice
They were great. Thorough and helpful. Went in twice. First time discussed mattress options and pricing. Left to think on it. Second time went in and purchased a mattress. In and out quickly. No fuss and kind service. No sales breath or pressure. Highly Recommend!
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July 2023 by Brad Bullard
Teissa patiently guided me through the buying process - various mattress styles, types, and price points. Her consultative communication style and knowledge of the products ultimately led me to the perfect new mattress. Thanks Teissa!
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July 2023 by Alyssa Hornaday
Teissa in Santee was amazing! Gave her mine and my husbands mattress preferences and needs and she led me straight to the best one!
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May 2023 by John Hom
Our sales person Donald was friendly, knowledgeable and patient. He helped us in selecting the best mattress/base that suited our needs.
