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November 2023 by Chelsea Higinbotham
Bank manager Danial T is a complete jerk. Honestly considering closing my account. Customer service here has gone down hill fast. Especially with this bank manager here
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November 2023 by Bobbie M.
Great customer service and clean branch. Friendly staff and I am always greated as soon as I walk in the door. It is in a convenient location for me and the parking is easy.
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September 2023 by Mr. D.
Wanted to refinance my Car loan, spoke with a rep. about what it would take and went through all the paperwork to open an account thinking it would be easy to do business with these people. I went online to have half of my paycheck directly deposited into my new account but was never able to finish the process because I kept having to reset my password, continually being locked out of the verification process of setting up direct deposit account for not being able to verify my account, speaking on the phone with service reps that couldn't help and on and on. Eventually my initial deposit was gobbled up with fees from not having my statement electronically sent to me, but I never got into my account in the first place. I had to pay 7 dollars to close the account because of the fees. Like a catch 22 from dealing with Gangsters.
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April 2023 by joseph mcguffie
BEWARE OPENLY REFUSES TO PROTECT THEIR MEMBERS ACCOUNTS AND ASSETS DO NOT USE!!!!!!!
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December 2022 by Kathya P.
This place sucks! Every time I come here after or before the gym, there's always a line! Always! I usually wait like 10 minutes. There's people in desks and rarely help to bring down the line. For the most part they never have anyone on the phone or by their desks. I don't know why they don't get up to help. Usually two tellers.. It's ridiculous. I took out all my money from Chase to come here. Rare I have a good experience. Smh Also, something is always broken here too! Either the coin machine or the atm. Come on. Get it together. For the the amount of people who work here and come here I don't I swear and why they don't have more tellers. I get Biden f***** us over but it's every time. Jesus..
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December 2022 by Barbara Blackwell
If you enjoy standing in line with 12 other people waiting for a single open teller while bank manager and other staffers are meditating alone at their office and workstations THIS IS THE BANK FOR YOU!!!
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December 2022 by sun shine
One teller on duty on a busy Saturday, two other people never jumped in to help. Customer service is way better at the La Mesa branch.
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November 2022 by Barbara B.
If you enjoy standing in line with 12 other people waiting for a single open teller while bank manager and other staffers are meditating alone at their office and workstations, THIS IS THE BANK FOR YOU!!!!!
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November 2022 by Paul Someson Jr.
Everything we needed to have taken care of was taken care of.
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December 2021 by Larry Bozhog
Been banking here for over a decade, but probably time for a change. $20 annual fee and .03% interest means I’m already in the hole for being here. I recently had to check when a tax refund was deposited, and they charged me $3 for each of my past monthly statements with no way to even review them online to see which month I needed (I didn’t even need the printout, just the date). Why do they have access and I don’t? Also get charged a $4 transfer fee if $ needs to be moved from my savings to my checking to cover a transaction. If you’re going to charge me, then let me set the amount I want transferred if that happens. A recent day at the zoo cost me $40 in transfer fees for less than $75 in purchases. Add in no financial advice or incentives and sub mediocre credit card rates. 2 stars only because the rates are bad all over.
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October 2021 by Pete T.
I had to actually go into the bank (Well, credit union. Mission Federal in Santee) to take care of a few of things that couldn't be done on-line. What a pleasant banking experience I had. First of all, the security guard was one of the nicest, politest people I've come across in a long time. He greeted me with a smile and a cheerful "How are you today?" as he opened the door for me. Once inside I was immediately called to the window by the teller (are we still using the term "teller"?). Yet another smiling, polite employee. The young man was friendly, professional and funny. I had three request and he handled them all quickly, efficiently and with a smile. On my way out the security guard opened the door for me and wished me a nice day. I always dread it when I have to go into the bank. This five minute experience dissipated any dread.
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September 2021 by Dan L.
Mission Fed did an excellent job of reminding me exactly why I left traditional banks for online banking. I opened an account thinking it would be nice to have a local account to put my inheritance in since I would like to use it as a down payment on a house someday, & that relationship might be helpful in getting a homeloan. So I open the moneymarket account despite it giving literally 1/10 of the interest that I get on my Ally savings acct, it's all the usual annoyances, give us a physical copy of this bill to prove you live here despite the fact that you've already submitted it online etc. So they put a 7 business day hold my deposit, which I guess is whatever not that big a deal, it's possible any bank would've done that. I noticed in the mean time that their app is terrible, buggy & mostly just links to their website, which doesn't display well on mobile. When my account clears, I find out that they're holding me hostage for 90 days in an account w/ no atm card, no checks, & I'm not allowed to make transfers for 90 days because they've arbitrarily decided so without notifying me. So now I have a large sum of money in there & my only access to it is to go into a branch & pull out cash. When I called on the phone to fix it the ONLY solution they offered was to open more accounts with them (which is a great idea since they're already being dicks) or to close the account at which point I could transfer out the balance, since the 90 day hold on transfers is not something real or legal, just a f-u from a bank that doesn't care about your business. So I closed my account, & put the money in Ally, who I've had minimal if any problems with for 6 years. Of course to top all this off they charged me a $25 go-f-yourself fee for closing out the account & transferring out the money. Thanks for nothing. RE: Cathy S, if you actually care, you can refund me that $25 screw-you-fee.
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April 2021 by Sam S.
Currently sitting in the waiting room. Had an appointment at 12 with Mona but it is now 12:20 and still haven't been called back. They never stick to their appointments.
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March 2021 by Haley B.
They literally always only have 2 of their 6 windows open and there's always a line outside. The employees are always nice but it's just disappointing not to see the business functioning more
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February 2021 by MaLinda A.
I've been a member at Mission Fed for about 15 years with no major complaints nor issues. However, my husband and I were denied a loan (small) today, even with a perfect 2018 car title as collateral, even with perfect credit payment history, even with consistent direct deposits from both my husband and I over the years, even with a longstanding credit card with MFCU that I've never missed a payment on, and even as we consistently carry a positive balance in our account. All bills are paid early and we never miss one, and it has been this way for YEARS. Aside from being denied, upon applying for the loan, we were talked to as if we were completely unworthy of any type of loan, and terms were explained to us like were children. In addition to all of that, the woman we worked with misread our credit report, citing NONEXISTENT issues! I'm very on top of our credit, so it was a surprise, and also STRESSFUL to hear of the "derogatory marks," and of course as soon as we got home, I checked the report, and sure enough, all was as it should be, and the rep was incorrect. That's a very BIG deal. In any case, being denied the loan was not the issue today - this is about loyalty, customer service, and efficiency with money. Since this is what it means to them, we will absolutely be moving on to another financial institution.
