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January 2024 by Mary N David L.
Actually these five stars go to the staff at this Santee, CA, branch. Especially Kendrick. On several occasions he has serviced our needs for various transactions. He is pleasant and thorough in handling our needs. Navy Federal is truly the place to bank for any savings and CD accounts. They offer a fantastic return for our money. Our only complaint with the bank is that they handle most things through a third party which tends to lag. We just got so spoiled with our previous bank that everything was same day (bill payments and Zelle) Not so here. Like I said the staff is the best!!! Thank you Kendrick for your great service!
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December 2023 by Chris M.
They employ some extremely shady bait and switch tactics. They advertise low auto loan rates only to raise them after you apply for a loan. And they make you become a member just to apply for an auto loan. They tried to tell me that I was a high-risk borrower because I was a new member, isn't that what credit scores are for? My credit is impeccable, and my income to debt ratio is outstanding. There is no excuse for them to offer a 6.09٪ interest rate to get to open an account only to switch it to 8.69% after you apply for the loan.
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October 2023 by Mark L.
My Dad had a possible fraud this morning. They seemed to get access to his computer and were trying to get to his accounts. We went in to Navy Federal and met with Diandra. She was simply amazing. She was patient and very friendly. She was easy to work with at a time when my dad was a little stressed out. She made the experience so much more bearable. Navy Federal is extremely lucky to have her on the team.
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September 2022 by Ashlyn S.
Maria helped us out with both mine and my husbands transactions today. She was extremely knowledgeable and helpful! Such a great experience with someone who loves their job and gets it done quick with no issues!
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August 2022 by Jack S.
Everyone at this branch is always very friendly and efficient. Staff knows there products and services well. Branch is well lit on the outside for all your late night ATM needs. There's also is an indoor ATM for added safety. Navy Federal in general is five stars.
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December 2021 by Celeste R.
Well it's a heck of a lot better than Grossmont. I hate having to drive out my way from the Grossmont area. They are way more efficient than the Grossmont location. So far, so good. Navy Fed is still on my s*** list, but for now, this is working a lot better than Grossmont was working. I like that they play some music here, helps the stress levels. The greeter is nicer here too. Says hello and goodbye in an actual friendly way. I know that is their job, but it comes across a lot nicer and more pleasant. Yes, I'm still paying off my stuff here and ultimately looking for a new home bank, not Navy Fed, but until I move, this is my new spot. It's a good-ish solution for now.
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November 2021 by Carol L.
Daisy made our banking experience wonderful today. My Mom is 87 years old and needed help with her Account. Daisy helped create a new account / password so my Mom could better manage her Bill Payer. Back in 2020 Daisy helped me get a new debit card. She was so helpful and professional. Daisy made us feel like valued customers. Thank you. Evelyn SantangeloCarol Lovejoy11/12/2021
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February 2021 by Anna W.
This place is always pleasant. They are doing things right by Covid. Most companies have stopped doing as much cleaning. Not here. They are sanitizing between people. They make you line up outside and have a strict limit on how many people can go inside. I feel safe here.
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February 2021 by Jennifer L.
tI love Navy Federal. I love how good they are with their customers. This branch is amazing, online is amazing and over the phone is amazing.
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July 2020 by Richard S.
NFCU is horrible when trying to deal with mortgages. I have in process for over 3 months, been shuffled through three different mortgage processors, each of whom refuses to respond to emails or phone calls, or provide regular updates - even when I resort to calling on a daily basis to try and get ahold of someone. Each change has been accompanied by me requiring to reinform or resubmit the same information I've already done. This lack of responsiveness and withholding of information is completely unprofessional and unacceptable.While they're banking, etc., has always been adequate, my experience with them as a mortgage company has been horrific.
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October 2019 by Jean V.
I've been always a Navy Federal Credit Union customer and I don't really need to explain much about this bank. I do like the location of this branch due to the fact that it is in the middle of everything and besides the fact that it is also near Best Buy. The Front Desk Bank Associate was very nice and greeted me when I went in and when I left. The bank teller that assisted me was very polite and very quick on helping me. Again, not much to say because they always serve their customers well.
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June 2019 by donovan k.
Clarina, has assisted my wife and I over the past few years here at Navy Federal!! On more than a few different business needs we've had, Clarina has more than been professional, kind, genuine, and one of the main reasons Annamarie and I choose Navy Federal Credit Union!
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May 2019 by Tony S. M.S. Forensic Psychology, Criminal Profiler
They make you feel appreciated for doing business with them. Other places get too busy and don’t really care. Navy Federal tops!
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April 2019 by Lourdes M.
The line for this bank is incredibly long and boy do they take forever, don't like this branch the branch in National City is so much better and you're in and out, the one in Rancho San Diego is also very efficient to get you in and out!!
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January 2019 by S N.
I love this bank they have good customer service when i come there to cash my check and deposit money always see smile from them . Very nice people thank you guys
