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January 2024 by Mary N David L.
Actually these five stars go to the staff at this Santee, CA, branch. Especially Kendrick. On several occasions he has serviced our needs for various transactions. He is pleasant and thorough in handling our needs. Navy Federal is truly the place to bank for any savings and CD accounts. They offer a fantastic return for our money. Our only complaint with the bank is that they handle most things through a third party which tends to lag. We just got so spoiled with our previous bank that everything was same day (bill payments and Zelle) Not so here. Like I said the staff is the best!!! Thank you Kendrick for your great service!
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December 2023 by Chris M.
They employ some extremely shady bait and switch tactics. They advertise low auto loan rates only to raise them after you apply for a loan. And they make you become a member just to apply for an auto loan. They tried to tell me that I was a high-risk borrower because I was a new member, isn't that what credit scores are for? My credit is impeccable, and my income to debt ratio is outstanding. There is no excuse for them to offer a 6.09٪ interest rate to get to open an account only to switch it to 8.69% after you apply for the loan.
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November 2023 by Daisy Gonzalez
I went to Navy Federal Credit Union to open an account and Angelica was the greatest. Very professional, and thorough, and respected my privacy. I live in El Cajon, and this NFCUin Santee is my home bank. Gotta love the people there. I highly recommend NFCU!!!!??????
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October 2023 by Mark L.
My Dad had a possible fraud this morning. They seemed to get access to his computer and were trying to get to his accounts. We went in to Navy Federal and met with Diandra. She was simply amazing. She was patient and very friendly. She was easy to work with at a time when my dad was a little stressed out. She made the experience so much more bearable. Navy Federal is extremely lucky to have her on the team.
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August 2023 by The Taylor Burton
I've been a member for over four years and have never encountered any problems. However, my recent experiences with this branch have been quite frustrating. The process of withdrawing my own funds, even with the required documentation, has become needlessly complicated. The staff's approach gives the impression that I'm engaging in something illicit, which is uncomfortable. I kindly urge you to address these customer service issues. Having to deal with this situation every time I visit has become quite burdensome.I acknowledge the necessity of security measures and protocols, but it was disappointing to find myself having to visit another branch just to access my own funds.
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May 2023 by Mario Zamudio
Absolutely horrible customer service. I was told this morning that the branch was open until 5 as this was where I would be picking up loan docs this afternoon. After getting the loan approval I head to the location just before 2pm. I call the branch to let them know I'm on my way only to find out they are closed. I ask the Navy Fed rep I'm talking to to let them know I'm a couple minutes away and they refused to process the documents. I was to pick up a new vehicle tomorrow three hours away and have a rental car waiting. Good work Navy Fed.
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October 2022 by Kar Ma
Meh.If you need a notary for your nfcu needs, don't bother coming here. Unfortunately there isn't a single employee who has that ability. Even tho their own forms require it. Smh.
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September 2022 by Ashlyn S.
Maria helped us out with both mine and my husbands transactions today. She was extremely knowledgeable and helpful! Such a great experience with someone who loves their job and gets it done quick with no issues!
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August 2022 by Jack S.
Everyone at this branch is always very friendly and efficient. Staff knows there products and services well. Branch is well lit on the outside for all your late night ATM needs. There's also is an indoor ATM for added safety. Navy Federal in general is five stars.
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June 2022 by byron maxwell
Wonderful branch. Everyone here is amazing and extremely helpful. We have all of our business and personal accounts here. Have used many banks in the past but Navy Federal is top notch!
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February 2022 by Bruce Wyer
Great service. Staff is always polite and friendly.
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December 2021 by Celeste R.
Well it's a heck of a lot better than Grossmont. I hate having to drive out my way from the Grossmont area. They are way more efficient than the Grossmont location. So far, so good. Navy Fed is still on my s*** list, but for now, this is working a lot better than Grossmont was working. I like that they play some music here, helps the stress levels. The greeter is nicer here too. Says hello and goodbye in an actual friendly way. I know that is their job, but it comes across a lot nicer and more pleasant. Yes, I'm still paying off my stuff here and ultimately looking for a new home bank, not Navy Fed, but until I move, this is my new spot. It's a good-ish solution for now.
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November 2021 by Carol L.
Daisy made our banking experience wonderful today. My Mom is 87 years old and needed help with her Account. Daisy helped create a new account / password so my Mom could better manage her Bill Payer. Back in 2020 Daisy helped me get a new debit card. She was so helpful and professional. Daisy made us feel like valued customers. Thank you. Evelyn Santangelo Carol Lovejoy 11/12/2021
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July 2021 by Rick Patrick
Everytime I go in there they're quick, friendly, and accurate. Amazing service unlike the bank that is across the street. Won't mention their name but starts with BofA.
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March 2021 by Shondra J
Fast and efficient for basic banking needs.
