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May 2024 by Charli Bowers
Every time I do any shopping in store this short older woman with short graying hair follows me and blatantly watches what I do. I’m at this location every two weeks like clockwork for my cat making at least $35 purchases every single time. I’m assuming the only reason I was profiled at this location is because I carry a tote bag? I tried going back in store just one more time just to have the same thing happen to me again!! I’ll stick to buy online pick up in store so no one will have to watch me shop anymore.
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May 2024 by Desirae Manley
I took my dog to get groomed at pet smart this afternoon. It was our first time trying pet smarts grooming salon…never again!
I booked an appt for 4:30 but when i dropped my dog off, the groomer said that since they close at 5:30 they wont be able to do everything. If thats the case, why even make 4:30 an available appt time?!
THEN i pick her up and she is still wet and they told me that they didnt cut her nails or brush her teeth even though i paid for the package. I asked them if they could please take those services off my bill since they didnt do it and the groomer (named Angela) was like “hmmm well i dont know how to do that. Sorry” so i said i wasnt going to pay for services that i didn’t receive so she just gave me 10%. Which really only took off 3 dollars in taxes. So i paid 54 dollars for my dog to get washed and half dried. They werent even going to give her a bandana or take the services that they didnt do off my bill until i said something. Angela, the groomer, was rude and very unprofessional. I am incredibly disappointed in my experience today and will be calling the manager.
Dont take your dog here! Especially not to Angela!
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April 2024 by Robert Tindell
Good selection of dog food
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March 2024 by priscilla solis
Lots of options for our pets
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January 2024 by Corinna Garcia
Always so helpful
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January 2024 by Monkey D. Luffy
the place is covered in cobwebs also employee would not help us in anyway of finding what we were looking for and was rude.
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January 2024 by Leo Torres
Great service on our pets.
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December 2023 by Ray Rininger
always good, people are so nice.
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December 2023 by Hal Van Horn
Ordered stuff online people were very nice when I got there They brought it out to the car One of the items after we got it home I didn't like so I just took it back to the store The service lady was very nice and returned my item with no problem and gave me another one
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November 2023 by Janet Lake
You fill up your bucket with the best kitty litter for a great price!
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November 2023 by Pete T.
Our smaller dog Ozzy needed her nails clipped. Not a task that neither Becky nor I wish to tackle. After some price shopping around, we settled on PetSmart in the Santee Town Center shopping center. We walked in and proceeded to the back of the store where the groomer and the Banfield Pet Hospital are located. We walked into the groomer and were the only customers. We were greeted by a very cheerful Heather. Heather was just finishing the grooming of a poodle looking dog. She took the dog to the back and returned to us. She took all of our info. We did not have proof of rabies vaccination for Ozzy. Heather was happy to call our primary vet at the El Cajon Valley Animal Hospital to verify. Once that was complete, she turned her attention to Ozzy. Heather was so sweet. Ozzy is typically a bit skittish, but she was fairly comfortable with Heather. Ozzy allowed Heather to leash her up without fighting it or whimpering. Heather's "bedside manner" was fabulous. She had us leave Ozz with her and asked us to wait outside on the bench on the other side of the frosted window. She said she'd tap on the window when Ozz was finished. About five minutes later there was a tap on the glass. Ozzy was finished and her nails trimmed properly. No muss, no fuss. 12 bucks. We went to the registers up front to pay and we were on our way.
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November 2023 by Helaine Hanson
Go there specifically for prescription dog treats. Petco does not carry in the store. It is hit or miss if they have them.
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November 2023 by Flora Funk
Great place
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October 2023 by Memo Velazquez
Learned about the pet clinic inside the store!
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October 2023 by Margie Krabacher-Killian
I am very disappointed with my Santee, CA doggie daykamp store. I have been taking my border collie (Fridays) and mini schnauzer (every Monday) for 5 years. They totally enjoyed the interaction with the other doggies. This was displayed with excitement when I was ready to pick up UNTIL recently. My store has gone though a turn around of personnel lately. A month ago my border collie was laying in the corner, quiet and shivering WHICH SHE NEVER DOES. Personnel told me she was taking all the attention away from the other dogs and she needed a timeout. ? How do you do that? They kicked her out of doggie daykamp. Afterwardsthere was the doggie daykamp employee yelling at the dogs to "shut up". I was bothered with this and told management. They said they would address issue. Yesterday I picked up my schnauzer from his weekly daykamp. Employee again was yelling at dogs saying "shut up" as she is walking around looking at her cell phone. My schnauzer was very stressed when I got him and I asked what happened. There response was "he was in the corner shivering so we put him in a cage to calm him down". Again, this same employee was there yelling at barking dogs saying "shut up" where customers could see and here this behavior. Again,I talked with managementSad BUT I will no longer be taking my dogs there any longer for doggie daykamp. Unexceptable behavior by someone caring for my pet.
