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September 2023 by Keith Patterson
Very helpful, took the time to look at my dog as a walk in.Very honest took the time to make sure I understood what's going on with my dog.Didn't push extra service for my dog at my expense.My visit wasn't wham bam thankyou man, now go pay,I like them.Keith
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August 2023 by Sandi Hedgren
They are very loving and caring about your pet
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August 2023 by Nodnarb Noslo
Very kind people working here, excellent care. They listened to all my concerns and helped me to the best of their ability. The vet himself took the time to go over every little detail with me when it came to my cat who was sick, she eventually got better ?
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July 2023 by Akemi Mitsueda
It's a family business, run by two vets that are brothers, and their mother, Stella, who is the main receptionist and assistant, but also has experience in the (human) health industry as a dentist.My partner has been taking our oldest cat there for the past 8 years or so. I met Dr. Mark last week, and it was very nice to see how careful and thorough he was with our 18-year-old kitty. He kept her history with previous notes at hand, checking it when necessary, and comparing current and past exams results. He explained everything, answered all our questions, and didn't rush the appointment. It's clear to me how intelligent and caring he is.I also appreciated how he presented the bill, explaining carefully each item, and giving us options regarding extra exams of what would be more or less necessary.Stella, his mother, is definitely a people person and a joy to meet. She's super sweet and makes sure that we felt comfortable while we were waiting for the appointment with Dr. Mark. She's also very organized and competent, and even helped us by calling the Urgent Care facility which we took the cat before to ask for more information.I just won't give them 5 stars because Dr. Mark is not a holistic vet, not does he recommends raw diets, which are things that are important to me, but I know it is totally a matter of preference of the pet owner.If you're looking for a "traditional" vet, I truly recommend them.
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March 2023 by Rebecca Smith
They take great care of my shih tzu. I never feel pressured into overspending. They treat their clients like family.
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January 2023 by Belmont Rentals
I had a great experience here. Both the front desk and vet were very caring, loving and compassionate to me and my cat. They took their time teaching me so many things to do at home and tips on how to do them best. They gave excellent care to my cat and checked back later to make sure she was improving. I very much appreciate the waiting room procedure utilizing park and call to ensure that there isn't a stressful waiting room full of animals which I believe helped greatly with my skittish cat. I will continue coming here gladly.
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December 2022 by Shannon Skirm
I would recommend trying other facilities. This place is very antiquated for medical services. They are not very professional in their documentation. They are also not allowing anyone to enter the facility or talk directly to the Vet after a visit. You are to drive up, call and wait for them to collect the animal. They take your loved one, and call you later to pick up. Promptly handing you a bill and instructing that the Vet will follow up with a Phone call later. Any return visits will be charged for, even if you are following up on the same issue.I understand that Covid caused a great deal of change. However, even medical facilities allow 1 person to go in with a loved one at the present date. The continuity of care is greatly in question here. **(I have gone to another facility who allowed the owner in with their pet as long as you have a mask, this gives for a greater understanding to the exam of the pet)Should you have Pet Insurance, they seem to have difficulty with "email" or "scanning" documentation. They do not help advocate for you/your pet when insurance needs 'clarity'. The office manager seems to find it inconvenient that you request for their help. All of these aforementioned items suggest that the prices would be "fair" to even with the market; again I suggest that you do some shopping around. Standard visit is upwards of a few hundred.This is a "family" oriented facility and one of the main reasons that I went to this Vet. If you have read any prior posts on this website they will warn you about the 'office manager'/Mother (STELLA) of the Veterinarian Brother's. I did not heed that original warning, and I regret it immensely. She does try to make up for poor customer service and a terrible attitude with highlighter drawn hearts on your over priced bill.I would implore the Brother's to re-evaluate the 'office manager'.
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August 2022 by Lisa W.
Well , I am quite disappointed. I just happened to check out the reviews on Yelp because I moved back to the area after many years and wanted to establish a Vet for my two boys. In years past, Dr. Pavel cared for my cats, rabbits, and dogs. Ultimately, I had to put my 20 yr old kitty to rest. Dr Pavel was like a Grandpa, truly caring about the animals under his care. That has always left a huge impression on me. Wow, after reading these reviews, I am not going to even give them a chance. Apparently these folks do not come close to the caliber of the man that owned this place for many years. You should be ashamed! I am sad that I will not be able to return to the place that had provided many years of compassionate care to my animal family.
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July 2022 by joanna ornelas
The person who picked up refused to make me an appointment because she said " I couldn't commit to the appointment" when all I said was "If I needed to change the appointment or cancel I would call back 24 hrs before the appointment"I said this after she asked me to call back if I needed to cancel so I was confirming with her that that's exactly what I was gonna do and she refused to make the appointment because she said that I wasn't committing to the appointment and didn't even let me speak she was just like "no! no! no! I will not make the appointment if you don't commit."I asked her like 3 times to make the appointment and she refused at that point I just hung up. I would leave a negative 3 stars if I could.
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July 2022 by Kathy Zwan
Great place to take your dog. Dr David is excellent and my dog likes him.
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July 2022 by Dave Adams
This is a family run business that's been here for decades. The people who work here are kind and empathetic every time I interact with them. They truly love the animals they care for.
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May 2022 by Katy S.
They scheduled an appointment for me to come in and Informed me that no one is allowed in the building so I would need to wait outside. I arrived on time and called their phone line as they had requested. They did not answer. I knocked on the door. They did not answer. I waved at the receptionist through the window. She waved back but did not answer. Finally I knocked again and she came out saying she's busy and acting very annoyed as if I had bothered her. I told her I was here for my scheduled appointment and she said no one is available to help you. You'll have to wait outside. I told her I have to get back to work and can I drop my dog off. She said no. This place has really awful customer service and I don't know if they just expect people to wait indefinitely but I will personally be finding another pet hospital.
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March 2022 by Mark Castaneda
Today I tried to park in the handicap spot in front of Santee Pet Hospital. I was greeted by the owner of the business who was already outside with one of her customers. She started out by telling me I can’t park there and she decided it would be a brilliant idea to stand in front of my vehicle and demand I park across the parking lot in a different spot even after showed her my placard. I told her many times I have a placard for a reason and the spot was designated for those who needed it. She continued to belittle me and tell me I don’t look handicap. Shouting out I should be at work and I am disrespectful for not moving where she tells me to move. She then called the police. During this time one of her (I’m assuming) employees came out and told her I could park there but she didn’t listen to him. After about 15 minutes of waiting the sheriffs department show up. They inform her that it is public parking and I in fact can park in the handicap parking spot with my placard that I had clearly displayed. She was argumentative with the deputy but eventually gave up and went inside. No apology was given. After dealing with the owner I’m not surprised their yelp has 3 stars and google has 4 stars. I’d stay away from this business and think twice about bringing my pets here.
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March 2022 by Mark C.
Today I tried to park in the handicap stall in front of this business. I was greeted by the owner of the business who was already outside with one of her customers. She started out by telling me I can't park there. After informing her I was in fact disabled and showed her my handicap placard, she decided it would be a brilliant idea to stand in front of my vehicle and demand I park across the parking lot in a different spot. I told her many times I have a placard for a reason and the spot was designated for those who needed it. She continued to belittle me and tell me I don't look handicap. Shouting out I should be at work and I am disrespectful for not moving where she tells me to move. She then called the police because I told her I was not moving. During this time one of her (I'm assuming) employees came out and told her I could park there but she didn't listen to him. After about 15 minutes of waiting the sheriffs department show up. They inform her that it is public parking and I in fact can park in the handicap parking spot with my placard that I had clearly displayed. She was argumentative with the deputy but eventually gave up and went inside. No apology was given. After reviewing her yelp page it does not surprise me that she only has 3 starts. I'd stay far away from this business and think twice about bringing my pets there.
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January 2022 by Elizabeth Vera
So far so good. It's my first time taking my pet.
