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December 2023 by Duncan F.
If you are considering bringing your car in on your own, AND ESPECIALLY if you were referred by your insurance, in either case I would stay clear of this business. I brought a ten year old SUV with low mileage in due to passenger door damage (the only damaged area). After they jacked up the estimate 3x my insurance totaled the vehicle!!! When I told them I was claiming salvage and keeping the vehicle their demeanor noticeably changed and upon receiving the vehicle back via tow it was immediately apparent there was front drivers door damage (a gouge) which was NOT there when I drive the vehicle there and dropped it off. Almost as though they were not careful with the cutter they used to tear down the rear passenger door. Of course they denied it to my insurance company who I had alerted, and produced their photo taken at the time of drop off which DID NOT show the aforementioned gouge!! My insurance company reviewed with me the progression in their estimate, which went back and forth three times until finally the collision department declared the vehicle (still perfectly drivable) a total. It was apparent to me, as it was to one of the other one-star reviewers, that they probably wanted to keep the vehicle once it was declared a total, hence their lousy attitude when I indicated I was keeping the vehicle. I am almost 70 and I've dealt with auto mechanics, body shops, and dealers many, many times and my sense and impression has never failed me, and I don't believe I am wrong about this company (at least the people running it). Which is the reason for my one-star review and admonishing to stay clear of them. I intend to lodge a formal complaint with State of Ca DMV and Consumer Affairs. Just beware!!
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October 2023 by Patti A.
Joel provided me with outstanding service! Thank you again! I would recommend this business to anyone in East County looking for a repair estimate!
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September 2023 by Loretta V.
Our insurance company had our vehicle towed here for repair after an accident. This company's estimator stopped the estimate once repairs totaled $14,000 and also stated that the frame was bent. This caused the insurance company to total our truck. We asked the estimator to show us where the frame was bent or how he determined damages, as it was just a minor collision- hit a parked car at low speed. He couldn't show us or produce a report. He was very interested to know if we were going to purchase the vehicle back from our insurance company. When we said yes, he said, "Thanks a lot!" And hung up on my husband. We had the truck repaired at another shop for $5,000 and it was determined not to have frame damage. Now we have a salvaged title. The manager was never available when my husband tried to contact him. No call back. Do not trust this place.
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September 2023 by Marcella Z.
Great service and attention to detail. Very helpful. Mario was wonderful to work with. Definitely recommend!
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September 2023 by Jeremy Z.
Best place there is, took care of my 2006 Silverado and turned out beautifully. Not only great service but my man over there Mario A, who is GM took pride in taking care of me. He has done my truck a couple times now and every time is exceptional, he has my business for life. Clean repair shop and centrally located, easy to get to off the 52. If y'all need any body work and considering a place, don't hesitate on now Crash Collision. Ask for Mario and tell them you saw my review on Yelp. Boom
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September 2023 by D T.
2 years ago I brought my new Mustang GT in for some body damage repair. At the time, I was extremely happy. They were fast, clean, and highly organized, even making sure the factory decals were exact. As I was walking out to leave, I was told to bring it back anytime if there was a down the road and they would fix it.Fast forward to today (2 years later), I noticed some separation between the faux side air intake and the body (the original repair). I called them, and they told me to bring in my car immediately and they would fix it, which I did.I was completely blown away with there no excuses / can-do attitude. They fixed it perfectly and charged me nothing, all while I waited in there comfortable waiting room.From the moment I called and walked in, they dropped what they were doing and jumped on it right away. There was NO "we need to call your insurance company" or "Sorry, we're really slammed right now, it will have to wait." They totally owned it. I am a customer for life.
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September 2023 by Ronald S.
Service King is part of Crash Champions. I originally brought my 2017 Nissan Pathfinder with Passenger side front damage to Crash Champions at Main St, Chula Vista location. A representative at Crash Champions told me that their shop was at capacity and that Service King in Santee would be able to perform the repair more expeditiously if I elected for my vehicle to be towed to that location, to which I agreed. The estimate and repairs were performed at Service King and towed back to Crash Champions when my vehicle repairs where completed. The repairs took two weeks and was constantly updated on its progress. I am very satisfied with the repairs with the only gripe being that my washer fluid reservoir not being secured properly. My Insurance covered the repair and a rental vehicle minus my deductible. I recommend Service King.
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September 2023 by Ryan Bernal
Danny one of the service advisor hooked me up big time, replacing my front bumper on 2019 Honda Civic with OEM. My insurance has very strict policy replaces parts aftermarket only. Overall, great experience with team members.
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August 2023 by Tracy Velazquez
We are so pleased our Insurance recommended Service King Collision Center. David is an amazing service writer! Communication is everything, and David delivers updates throughout the entire process keeping you informed. We have been so happy with the work done on the car both times! It really looks new! General Manager Mario delivers a 100%. Satisfaction guarantee!! I will make sure everyone knows this!! Thank you for delivering a beautiful job!! Please let everyone know that worked on our vehicle, what a great job they did and how happy we are! Trust me when I say you will not be disappointed if you bring your car here! Exceptional customer service from the front desk to the body shop!
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August 2023 by Anna Holmgren
Great communication, got my truck back way before original estimated time. Very happy with the twosome. Highly recommend.
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August 2023 by Elias Luna
David is awesome; very knowledgeable, professional and sends updates frequently. Would come back again if anything else happenes to my vehicle.Services: Painting
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August 2023 by Tracy V.
We are so happy our Insurance recommended Service Kings! David is an amazing service writer! Communication is everything, and David provides updates through the whole process. We have been so happy with the work done on the car both times! It really looks new! General Manager Mario delivers 100%. Satisfaction guarantee!! I will make sure everyone knows this!! Thank you for delivering a beautiful job!! Please let everyone know that worked on our vehicle, what a great job they did and how happy we are! Trust me when I say you will not be disappointed if you bring your car here! Exceptional customer service from the front desk to the body shop!
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June 2023 by j U
I want to thank service King for the professionalism and hard work they did for my vehicle. Even with the minor concerns I had, they went above and beyond to make sure I was content with the work. Excellent work and customer service! I would 10 Stars if I could!Staff I wanted to mention was Mario the manager, Joel, David, and Cathy. Thanks again Service King!
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June 2023 by Johnette M.
When you are in a car accident and it's not your fault life gets a little crazyThis place was amazing. They took care of everything they made me feel comfortable. They are so trustworthy. Loved them all
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June 2023 by Tanielu N.
Francisco worked on my car and he never called me once I always had to reach out to him,he always had an excuse as to why my car wasn't done on time, he told me the computer was down all week long....after a month of having my car he waited until the last day to tell me "yea the car has another problem, the transmission is no good"....so it took him a whole month to find this out now?Clearly they are a shady LEMON business who are preying on hard working blue collar people ....im just glad I never sent my wife to pickup my car or they would have drained her for every pennyLong story short,I took my car and services els where, ( caliber collision) and they were able to get my car fixed with the transmission still inperfect condition ....and within 2 weeksI will never recommend This experience with this shop to anyone not even my mother in lawHORRIBLE LEMON SQUEEZING MONEY HUNGY BUSINESS*SAVE YOURSELF THE BS AND TAKE YOUR CAR TO ANOTHER SHOP THAT IS TRUSTWORTHY
