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July 2024 by Quanita Kirkland
Service was great but wait time was terrible. I got there 5 minutes after opening and waited over an hour. When it was my turn they sat me in the corner on a phone with the automated system that I could've used from home. I had already spoke with a rep on the phone that insisted I had to go in person. Wasted over 2 hours of my time after paying over $400
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July 2024 by Riley McCormick
Harrison was probably the most helpful person there is- I'm overseas and my phone wasn't working so my dad went to the Verizon store, Facetimed me since calls weren't working either, and Harrison spent almost an hour and a half trying all different solutions to try and fix it. He even called tech support and spoke with them acting as a go-between since I couldn't place calls. So shout out to Harrison (and my dad I guess?) for dealing with a bunch of different people to try and help me out!
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July 2024 by L. “DoMay” Dumais
No Loyalty After 22 years of Verizon.
All our phones went black early May, 2024, my phone was dead... fried from their blackout.
They promised to replace my phone I had paid for in full about a decade earlier. I paid for insurance since then.
My replacement phone, a used Galazy S10 was supposed to be mailed 1 day air, it didn't arrive for 5 days.
So I had to run and buy a replacement phone in Verizon Santee myself and I paid for it in full, to prove my identity at work.
Even though I returned the Galaxy S7 phone (that Verizon fried....) immediately, they said I didnt return it. They had received it around May7, 2024. I saved tracking number and had to provide it to Verizon multiple times, to prove my Galaxy S7 was returned and in their warehouse. See photo, But they charged me for it June 25, 2024.
Verizon had my phone and promised not to charge me. Then they lied.
They also had multiple other lies, they told me I returned a tablet, then they said I returned the wrong Galaxy S7 phone.
They didn't give me credit the phone they fried and I returned, after 2 month of listening to their lies, talking to people in India at their call center, they took $1,170 out of my bank account for a returned GalaxyS7 they have, and a used Galaxy S10 insurance replacement I have. All phones I paid for in full.
I also asked for them to I return my phone, and I will mail back replacement phone, they refused.
So they kept my galaxy S7 and charged me $1,170.00 the replacement phone is a used Galaxy S10, which is fraud and thievery. On top of that, the due date was July11th, then without warning, they changed the date to June 25, and took money out of my account for a bill that was not even due yet.
I can buy a Galaxy S14 from tracphine for $99 from walmart and it works better than Verizon does using the same lines Verizon uses. Something is wrong here!
At same time $100 month international plan didn't work for 5 days for my daughter who was out of the country. VERIZON promised they'd credit me for lack of her service ... they didn't .... they just exteded the date 5 days longer .... when she was no longer there anymore.
At same time all our phone had multiple problems, blacking out, text stopped working. Missed employer phone calls due to no service away from wifi Our phones only worked on wifi we paid for with Cox.
Towers down in Harbison Canyon, daughter had no coverage at her home, no relief on bill for any missed service she had, the tower has been down for a month, so her phone only works on wifi with Cox. The minute she left her house, she had no service.
Then Verizon raised our bill from $300 a month, to $1400, no explanation why.
In addition, I extended service for Verizon for all my neighbors to use in Rios Canyon for free, no cost to Verizon.
Not even one perk or thank you, or reimbursement for electricity I used..
No thank yous ever. I paid faithfully every month between $300-$400 a month for 22 years! No loyalty to me after 22 years of faithfully paying Verizon.
I had to switch to AT&T after they took $1,170 directly out of my bank account for a used Galaxy S10 that wasn't even worth any trade value.
Don't fall for the $10 savings for a bank account, not worth being robbed.
My bank is disputing this, as it is a crime!
Verizon didn't care, after all the lies ...see photos as proof .... I had to buy all new phones and go to AT&T.
Verizon cost me over $4,000 this month ... to pay and switch to AT&T! But now we finally all have cell service again, after 2 months of off and on again service and permanently downed towers....and lies from India, hours on the phone woth them and no resolve!
Beware,
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June 2024 by Daniel P
Very helpful staff! Ever patient.
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June 2024 by Richard Habib
Good service.
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June 2024 by Bruce Ward
Bought a new Google 8. Can't wait to get the data transfered!
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May 2024 by P Young
Great customer service. Kyle was staff that helped and he was informative, and made us feel he was concerned about our needs. No wait, clean store, and large selection.
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May 2024 by Richard Vieira
The service in this area is poor. Could you guys turn up the juice?
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May 2024 by Chris
Very friendly staff. Quickly greeted when entering the store and great customer service.
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April 2024 by Helen
Great service, friendly stuff we get all our questions and more , competitive price ands service special thank and appreciation to Abady Specialist more than helpful and patient I wish if you can tell him our thank full and appreciation we love the place with his service and we get me , my husband and my daughter Devices.
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April 2024 by Cathleen Herald
My first trip their to handle an issue I caused, went very well. Harrison helped me right away. Problem solved. Three hours later the problem started again. I returned & was helped by a very rude man who acted like I was a bother! The problem continues.
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April 2024 by S S
Lots of questions, all answered.
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March 2024 by M El Jane*
Some Verizon stores are more helpful than others. This Verizon offers Business Services.
Bill Pay at this location has been more benevolent for me than other locations, but that may be due to personal, background reasons
I have not yet had dialectic variance interpersonal communication problems at this location, and have had difficulties with other locations' representatives' comprehension of my verbal, plain English.
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February 2024 by Taylor M.
Still ridiculous customer service for my THIRD time returning just to simply drop off a phone. This time they tried to turn me away because I was not an authorized user on the account. Explain to me how I managed to buy several phones, including the replacement to the one I am trying to return, without having the account owner with me? To make it even worse, the manager refused to come out and speak with me to settle the issue and had their employee try to make me feel like I was in the wrong and that they would make a "one time exception" for me. Umm considering you have never needed an "authorized user" in the past it sounds to me like you just make up whatever rules you feel like that day and I refuse to be treated like I am the one who is not following the directions, or lack there of. If you say you strive to be helpful to customers then you need new management because they do not know how hire helpful people and are condescending to their customers. Just prepare yourself if you have to come here, you will have to throw a bitch fit in front of the entire store in order to get someone to help you. I believe this is their way of trying to scam us out of giving us credit for our old phone. You are given a time frame that you have to return the phone by, yet you turn your customers away multiple times when attempting to make said return. Not a good look, Verizon.
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January 2024 by David C (DC)
Verizon has failed as a major carrier. As we learned from the scandal involving fire fighters, Verizon is an unethical, money hungry, and corrupt company. Recently, my phone stopped taking and making calls. I went into the store, and was immediately greeted by on of the "managers". He told me there was an earthquake that had disrupted some of their service. I didn't feel any earthquake, and when I check on it later is was over one hundred miles away, and a mild 4.2 at that. I stood there as many other customers walked in, only to receive the same exuse (and no apology). If an emergency occurs, I want to ensure my phone works. This is not the first issue I have had with Verizon, and I'm counting the days until I can switch back to AT&T. #VERIZONSUCKS
