-
November 2023 by Susan Benson
Very nice veterinarian. Dr. Chang was excellent. Very thorough. Thought the next day that I had an issue with being billed twice and spoke with manager Gale. She was wonderful and it turns out I was thinking Banfield services for the price. It was my mistake for sure, but she dug deep to resolve it. Very nice staff all around
-
November 2023 by Maria S.
Although difficult parking is not the stores fault, there are no carts available in the store and no staff to ask location of products. Won't go back.
-
November 2023 by Cindy L.
This store NEVER answers his phone, if you want to make an appointment no one answers !!!!!!
-
September 2023 by Jae Morelli
The doctors and staff are all very friendly and caring. I had to make the painful decision of euthanizing my beloved cat of 15 years. The support bestowed upon us was tremendous. I cannot express my gratitude enough.
-
September 2023 by Jessica Meza
We had an appointment and we’re not sure what to expect but the entire office completely exceeded our expectations. The doctors and nurses were caring and very thorough with their diagnoses. They were able to really give us all our options and helped us find a course of action that best fit our dog. They made a hard situation easy to navigate.
-
September 2023 by Ev
Was able to book an appointment the day before which is extremely helpful due to my erratic work schedule. Doctor took the time to explain treatment options and future steps in detail. Payment for treatment was shown in an itemized layout and gone over thoroughly to ensure I understood each charge before proceeding. Overall I'm happy with the care provided each time I visit.
-
September 2023 by Laura
I have only been here twice but I love it here. I came the first time from Hollywood because they are the only ones that had appointments open. They were so nice and I didn't have to wait long that I just had to come back. I came back to get her teeth examined for a future procedure and they were quick and kind.
-
September 2023 by Celina Fuentes
Staff and doctor were so friendly , answered all questions I had. I didn’t get the nurses name that helped me but she was amazing! I will definitely be back when my pup Stitch needs anything.
-
September 2023 by Beatriz Torres
I was bummed that the place I originally was taking my dog was closed , but it was a blessing in disguise I decided to go to Petco and give them a chance since I had to get my pets food anyway .I was relieved that they took walk-ins and as soon as I walked in I felt so welcomed by the front desk woman Cenia, she was super sweet and very helpful along with all the staff. The vet was very informative , patient and kind. I never experienced this at a veterinarian office love how they all worked together to give my furr baby his vaccinations, he didn’t even notice what was going on he was so relaxed by the time we left. FYI you're able to use your Petco discounts! I’m looking forward to coming back!
-
September 2023 by Isabella MacLean
Dr. Chang has been seeing my senior pup for the past few years due to various ailments. We followed her from her previous practice after falling in love the the care she provided. She is kind, compassionate and thorough in the care she provides her furry patients and their human companions.
-
August 2023 by Bailey S.
This evening we went to purchase fish at 8pm when the store closes at 9pm. There was no one to service us " the aquatic specialist wasn't working". Then General Manager came over & said "he doesn't know how to catch a fish & would not help us to make our purchase." I have never had such horrible customer service by an associate & by the General Manager. We will never shop at this location again. We both work in sales & not only disrespect to the customer but lack of urgency to make a sale for the store itself.
-
July 2023 by Shannon G.
For VETCO services.I would not normally take my animals to the Petco Veterinarian. But my regular vet did not have any appointments available and we had a new puppy with a bit of diarrhea. I figured examining a new puppy and sending a stool sample to the lab would be easy tasks. Brought my puppy in, vet was really nice. I had brought a stool sample in- she said she would send to the lab and that she would call with the results, based on if it's negative or positive we would discuss options for how to treat the diarrhea. She gave me Hills Science Diet i/d in the meantime for the diarrhea. During check out I was a bit alarmed by the cost. $75 for an exam and over $40 for a fecal test. Those are both very high prices and not what I am used to seeing at my regular vet. They said I would get a call the following day with the results.Within hours of the visit she was a bit itchy and doing a little cough/hack. I had wondered if maybe she was allergic to the prescription food. I called Vetco and they did not have any appointments available to recheck, but they left a message for the doctor. I did not receive a call back. But I did receive the fecal results via email- negative. The next day, I called again and left an additional message for the doctor- I wanted to discuss fecal results and I wanted to touch base about her symptoms after having the prescription food. I got a call back around 4pm stating the vet was out but would call me tomorrow (thurs). It is now Tuesday of the following week and I still have not gotten a call back. I stopped giving her the food and she is much better. She has an appointment with our regular vet this week. I did call to follow up and ask how much vaccine would be now that her diarrhea resolved and since she is already an established patient there. They quoted me $45 for a technician visit and $40 for one dhpp vaccine. I have never been to a vet that charges for tech appointments. $45 is closer to regular exam fees done by a vet. Tech appts are usually free. The dhpp vaccine is also almost double the cost here. I would not recommend. They only care about overcharging you.
-
July 2023 by Petrea VanBuren
Excellent care for both my dogs. The vet dr is great and very knowledgeable in caring for both of them. I highly recommend this place.
-
July 2023 by Miracle M.
The Vetco Total Care team working on 7/14/2023 at 3:45 PM were completely amazing! Dr. Flores, Alondra, and Senia we're on point from start to finish--they were kind, helpful, patient, gentle, loving, INFORMATIVE, and treated our baby as if he were their own. We will definitely be making this location our permanent Vetco home.
-
July 2023 by Narek B.
VITAL CARE SCAM!!!Cashier told me that the viral care "can be cancelled anytime" and that there was no obligations but failed to say "there is a one year payment commitment per month" and that the cancellation anytime cancels automatic renewal but they still charge monthly.DISHONEST EMPLOYEE "EMILY" was the one helping me out with this sale, I would avoid this place. When signing up for vital care she took the phone from me to "finish signing up" and therefore I never saw any sections stating annual commitment.To put the scam in place she even crossed out "annual commitment required" in the paper.
