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December 2023 by Daniel L.
Flatted in Sausalito with my dynaplug kit in poor shape. Luckily Above Category had these in stock. Nicest staff gave me a hand ,got plugged and on my way. This shop has some of the most beautiful bikes, highly recommend checking them out if you're in the market for a high end bike.
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September 2023 by Al Johansen
Stopped by to order a new TREK Madone and was greated by zero interest in me as a customer, then no response back after saying they will update me re order status.
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September 2023 by Elton Slone
When confronted with noise in my drivetrain that I could not seem to silence (despite my best effort and two other shops’) on a brand new, ultra- pricey bike, I popped into AC after having lunch next door. Despite being busy, and the fact that I didn’t purchase the bike in their store, Chad, Kalara and Robert (mechanic) said they would take a look immediately. I was prepared to set an appointment. I had a coffee, and returned in 15 minutes to a wonderfully silent bike. Kalara and Chad and the crew at AC are more than just a bike shop. They’ve been a terrific addition to the Sausalito community, contributing far more to the culture than a store front. The service and the products there are truly Above Category.
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August 2023 by Brian Israel
Can’t recommend highly enough. Even though they have a two week backlog for service, they generously made time to make a quick (but beyond my skills) fix that made the difference between riding this weekend and not. Everyone I interacted with was knowledgeable and generous with their time.
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January 2023 by Ryan Anding
Very high end, boutique shop with very high end, boutique customer service as well. Ben was super helpful, five stars.
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January 2023 by Kavin Suresh
Epic swag shop -- I bought a wheelset from their store, but they accidentally had the wrong stock number on their site and couldn't send me one. They were super apologetic and gave me an amazing deal on some Rene Herse tires. Great customer service!
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July 2022 by Alex Nowak
I ended up getting a flat tire coming down the hill from SF and replaced it, only for a piece of glass to give me another one. I slowly road down to Above, praying that someone would be there, and luckily there was. Not only did they let me in, use their pump, and get me a new tub, they were missing part of their morning ride to let me fix my bike. While I don't live over in Sausalito, anytime I'm around, I will 100% be bringing my businesses here. Thank you!
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June 2022 by Ernesto Calderin
They carry the best of the best here and service is top notch. I love everything about this shop!
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April 2022 by Michael P.
The bicycles for sale are beautiful and top of the line racing bikes. The mechanics have to be amongst the best to service bikes in this category. My only issue is that when you are a first time customer, looking to get a repair done, they require that all the parts be removed and reinstalled to find out everything wrong with the bicycle. I had groupo upgrades in the past. The removal of the parts and installation of new parts is usually in the $300-$350 range. I never came across a policy like this in 40 years of cycling.
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February 2022 by Hannah T.
My 29 year old bi-racial son who lives a few blocks away stopped by because his bike tire was low, and asked if he could pump it up. The person working there insinuated that my son might steal the pump, even going as far as to remind him that the police station was down the street. My son walked down to Waterstreet Hardware where they graciously let him pump up his tire. What a way to lose business!
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February 2022 by Olivier Garnier
Favorite bike shop, best international brands and top notch customer service
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July 2021 by Pete Harrington
Super nice folks, great store and incredible bikes. What more could you want?
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May 2021 by Niu Gao
Took my bike in to replace the tubular tires. Robert charged me the labor for one tire, made some minor adjustment and lubrication on the house AND cleaned my bike. If this is not above and beyond, I don't know what is.
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December 2020 by Wesley R.
Chad and crew run a really first class operation! I had Above Category upgrade my Merlin Light with SRAM Electrics! It's awesome!! Super clean organized Full Service Bike Shop Wesley
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October 2020 by Justin Z.
Above Category is a very contemporary bike shop. The shop is located in the beautiful town of Sausalito. Curb appeal this shop looks amazing and inside just oozes class. Inside you'll find an array of baller bike parts and what I want to call it an art gallery of bikes and bike frames. Onto my first hand experience with this shop. I was visiting the Bay Area for the day and was in desperate need of a Thomson stem with very specific specs. Calling around and losing hope of finding one at other LBS's I almost gave up. Finally I stumbled upon this shop on Yelp and decided to call. Upon picking up I was greeted by Phillip whom was very courteous and professional. I provided the part and specs I needed and they did indeed have one more left. Long story short I stopped by picked up the part I needed and was on my way out happily. I will say this shop is more roadie focused but nonetheless very quality parts and bikes they stock. If I ever decide to become a roadie I'll be revisiting for sure.Excellent customer service and shop.
