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September 2023 by Michael Jenkins
Excellent customer service. If there’s a problem with my account, they call me personally and asked me if that’s what I wanted to do
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August 2023 by Jeff Wozniak
I have held a personal and business account at Bank of Marin for over ten years. Their customer service and response to issues (accidental overdraft etc) has always been amazing. They are the small town bank of your dreams. Highly recommend.
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September 2022 by J K.
Small businesses beware!I handle a lot of small currency and every so often need to change a substantial amount of $1 bills. Asked the (unmasked) clerks to count bills in front of me- they refused and, without even asking the amount took several bundles of my currency into a back room out of my sight, emerging minutes later to tell me the bundles do not match my count (the presumed amount they still have not asked!) Now not only am I not able to determine who in my office is miscounting bundles as they were not handled in front of me (though a bill counting machine sits directly behind the front counter they opted to use one out of my view against my wishes) or to exclude the possibility that the clerks mishandled, misplaced or set aside bills without my knowledge- again, they refused to do a count in front of me, not even asking the amount of currency they were taking into the back room before going there. Fine. It's not much money. I'll live. I pay the difference from my own pocket, even if the bank clerks dropped the missing cash behind a filing cabinet or something I simply attempt to finish the transaction. The clerks then attempt to give me back ONE HUNDRED DOLLARS less than what I had given them to exchange! I had to argue with them to convince them of their incorrectness because again, they refused to count my money in front of me! So after some convincing (again, just wow) they admit they miscounted by ONE HUNDRED (wow) and finally caved, giving me what I asked for in exchange after a lot of hassle for just a simple changing of bills. Told them typically when a customer walks into a bank and hands them a huge stack of money the cashiers are usually happy to count it in front of the client (or at least ask: "how much money is this you're handing me?") to ensure no impropriety and they ordinarily are able to count the money accurately without the client needing to convince them of their honesty in their initial count since they neglected even to ask for a deposit slip or verify the amount being exchanged in ANY WAY- absolutely unprofessional, irregular behavior that I've never encountered before. Whatever. I move on, I try to finish my business......and now the clerks inform me they do not accept torn currency (not mutilated, not soiled, just torn- discerning that "some bills are more torn than others" and refusing to make a distinction between acceptable or not, a benchmark I am to understand via Google is anything over half the bill which all of these were) and claiming they have never accepted torn bills as a matter of policy (which could be easily posted as an informative sign in the lobby, though no such sign exists). When asked if they would help me to exchange the bills they stated they cannot do this because it costs them money (??? Do they not regularly exchange currency???) and that I would have to mail the torn bills to get them exchanged. I have NEVER had this issue at another bank who are always happy to add the torn bills to their own outgoing currency for exchange. The clerk said it is not a service they provide (though seemingly optional or just their own personal preference as every other location has done so without hesitation). When asked for information on what location would help me exchange the currency they refused and said to call other locations or look it up online, but it was not something they cared to get into with me, refusing to inspect the money before pushing the bills back across the counter.During the course of this conversation I had borrowed the scotch tape dispenser from the desk to repair said damaged bills- the clerk reached across the counter and snatched it out of my hands as if I were committing an offense by using .3 cents worth of scotch tape. I asked to close my account. The clerks said "great!" and sat silently staring at a screen, not moving to close my account but rather electing to wait me out until presumably 5pm. I left and exchanged the damaged bills at a different bank of Marin location where it was treated as a
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September 2020 by Lee S.
This used to be my local, friendly neighborhood bank. Not anymore I guess. I'm the guy who the manager thought was some thief trying to rip off their bank. They wanted to "slap a 5 day hold" on my deposit because it was a large amount (for my protection). Yes, it was a large amount - I just closed a great client on a project and was feeling on top of the world... until you. You were all about that "5 day hold" because you repeated yourself about 5 times. Funny thing is, I know checks take time to clear and I wasn't insisting that the funds be made available immediately. If you actually talked to me rather than telling me how it is, you would have found me laid back and not demanding. Know what I did? I went and used the ATM in Novato after hours - the funds were available two days later. The ATM machine gave better service. So no, I'm not some dude trying to rip you off. I'm actually a long time customer who once gave you a five star review.
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March 2019 by Jeremy L.
Very unhelpful ask to get change and made snide comment about not having an account with them. If I wanted an account this is not a place I would go. I guess there are keeping Sausalito salty.
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April 2018 by Michael Warsinske
The worst online banking of any bank in the world. I closed my account after banking at Bank of Marin for 25 years after having to take 30 minutes each time I logged into my account and having security features require a phone call to their online banking software vendor to reset my password. Imagine doing this a couple of times a week and the time it sucked out of my days...The people seem really nice, but are incapable of communicating customer dissatisfaction to management.
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April 2018 by Kenny M.
I've been banking with marin bank for over a decade and they're nothing but fantastic. Now unfortunately I got attitude from one of the tellers today Saul vaquez. I gave him a $100.00 dollar bill that had the edge was torn off. He question me about it and I explained to him that we just got those bills from this Bank the day before. he quoted " I would have remembered it." What a ridiculous thing to say. I was having a challenging day and needed the cash to post right away and it did but I feel it necessary to post this yelp so his supervisor might help him be more accommodating next time to Bank of Marin customers without the attitude. Now off to the tow yard to retrieve my truck that was towed for being parked over 72hrs. Only $500.00 Plus to get it back. NICE.
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January 2018 by Michael V.
Lisa Cohen and Bank of Marin pulled off a miracle for me! My wife and I urgently needed cash and the only available route was to obtain a HELOC. This was right around Christmas, and we were racing against the clock; so while I really hoped we'd be able to get everything done in time, I felt it was very unlikely. I'm happy to say that we got everything we were shooting for. Lisa and the team at Bank of Marin were able to execute flawlessly, through a logical and expedient process, without the typical idiosyncrasies of a large bank. Accurate and timely communication helped to keep us to a very challenging timeline and we got the best outcome we could've asked for. Thank you guys so much!
