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January 2024 by Motts Zilla
Still a fun cool place to visit.Tours on sat and sun. Purchase in advance.Big room of seconds and lots of pretty things to purchase.
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January 2024 by Cecilia M.
After a delightful visit to their store in the Mission District, my friends and I decided to come see their Sausalito studio shop as well to see if we'd find other items to our liking. At the other shop we bought 2 dessert bowls from the Rim line. The Sausalito location is sizeable. Showrooms are smaller than Mission location, but still a lot of stock to browse through. The parking lot outside is on unfinished ground -- so beware of large puddles and uneven flooring. Once inside, they offer all their usual collections AND also a whole wall of "factory seconds". These are items that are good to use, but may have some minor defects. They were also come at a discounted price! We were there on Thurs, Dec 28 and it was very busy. Lots of people coming in and out and not much room to move around. It was good that they had about 2 staff at the cashier, and 2 other younger staff milling about to help with any questions. Many of them were masked which I also appreciated during this season of high covid/flu/cold transmission! They also had a small cart by the cashier that was for items you want to buy -- so you can put down safely while continuing to browse. I found a couple of beautiful matte side platters in Chile from the factory seconds wall, and also from the regular section: 2 plates from the Rim line to go with the dessert bowls I had already purchased the week before. As with previous experience, I told the staff here that I was flying with these items and so they wrapped them up with thick packing paper, and they made it safely home. I love how they all look fantastic together, and also look very "Heath"! I've used them a couple of times thus far. I've be hand-washing these items carefully. Will see how they last!
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December 2023 by Joe Civetz
Lovely collection of kitchenware. Nice spot in back to help plan for a kitchen remodel or bathroom renovation. Beautiful cast iron items and quality kitchen supplies that will last a lifetime
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December 2023 by sumukh shevde
Factory store with an overflow location at the back. Good collection.
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December 2023 by Margaret P.
We paid over $1000 for a five piece place setting of Heath's David Mellnor Chelsea flatware less than one year ago. It is called dish washer safe. Sadly, the handles, especially of the knives are very scratched just from mild every day use and mild dishwasher soap. I cannot recommend this product. They look very worn.
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November 2023 by Arty Larpnampha
Heath Ceramics is a gem of a place for anyone who appreciates quality, craftsmanship, and beauty. I visited their factory and showroom in Sausalito, a charming town across the Golden Gate Bridge from San Francisco, and I was amazed by their history, products, and ethos.Heath Ceramics was founded in 1948 by Edith Heath, a pioneering ceramicist who created durable, functional, and elegant dinnerware and tiles. Her designs are timeless and have been used in many iconic buildings and restaurants, such as the Chez Panisse in Berkeley. Today, Heath Ceramics is still making everything by hand in their original factory, using local clay and glazes, and employing a team of skilled craftspeople.The factory tour is a must-do for anyone who wants to see how Heath Ceramics makes their products, from mixing the clay to firing the kilns. The tour is free and lasts about an hour, and you get to see the whole process and learn about the history and philosophy of the company. You also get to see some of the experimental and custom pieces that they make for special projects and collaborations.The showroom is a delight for the eyes and the senses. You can browse and buy their dinnerware, tableware, tiles, and accessories, as well as curated home goods from other makers and artists. They have a wide range of colors, shapes, and styles to suit any taste and occasion. You can also find some discounted items in their overstock and seconds section.Heath Ceramics is more than just a pottery company. It is a community of people who care about making things well, preserving the environment, and supporting the local culture. They host events, workshops, and exhibitions, and they partner with other organizations and causes that share their values. They also have a beautiful magazine called Heath Newsstand, where they feature stories and insights from their collaborators and customers.I highly recommend visiting Heath Ceramics in Sausalito if you are looking for a unique and inspiring experience. You will not only find beautiful and useful products, but also a glimpse into the soul of a company that has been making a difference for over 70 years.
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October 2023 by Rachelle Chong
Incredible modern ceramics for dinnerware. Collectible and made to last.
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September 2023 by Julia C.
It pains me to write this review but I am so so disappointed. We put a Heath ceramics set on our wedding registry, in June 2022 (the coupe line) and two of the items have already chipped. A plate and a bowl. Neither were dropped and both chipped from coming into contact with other dishes. The plate I know for sure came into contact with a glass Pyrex bowl. Now if we had dropped these or they encountered some other major catastrophe such as a move, I would understand, but for the price I really expected these to be better quality. We thought they'd be our forever dishes and 1 1/2 years later it seems that is not the case. Two stars because they're beautiful.
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August 2023 by yomi matsuoka
This place is so nice and peaceful
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August 2023 by Luca Revelli
A bit out of reach, but really nice ceramics and beautiful pieces.It's art!
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July 2023 by Santi Wong
I have been a Heath customer since 2018. I first discovered them on a vacation trip to California when they were featured in a Japanese guide book. My review is based solely upon the customer service and not on the quality of their products. I believe the quality of their product is truly top-notch. I seriously think they are extremely detail oriented and put a lot of heart and soul into creating their ceramics. They pride themselves on the dedication to work and focused on delivering 100% quality control, in craftsmanship. Their products are heirloom pieces that you can hand off to the next generation.Over the past five years, I feel the culture and customer service of this institution has veered into a different direction that is no longer suitable for someone like me. I think they’ve made a conscious business decision to cater to customers who have a larger budget, have an appreciation for supporting local artisan businesses, and have a keen eye for the craftsmanship behind their work, and therefore are indifferent towards higher price points.I think the turning point was the pandemic. Ever since the pandemic, they have focused on other initiatives that are more B2B, collaboration focused, other verticals such as tiles and curation focused. The identity and ethos of Edith Heath (the original founder) has slowly withered.Most recently, they sent out an email blast to everyone who was registered to their newsletter that they were having a summer sale on July 8 and July 9. Unfortunately, I am not based in California. I later learned that the sale was only in person at one specific location in Sausalito, California. Therefore, if you weren’t in person, you would not have benefited from the sale. When I had called and asked about getting the same discount as the sale in the in person event, I was told by a gentleman who answered the telephone that they unfortunately do not extend the same offers to people who are not there in person but would offer free shipping to any customer who purchased their items online so long as it exceeded $175. Free shipping is table stakes these days especially for customers who give you a large order and that’s just personally my opinion. So offering a customer free shipping which historically has been approximately 10% of my subtotal price doesn’t sound very enticing, nor does it sound like you’re rewarding your most loyal customers.If they weren’t going to extend the preferential pricing to all of their customers, and it was only for people who physically lived or worked near Sausalito California then in my opinion, they should have never blasted that email out. What they should have done instead was placed a small sign locally or did targeted marketing to inform the local community of this wonderful opportunity. To do it the way they did does not build customer loyalty and could be misconstrued as misleading sales practice.Like I said before, I think they’ve made a conscious and intentional business decision to cater to a certain type of clientele. Based upon my conversation over the telephone, and the sales, representatives conjecture, I believe I may not be the most suitable customer for them. Unfortunate and disappointing turn of events after five years.
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June 2023 by The Foodie Architect
Beautiful factory store with amazing products.
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June 2023 by Wendy Johansson
Seconds are wonderful additions to your Heath collection!
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January 2023 by r
I loved all the different tiles! Thank you for the mugs.
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December 2022 by tomx2014
I didn’t join the factory tour. I browsed the showroom. It has nice ceramic and other kitchen items. Friendly staff. I see nice colors not seen at other places.
