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February 2024 by Alain Poulenard
Simply THE BEST - ( over 10 years ) - 1997 BMW 328 IS
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November 2023 by Laura Wiggins
Chris ensures that the job is done right, and is available and patient with any questions or possible follow-up. He recently took the time to navigate me through a potential recall issue so that I could go to the dealer in the most knowledgeable position. He is an excellent community resource.Services: Auto battery replacement
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August 2023 by Peggy S.
Chris at Sausalito Imports saved the day for my friends & me today. We couldn't retrieve the back seat belts from my 2007 Honda Accord. We call the shop & Chris said to drop by & he'd take a look. Within 10 minutes, he worked his magic & retrieved all 3 seat belts. Thank you, Chris! If I lived in the area, I would definitely take my car to Sausalito Imports.
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July 2023 by O. Dixon
My car (2003 VW Golf, 1.8T, manual transmission) would not start. It was 5:30pm on a Wednesday evening and I was stuck in my office parking lot 20 miles from home. This is my only car and it is crucial for my transport needs. Engine cranked but would not ignite. Ugh. I wanted my car towed to a garage near where I live so I looked for a local mechanic and called Sausalito Imports. Chris answered on the second ring, was knowledgeable, polite and clearly explained where to have the car towed and where to specifically leave it in his lot, how to drop the key through the shop door, etc. He called me the next day with the details; I needed a new fuel pump (which was exactly what I thought the problem was for a 90,000 mile vehicle). He ordered the parts and installed the pump (and new fuel filter) for a fair and reasonable cost. On Friday morning I was back on the road and now over a week later the car runs well. Sight unseen Chris took my car, slotted me into his schedule, and efficiently did the work. I took a risk using Sausalito Imports. I had no prior awareness of or relationship with them and not only did they complete the work quickly and for a fair price, Chis takes the time to explain things and he did not try to upsell or perform unnecessary work. The work was excellent, clean and professional. The fuel pump in my car is accessed from inside the car under the back seat. There were no stains, gasoline smells or anything out of place. Everything was clean, reassembled and in perfect running order when I picked the car up. I high recommend Chris and Sausalito Imports. It's great he is near my home and makes the community much better. Thank you Chris.
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May 2023 by Bob D.
Excellent shop to work with. I keep coming back, that's the best endorsement. No more words needed here.
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April 2023 by Anne V.
This is an amazing shop with terrific service. They have helped me for so many years including helping me find cars when I needed them. Honest and also willing to try and keep the costs down. Always helpful. Love them.
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October 2022 by Elaine Elkind
Over the past 20+years, Chris and his team have demonstrated excellent judgement and know how in servicing, repairing and maintaining our autos. He has our highest of recommendations.
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July 2022 by Mrs C.
I've taken my aging BMW here for service a few times. Most recent was after getting severe sticker shock from the estimate at the BMW dealership in San Rafael. Chris and his crew did a great job (once again) and kept me in informed about what was going on with costs and timelines, etc. I think I'm done with the dealership. I don't need a free cup of designer coffee, I need someone who can repair my vehicle for a reasonable cost and that's what I get at Sausalito Imports.
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March 2022 by Matthew Brown
Very qualified and reliable. A+
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February 2022 by Heinz Kirkpatrick
Great shop. This is where to bring your bmw to get the job done right the first time. I had a complete motor replacement and plan to have my future regular maintenance done here.
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September 2021 by Sara F.
Chris was amazing. My parking brake broke and he was immediately able to help me and fixed it within minutes. The dealership was going to make me wait 1-2 days! He is clearly very competent and efficient. I will definitely be taking my car there from now on.
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September 2021 by David Holland
I have known Chris for at least 15 years and 3 cars and he and his shop have taken care of my vehicles from routine maintenance through major repairs. He and his staff are prompt with communications, on time with work and more than fair with pricing. Trust this guy with your wheels.Services: Auto engine tuning
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September 2020 by Alan Wilson
Chris is always thoughtful and practical in his advice, which I trust. I've been happy to take our car here.
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August 2020 by Connor Stauffer
Chris and his team do a really good job of diagnosing, explaining and fixing any problems with the car. Definitely will continue to use his services.
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July 2019 by Leigh M.
Toyota of Marin is horrible. I tried Sausalito Imports to service my Highlander. Every thing went well. I'll try servicing my baby there. Which is a Jaguar F-Type. You know I don't trust her to just anyone.