-
December 2023 by JE Dellysse
Decent selection but way over priced
-
November 2023 by Matthew Fisher
Great selection of marine, boat and fishing products
-
September 2023 by Debra Inman
Friendly, helpful people. Spacious store, well-lit. Thanks.
-
August 2023 by Joleen Skinner
Wide variety of supplies. Quite expensive.Staff is helpful.
-
July 2023 by Bill C.
I'm so tired of the poor service at this store. I don't know if it's the same at all locations but the Sausalito store seems to have huge issues finding people with any knowledge of the products they sell. Unfortunately I'm slowly realizing this may be a company wide issue because ordering online is no better. Half the time they don't have the item at the warehouse and what should take a day or two at the most, winds up taking weeks to arrive. I've been a Boat US Gold member for many years and recently purchased some items on a holiday weekend which coincided with a 4x points event. When I looked at my account in the following days I found I never got my points.. it took two weeks of calling to finally get it resolved.. A couple of weeks later I purchased some items online with my rewards points but then cancelled the order once I found out the delivery was delayed and when one of the items arrived they were not what I wanted even after conferring with a sales person in the store. I was told once cancelled I would receive a refund of all the reward certificates I used. But after more than a week nothing has been refunded. I've called the 1(800) Boating number a dozen times and no one answers. The local store manager seem's useless and unable to help and I'm starting to think it's not just incompetence but some kind of corporate culture of do nothing and it will go away thinking.. It's not worth my time to deal with this any longer. From now on unless it's an absolute emergency I'll be shopping on Amazon or any of the many other marine chandleries who will appreciate my business.
-
June 2023 by chizzle Wizzle
No managers work here if it wasn't for the friendly cashier I wouldn't come here at all maybe the owner should start calling old employees and offer them better pay otherwise this place is doomed
-
March 2023 by Fish Dancer
Great place. Everything we needed for an anchor ⚓️ replacement. Great service also.
-
February 2023 by Bjon Farber
This a Chandlery! Their selection of line (rope) is extensive. This is my favorite "toy store".
-
January 2023 by Heather M.
Solid inventory and good hours. Can't say enough good things about Jeff who is incredibly knowledgeable and a problem solver.
-
December 2022 by adam alvarez
If you fish and need gear/tackle this is where to go. West Marine has a large selection of tackle and had what I needed for a kayak/crabbing trip I recently went on.
-
November 2022 by Sarah Trissel
Not quite sure about the Customer Service training for the employees here, bit I am guessing it is probably an afterthought (if it was ever a thought at all. Not a great way to waste time so I strongly urge you don't.
-
September 2022 by Ken Wilkes
A reasonable priced boating, sailing, water retailer. Big store, friendly service. Went in for a paddling vest. Was disappointed with selection, even through website says otherwise. Another company wrestling with their database of inventory and point of purchase.
-
September 2022 by Aidan Marcuss
The shelves were pretty bare - folks were super nice, but there wasn’t even WD-40!
-
July 2022 by Tommy M.
Went here to get a new bass fishing reel. When the guy at the counter finally stopped talking to his coworker he got the reel from the back and I asked if he would spool it for me. He then asked me why I don't just do it myself and I told him that I wanted it professionally done. He finally agreed and the whole process took about 20 minutes. I then asked if they had any night crawlers and he told me that one of his coworkers had left them in the freezer so they had no worms. When I finally got to the lake the reel i bought came unspooled on the first cast and was tangled to the point I couldn't use it anymore. If you want to go to a fishing store run by indifferent teens then this is the place for you, otherwise better try your luck at dicks or bass pro shops.
-
July 2022 by Kevin Gilland
Joy was incredibly helpful and gave me great service past closing time! She helped me out in and pitch and got me the plug I needed. Will definitely come here again.
