-
November 2022 by John Van Daam
Very friendly, professional service and always helpful with any problems or needs. The Sausalito branch is one of the best run banks in my experience. Money is good and they take good care of it.
-
June 2021 by Bruno H.
Horrible experience here. I have been getting rolls of quarters here for months. Today I went in with a $10 bill and they wouldn't give me one roll of quarters. The women working was rude. I understand if it was a few rolls or if I brought in a bag of change but it was a $10 dollar bill. No other bank has every given me an issue. I will not be returning. Do yourself a favor and bank somewhere else!
-
July 2020 by Lisa R.
Horrible customer service! Took over an account after a parent passed away. West America staff should have informed us that we could put our money in a different type of account to actually make interested on our money. Instead, West America just kept charging us $20+ dollars a month for a checking account that was not used. Two lessons learned. Read statements carefully and don't bank with West America Bank!!
-
May 2020 by dawn h.
We had a trust account at Westamerica Bank and they were great until our trust manager resigned and we were forced to work with the Vice President Casey Cross until they hired a new trust manager. This man could not have cared less about the health of our trust or even responding to emails. Customer service is not in his vocabulary, or maybe it is if you have a multi-million dollar account. Regardless, we've never experienced a worse representative of a bank who was unprofessional, rude, unresponsive, untrustworthy and completely unreliable. Furthermore, staff turnover is high and they are shockingly understaffed, so don't expect them to take good care of your money. Spoiler alert, they never hired another trust manager for us, guess nobody wants to work there either. We took our money elsewhere and are much happier and recommend you do the same.
-
June 2019 by Bill Green Green
Horrible bank, your moneywill never clear. When you deposit money will take day to enter your account. They charge crazy fees when they over drafted my account with money in it.
-
May 2018 by Dee M.
IDENTITY THEFT / FRAUD NOT STOPPED BY SAUSALITO BRANCH BANK DUE TO NEGLIGENT MANAGER May 9th, 2018 the onsite manager, allowed a man to cash a counterfeit check worth $7400 from our business account. IF, she had checked the records and called our original bank location we have been with for 37 years, she would have seen he had changed our phone number on the check (within the last hour), plus within the hour, transfer a very large sum ($35,000) from our savings accounts. He had (2) out of state license's, our SS#, plus our MM name. He most likely got a copy of our business check and forged all the information. SHE NEVER CHECKED THE COMPUTER RECORDS- INSTEAD SHE GAVE THIS MAN CASH!!!! Once she had given him CASH, he went to another branch to withdraw more money- that teller did not allow it. Therefore we were finally contacted. When we called and spoke to Rebecca, she defended herself over and over- it was like talking to a wall, she was only concerned with herself. NEVER USE THE SAUSALITO BRANCH BANK OF WEST AMERICA!!!!
