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March 2024 by Carrie Zets
Storage facility is easily accessible. Staff has been very friendly rates are fair. So happy you’re in my neighborhood.
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March 2024 by jesse Rice
It was good. Verna did a good job.
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January 2024 by Carrie Häber
I love the security and convenience of Extra Space Storage in Scotts Valley. The facilities are very clean and Edward is a shining star in good customer service. He is what all managers should be. Thank you for your excellent service, Edward. We are big fans!
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December 2023 by Jordan Afsharpour
Very nice storage. I was very pleased
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October 2023 by Ed Sheridan
It was a refreshing experience to receive "real" customer service, it seems rare these days.
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August 2023 by Daniel G.
The carts are always available and the gate is easily accessed by phone through the app.
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May 2023 by Alfonso Gutierrez
This facility was immaculate, accessible, and secure. The manager, Edward, was extremely professional, informative, and amiable! I highly recommend this facility to anyone needing a safe, clean storage space. Thank you very much, Edward!
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May 2023 by Jorie Wright
I had a great experience with Ed, helped me out with my storage needs. The space was clean and would highly recommend.
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May 2023 by Wendy Harrell
Manager Ed was the best! He answered all my questions about the facility. I will highly recommend to all my family and friends.
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May 2023 by Alfonso G.
This facility was immaculate, accessible, and secure. The manager, Edward, was extremely professional, informative, and amiable! I highly recommend this facility to anyone needing a safe, clean storage space. Thank you very much, Edward!
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April 2023 by Ray Price
Be happy to! I have been a customer of Extra Space storage for over 5 years since 2015. I have had great service at your Westside Santa Cruz location, but for the last 4+years Scott's Valley's location and staff Miss Zenda was Fantastic ! I was very Impressed with her replacement. Your company is fortunate in my opinion to have found Edward . ??I am very satisfied
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April 2023 by Cody Morrison
Extremely helpful extremely respectful and polite. Unlike other storage companies where they are always so rude. Not here. A+ for sure
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March 2023 by Mary Margaret G.
This is a great place to store your belongings. The manager Edward is great to work with and the place is always so clean. I feel my items are safe and there are always carts available to use to move your belongings.
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March 2023 by Julie Ostella
Super friendly and efficient! Very happy with the transaction. Not only was the customer service gal wonderful to work with… the on-site office manager, Edward, contacted us literally within minutes of us completing our trans… welcoming us to Extra Space and making himself available that same day for an on-site tour and answer any of our questions.We took him up on it, and he was wonderful! We’re super happy we made the decision to go with Extra Space Storage, and would highly recommend!
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February 2023 by Christopher Taylor
Scammed me (unintentionally or not) out of $200+I was originally interested in renting a unit here; so, started the online process of commencing service. During the process, I selected a unit, input payment information, then arrived to a screen with contract terms. In those terms, I learned that all the offerings were month to month and the rate could be changed at any time. I decided not to book and "abandoned my cart."Despite not having a contract or lease and never authorizing any payment, Extra Space Storage started billing my card. The first time they did, they didn't even send a receipt, just billed the card info I provided $100+.The next month, I got an email receipt for $80+ and thought "what? I didn't make a reservation with them."When I called to sort the issue out, the person said that there was no lease agreement (yeah, duh). So, why did they bill me? No clue.They said they would issue a partial refund (which I still haven't received), but would not refund a $30 "administrative fee." Uh, what? They had just agreed I they didn't have any contract, ergo authorization to charge me.So, be warned, take your business elsewhere.
