H&R Block, a renowned tax preparation company, has received mixed reviews from its customers. According to the reviews, the employees at the Scotts Valley office have been praised for their exceptional service, quick response, and friendly demeanor. One customer, Jose, went above and beyond to help with a specific question, while another customer, Mary Lynne, was extremely helpful in navigating the complexities of filing taxes for a domestic partnership. However, the company's phone system has been a source of frustration for some customers. Several reviewers mentioned that they had difficulty reaching the Scotts Valley office, and their messages were often left unanswered, forcing them to make a special trip to the office to get their questions addressed. Overall, the reviews suggest that H&R Block provides a mix of excellent and frustrating experiences, with the quality of service varying depending on the individual employee and the method of communication.
Fast efficient. Appointments on time and i don't have to worry i messed up on my taxes. Pleasant personnel
March 2023
went in for a question and Jose went above and beyond to help!!! Have been using H&R Block for a few years now, they are much better than my 400.00 an hour account!!Thank you Jose!!!!
September 2022
Mary Lynne is wonderful to work with. I look forward to next years tax appointment. Thank you Mary Lynne.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
