H&R Block, a renowned tax preparation company, has received mixed reviews from its customers. According to the reviews, the employees at the Scotts Valley office have been praised for their exceptional service, quick response, and friendly demeanor. One customer, Jose, went above and beyond to help with a specific question, while another customer, Mary Lynne, was extremely helpful in navigating the complexities of filing taxes for a domestic partnership. However, the company's phone system has been a source of frustration for some customers. Several reviewers mentioned that they had difficulty reaching the Scotts Valley office, and their messages were often left unanswered, forcing them to make a special trip to the office to get their questions addressed. Overall, the reviews suggest that H&R Block provides a mix of excellent and frustrating experiences, with the quality of service varying depending on the individual employee and the method of communication.
Best place to do taxes. Jenee Councilman did a fantastic job on ours!
February 2026
Our experience with HR Block ( Jenne Councilman) was just phenomenal. You can’t beat the HR brand, we’ve been using for over 40 years and it keeps getting better, even though we usually always pay this year we got money back YAY
February 2026
Had great help was able to get a walk in and get my W-2 form finished up
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
