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September 2025 by T D
Called, made an appointment, triple checked they had the vaccine I needed. Turns out they did not
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February 2025 by Shannon Mcfarland
If you're just picking up it's OK. If you have a question or need their help with insurance question or a reaction to a medication they act put upon and disrespectful.No one cares.
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January 2025 by wyrmonger
Would appreciate if people could actually pick up the damn phone. The amount of time I’ve been on hold is ridiculous
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June 2024 by Lisette Cooper
Good people working as fast as they can. Be nice to them. :)
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February 2024 by T
The evening pharmacist was incompetent and a bully. I called twice before I went in person to pick up my prescription. First call they said they can fill it on the day. Second time I called in the evening to check if it’s ready, the pharmacist told me she needed an ok from my doctor or the prescription would be out of pocket. She was so inpatient and hung up on me at the end of the call. Next day my doctor sent in another prescription and she flat out refused to fill it insurance or no insurance. She was two decibels away from yelling and did not care to actually communicate what so ever. I went to CVS and they had Walgreens send over the prescription and filled in 10mins. So in the end I’m not sure what was the problem.
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October 2023 by Jeremy Casimir
They have my business
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September 2023 by Patricia R.
Worst pharmacy ever. Every single person in line had an issue with them. They don't have enough staff. When trying to get my Covid and flu vaccines they couldn't get it to go through my insurance. The pharmacist said our computer system is unreliable!! We waited over an hour and we had made an appointment and brought our filled out paperwork. Horrible
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August 2023 by Kristen Pol
Janeva is the best. Normally I use CVS in Scotts Valley out of habit. They couldn’t get my prescription for some reason yet didn’t notify me about it. I went in and they suggested trying Walgreens. Walgreens faxed CVS for the transfer which CVS didn’t respond to. Then Janeva talked to them on phone and got it transferred. CVS said I could only do a 3 month supply but I’m going out of the country for 4 months. The prescription was for 6 months supply. Janeva not only was able to do the 6 month supply but for cheaper than CVS! Normally it’s $120 for 3 months but she figured out how to do it for $80. Not only is she amazing at her job but she’s nice and funny too.
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April 2023 by Luke Murdock
Reasonable consideration. I don't blame the lack of stars on the employees they are doing very good. I blame big pharma
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April 2023 by Google user
Reasonable consideration. I don't blame the lack of stars on the employees they are doing very good. I blame big pharma
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February 2023 by Julie T.
A supposed manager told me to go to the end of the line because my prescription wasn't ready at 4. It was supposed to be ready at 10 AM so I gave them all day. She told me to behave myself and I was livid. She will be reported, not at the store but at corporate. Who talks to customers that way? She's an old woman with long ratty hair so it's not generational
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February 2023 by B-Rock J.
Stay far far away from this pharmacy. Called at 10am about my prescription and the actual pharmacist said it's ready. 11:20am come to pick it up and pharmacy tech says it's not ready for another 20 minutes. Came back at 12:45pm and it's still not ready. This department is incompetent, the only reason I came here was for the drive thru while having COVID. Won't ever come back.
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May 2022 by humility service
I'm very Ill. Couldn't verify their own stock of medication so I was told I was being transfered to someone who could. Instead I was transfered to an endless wait loop on phone. 30 minutes of waiting finally gave up. Hopelessly incompetent...
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May 2022 by Tyler Edwards
They didn't have my appointment despite email confirmation. They didn't have one of the shots I was scheduled to get and I had to wait for over an hour despite being told I would be helped shortly.
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May 2022 by limnerian
Too many instances to list of waiting in line for decades, staff who move like sloths, staff who don't know products... terrible management and the least efficient pharmacy on earth.
