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July 2024 by Rose Pam
I rarely write reviews, especially negative ones, but please avoid this pharmacy. My practitioner sent my prescription over to this pharmacy, never heard when it was ready, and I went on my account only to find my order was canceled? No communication, nothing. I tried to place another order and again, cancelled, no communication... I got my practitioner to switch over to the CVS and what do you know, ready right away. All the reviews of this Walgreens pharmacy are VERY correct; stay away. This location needs some series TLC.
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March 2024 by Sharon Johnson
Worse pharmacy ever. Corporate should shut Walgreens Scott's Valley down. My medication was supposed to be processed, doctor had approved prescription and sent it in. Pharmacist by the name of Clair was incredibly rude to me and insisted on a faxed treatment plan before she would fill the prescription. This was on a Friday when my doctor had gone home. So a triage doctor called Walgreens and told the pharmacist the medication was approved. Again pharmacy would not fill. I asked her to fill because I was out of the med and I would have my PCP fax anything to her Monday. Again a rude denial. She also pretended to take a break and ignored my questions, and went to chit chat with a drive up customer about non pharmacy related small talk. I too will be moving my scrips to another pharmacy as soon as possible.
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March 2024 by Sharon J.
Worse pharmacy I've ever been to. If I could give them zero stars I would. Denied a prescription even though sent in by my doctor and approved by PAMF. They treat you like you are a drug addict. Horrible woman pharmacist. Would not listen to me at all. This is a Friday so now need to wait until Monday in pain. She actually tried to ignore me by chit chatting with a drive up customer.
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October 2023 by Christina Gates
I am so grateful that this store is in walking distance from my condo.The staff is helpful, friendly and accepting in working with seniors. I know Walgreens gets a bad rap as a corporation, but the people here locally are working hard to provide personal service with good humor and understanding.
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September 2023 by Mason Haverstock
I've gone hear about a dozen times and the customer service is always great. I'd like to give an extra shout out to Becky M for doing an exceptional job
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July 2023 by Jane Davis
Bad customer service
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July 2023 by Serhat Selçuk Bucak
Unfortunately, when I visit the pharmacy, there is almost always an issue. It is just not working for me. I am switching to another.
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July 2023 by Skyler Russell
The pharmacy is almost always out of even basic things like iron supplements or birth control. If you can have your prescriptions sent to another pharmacy, do it
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July 2023 by Greg Smith
This location regularly fails to clear even the lowest bars for customer service/communication compared to other Walgreens.
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June 2023 by April Lopez
Great customer service from the front of the store and pharmacy staff. I highly recommend this Walgreens.
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April 2023 by Karen Sigurdson
Absolutely the worst customer service. I have called repeatedly for information about the COVID-19 tests that were ordered. They keep saying their computer is down. But then when I have someone else call from their phone about their prescription, everything is just fine. They will lie and say the computer is down just to avoid being on the phone serving customers.
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February 2023 by Julie T.
A supposed manager told me to go to the end of the line because my prescription wasn't ready at 4. It was supposed to be ready at 10 AM so I gave them all day. She told me to behave myself and I was livid. She will be reported, not at the store but at corporate. Who talks to customers that way? She's an old woman with long ratty hair so it's not generational
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February 2023 by B-Rock J.
Stay far far away from this pharmacy. Called at 10am about my prescription and the actual pharmacist said it's ready. 11:20am come to pick it up and pharmacy tech says it's not ready for another 20 minutes. Came back at 12:45pm and it's still not ready. This department is incompetent, the only reason I came here was for the drive thru while having COVID. Won't ever come back.
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July 2022 by Francis A Cheap
The pharmacy has degraded steadily over the years. Frequent change of personnel seem to be under staff at peak hours. Closes early on Saturday and Sunday, 6 p.m..
Their system will send you a text saying the prescription is ready when it's not.
Since they don't answer the phone you drive down there waiting line and lo and behold it's not ready for pick up yet.
They seem unable to deal with regular insurance and refuse to process GoodRx discount program.
Kind of sad used to be a good place...
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July 2022 by Lisa G
Drive by queue - 4 cars ahead of me and I had to wait 1 hour. I wouldn’t note this if it wasn’t a regular occurrence. It’s been like this for years. Walgreens - please do something about this!!
