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March 2024 by Sharon J.
Worse pharmacy I've ever been to. If I could give them zero stars I would. Denied a prescription even though sent in by my doctor and approved by PAMF. They treat you like you are a drug addict. Horrible woman pharmacist. Would not listen to me at all. This is a Friday so now need to wait until Monday in pain. She actually tried to ignore me by chit chatting with a drive up customer.
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October 2023 by Christina Gates
I am so grateful that this store is in walking distance from my condo.The staff is helpful, friendly and accepting in working with seniors. I know Walgreens gets a bad rap as a corporation, but the people here locally are working hard to provide personal service with good humor and understanding.
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September 2023 by Mason Haverstock
I've gone hear about a dozen times and the customer service is always great. I'd like to give an extra shout out to Becky M for doing an exceptional job
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July 2023 by Skyler Russell
The pharmacy is almost always out of even basic things like iron supplements or birth control. If you can have your prescriptions sent to another pharmacy, do it
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July 2023 by Greg Smith
This location regularly fails to clear even the lowest bars for customer service/communication compared to other Walgreens.
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June 2023 by April Lopez
Great customer service from the front of the store and pharmacy staff. I highly recommend this Walgreens.
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April 2023 by Karen Sigurdson
Absolutely the worst customer service. I have called repeatedly for information about the COVID-19 tests that were ordered. They keep saying their computer is down. But then when I have someone else call from their phone about their prescription, everything is just fine. They will lie and say the computer is down just to avoid being on the phone serving customers.
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February 2023 by Julie T.
A supposed manager told me to go to the end of the line because my prescription wasn't ready at 4. It was supposed to be ready at 10 AM so I gave them all day. She told me to behave myself and I was livid. She will be reported, not at the store but at corporate. Who talks to customers that way? She's an old woman with long ratty hair so it's not generational
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February 2023 by B-Rock J.
Stay far far away from this pharmacy. Called at 10am about my prescription and the actual pharmacist said it's ready. 11:20am come to pick it up and pharmacy tech says it's not ready for another 20 minutes. Came back at 12:45pm and it's still not ready. This department is incompetent, the only reason I came here was for the drive thru while having COVID. Won't ever come back.
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July 2022 by Todd T.
My wife went in to Walgreens and when checking out discovered that NUMEROUS sale items were not ringing up with the sale price. The short story is she had to get out of line, after reaching the front, twice in order to verify prices and they still failed to adjust them. I called to complain and was told by the "shift manager" on duty that she was aware of the price scanning issue, "it's not the employee's fault", and that "corporate is all screwed up". I advised her that she needs to close the store, as opposed to over charging folks, many of whom are older and not aware of the scam. As she rudely hung up on me in the middle of our conversation, she said, and I want to be accurate, either " people have plenty of money" or presumably about the older people "they have plenty of money". I was blown away by this! I called back, spoke to someone who identified themselves as "the cashier" and was told that the "shift manager" (the earlier employee I spoke with) refused to take my call. I did not shout, use profanity, or threaten, and simply wonder how these employees are trained! The Store seems to have a low rating on here! I am appalled that Walgreens KNOWINGLY over charges and allows it to go on! Don't use them and if you have to go in, check your receipt carefully.
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June 2022 by A B
I've been discriminated against 3 times now at this pharmacy. There is a little petite older lady pharmacist of Asian descent (I don't know her name)- who has withheld 1 of my medications (narcan, in case of emergencies. Required by law due to my 2nd prescription) for a whole month. My doctor actually had to contact her and basically ask her what the heck she was doing. It's a life saving medication. She also has delayed my medication release by several hours, she has refused to scan my medication into the actual system itself, so it says they are out of stock, when in reality, its sitting right there. Another employee actually looked, and realized this, and was extremely frustrated with her and filled it really quickly for me. This time, my Dr called in my prescription 2 WEEKS ago, and this woman has not ordered my medication yet! I'm in recovery, and the medication is buprenorphine/naloxone. It is a life saving medication and she's discriminating against me due to me being in recovery. I am the most normal looking, kind person and have been in recovery for 13 years, I just switched to this pharmacy 3 months ago instead of going where I was before. Every single time, there have been huge issues. I know its because she doesnt believe its ok for people to take this certain medication. But it is NOT up to her, her ethical beliefs have to be separated from the actual law. I will be reporting her, as soon as i find out her name. If you're in recovery and get a prescription for this medication, please go elsewhere. I will be taking my business to the water street location. -A.B.
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June 2022 by Tesla S.
It's clear that this isn't a great place to work and they don't treat their employees well; folks are consistently miserable and unhelpful. I attempted a FedEx drop-off at this location today. I rang the bell for service at the desk, and two employees came over (didn't greet me or say a word), looked at their Walgreens devices for 5-10 minutes (again without informing me of what was going on), and then said their system wasn't working and directed me to Postal Annex. At Postal Annex, the lovely and friendly employees said they get frustrated Walgreens customers all the time, and that their FedEx system didn't work either but they had developed a workaround. They said they had informed Walgreens of the workaround multiple times, but folks just weren't interested. I've had similar experiences at this Walgreens before-- I always leave depressed and sad! Walgreens, do something for their morale. Jeez Louise!
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May 2022 by Jake Reed
If I could give them 0 stars I would. This is by far the worst pharmacy I have ever been to. Do yourself a favor and get your prescriptions from the CVS instead.
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May 2022 by Charles Tuck
Covid has been under control for awhile now but this Scotts Valley location still has one worker for an inside line of 15 people and a drive through line of at least 4 to 5 cars. It gets so frustrating w having to wait 45 minutes in line every time I need to get my medicine. I hope they can get more workers soon or I’ll probably switch to another pharmacy.
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April 2022 by Dan R.
They fill prescriptions but it takes FOREVER in line. Not recommended. Guy in front of me at the window with an appointment is still waiting to get his booster 25 minutes later...