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July 2022 by Donatello T.
I had my anti acid medication refilled and there was a foreign pill for ED thrown in the mix. We don't know how often these happen but people must check their pill stock before consumption. Errors like this could cost someone's life. I don't trust them.
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January 2022 by Ryan R.
Whoa, constant pharmacy service issues. I would not recommend and Charm School is needed.
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October 2020 by Zach Y.
Normally this place is ok but today was tragic. I met with the doc at 9:30 this morning. I called at 11:53 to check the status and was told the prescription would be done in a half and hour. So I got there in 35 mins was told the prescription was not done would be another 20 mins. I went and got Jamba Juice came back and waited in line so it was now 40 mins. The guy at the counter Tyler must be new. He looked overwhelmed, couldn't find my original prescription and then after he finally found it said my other prescription is still not done. They are busy no doubt but he was not communicating just sort of standing around looking. The other pharmacists kept asking him if he needs help. Leaving now, total time to get meds 1hr 45 mins yikes
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June 2020 by Sergio T.
he TUE VO store manager is a rude, discriminatory and racist person with the Hispanic people, he treats the Hispanics as if he were going to rob his store, he is the only arrogant person, the other workers are nice people.
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March 2020 by Maureen G.
If I could give zero stars I would....TERRIBLE customer service. Kathy told me over the phone script would be ready in 30 min and hung up on me, I arrive in store because I know how slow the drive thru is, what a surprise it's still not ready 1.5 hours later!!!! Took another 20 min of me standing there waiting. I loathe having to come here!! Every prescription takes a half a day for them to fill. I've never had an experience when a dr sends over the prescription and by the time I get to the pharmacy it's not ready and they need hours to fill it!!! This place sucks! Fire everyone, rehire all new people that aren't assholes and can do their efffing job!!!!! Kathy you need to go!
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February 2020 by Ana C.
This has to be the slowest drive-through ever! Kept on calling trying to get operation hours for the drive-through because I was sitting for over 10 minutes for one fxxxx car To move up. Drive-throughs should be for pick up and there should be a separate drop off drive-through. While in line I called the pharmacy department to ask them what was going on and the girl explained to me that they were doing a refund and it was taking a little while. Refunds should be done inside the store not through a drive-through a drive-through keep things moving.
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October 2018 by Nick S.
When your general practitioner send a prescription to a CVS Pharmacy electronically, that prescription becomes the property of CVS! they wont make you a copy of it, they REFUSED to do it.. But the girls at CVS did give me a choice, Pay $62 PER PILL or go back to my Doctor for a NEW Prescription, aren't they nice?... If you don't mind your pharmacist seizing your prescription, come to CVS!
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September 2018 by Rachel T.
Great Customer Service....had an issue with an IPad charger...they exchanged it no questions asked...great experience...
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July 2018 by Ed P.
The two Stars would be four for the Staff. Very nice and helpful. Then minus two Stars for the Pharmacists. They change your Medication to the Cheapest Generic Brand or something that they can sell as the same without telling you. So check your Perceptions before you leave the Counter.
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December 2017 by Heather M.
I now know why this CVS has such a low rating. The pharmacy is a joke. My CVS branch was out of my son's Rx for TamiFlu, so they sent me to the SealBeach CVS with a note that our Dr had written the dosage wrong, and to make sure they knew to call and clear it up. When I arrived at 12 to this CVS, I told the woman at the counter UP FRONT that they needed to call the Pediatrician bc there was some Concern about the dosage. Was told it would be ready in an hour. Three hours later I call to follow up and am told that it was just being filled and come get it. Then 3 mins later I get another call saying they cannot fill it and I need to go elsewhere to find the dosage the Dr required. I asked if they'd called my doctor to get it cleared up? They said they'd check and while on hold I got disconnected. We called our doctor right then to see what what up, and CVS was calling WHILE we were on the phone w them. At 3pm. Then I got the text saying it was ready. I asked the manager Bao about it and he LIED and said it was my Dr office fault. They LIED about the timing. They didn't do their jobs and then LIED about that, and didn't care at all that they wasted 3 hours and were totally ok with sending me off to look for TamiFlu elsewhere. Just WRONG. The customer service is MUCH better at the Los Alamitos CVS where they seem to actually care about doing their jobs. This was a pathetic experience. I'd rather switch to another pharmacy then go back to this CVS.
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December 2017 by Chi M.
This cvs customer services isn't really there beside the greeting at the door. They all look really depressed in general. But u just by my stuff and get out.
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December 2017 by M R.
This place is just absolutely terrible! I have to use cvs because my insurance switched to them 2 years ago so I am stuck. I've been coming here for 2 years now and NOT ONCE have they ever got my prescriptions correct or billed properly. I can not send my wife nor anyone else to get my prescriptions because there is always an issue. Always! I finally had to ask on my last visit if they were all stupid there and the lady seemed offended. Sorry but 2 years later they have not even tried to improve customer service. I use an annual coupon to get a huge discount on a drug I don't want in generic form. They have a copy and they tell me it's logged in the computer. What a joke. I would guess they all lack highly in training and truly no one cares. Bad Customer has no consequences here obviously because it just continues. Walgreens never ever had an issue with this in 20 years but I can't switch! I'm stuck with bad service I guess it's the norm here.
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October 2017 by Ulysses Anahi D.
If you're trying to print pictures this is not the place. I tried emailing it through the app, gave me the wrong size. Tried WiFi, their WiFi didn't work, tried the cable, and gave me a receipt without a barcode. There was a nice Caucasian guy at the register who tried to help but didn't seem to be familiar with the system. He called a Hispanic guy who came and looked beyond annoyed, he started helping me and then started helping another customer for about 5 minutes and her pictures, which I thought was rude. I won't be coming back here for pictures ever.
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August 2017 by Sarah H.
Call and speak to someone about a refill and I am told it will be ready in an hour. 59 minutes later, as I'm pulling in to pick it up, the same young man I spoke with is calling to tell me that it was transferred to another pharmacy and do I want to transfer it back? Well, for sure not now since you couldn't tell it was transferred when we spoke and then didn't inform me until it was supposed to be ready. Thank you for no service.
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August 2017 by Dean L.
This place is absolutely horrible in terms of service. The quickie mart of pharmacies. No one there smiles. They all look like they just bit into a rotten peach. They will not lift a finger to help and seem to have a massive chip on their shoulders. Today I tried to get a prescription filled for my wife. I had to run back to the Dr 3 times until the Dr finally changed from his original painkiller to the drug of CVS's choice. They would not call him or fax him. One excuse after another. I honestly think my wife would be better off with a shot of whiskey to dull the pain. I will never return to this location