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December 2023 by e_journo
Made an appointment at the Minute Clinic because it was the only place in the area that had typhoid vaccines. I needed a bunch of generic vaccines, plus a typhoid vaccine.Made the appointment under "travel vaccines," which was my mistake, but the nurse there said that *NONE* of the vaccines I needed would be covered under my insurance, including hepatitis, HPV or COVID-19...and that I'd have to pay a whopping $150 for a *COVID* vaccine.She insisted that my insurance would not cover the vaccines at all.I left and realized, wait a second... all but one of the shots I'm asking for aren't travel vaccines, they're generic vaccines.I went into a different CVS the next day and got five of the vaccines—that she insisted I'd have to pay out-of-pocket for—completely covered under my insurance, no copay.I'm sorry to be harsh but you shouldn't be dealing with anything insurance-related if you lack critical thinking skills.
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October 2023 by Lauren W.
Wanted to extend a huge thanks to nurse practitioner Wen Cheng for seeing me during both of my visits in the recent two months. I absolutely have no idea how I contracted C, and tested +, around my birthday. I collapsed when NP Cheng informed me of the test result. Thank God she was there for support as I went in alone (it was either Hoag ER or this; I choose the later). Thank you NP Cheng. Highly recommend the Seal Beach CVS Minute Clinic.
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March 2023 by Ben C.
have no clue who made them doctors spent 100 on medication and feel exac the same 2 days later they acted like they know what I had but they obviously had no clue. now this is 5 days later they gave me terrible cough medicine that doesn't let u drink water and I looked it up it's pretty much just a money run. I am never going back here again
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October 2022 by Sierra S.
BEWARE: they will cancel your appointment without telling you!I scheduled an in-person appointment on the CVS website to have a physical done for work. I scheduled the appointment two days prior from the appointment date. When I arrived 15 minutes early to check in, the check-in kiosk informed me that my confirmation code was not active. When I told the staff that the kiosk wasn't accepting my confirmation code to check in, one of the girls said she would look me up manually by my last name and birthday. When she came back out to the waiting area, she told me that my name wasn't showing up on the schedule.I showed her my confirmation email, as well as the reminder email I had gotten the day before. On top of that, I also showed her the email that I had received 1hr prior to my appointment time letting me know that I could check in. The girl went back to her computer and then came back out with a piece of paper that stated my appointment had been cancelled. There was no date or time on the piece of paper that would have indicated when the appointment was cancelled, nor did it mention who cancelled the appointment. At this point, I was extremely perplexed and taken aback. I told her that I did not cancel my appointment and it is very unprofessional for them to have cancelled my appointment without informing me. She stated that they would never just cancel an appointment so it had to have been me. Why would I show up to the appointment if I had cancelled it???I asked if they could take me anyways because clearly this situation is messed up but unfortunately she said they couldn't. I asked if they could accommodate me in any way and she said no. I left very upset. What a waste of time.
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September 2022 by Mike Burns
Found this place searching for a cheaper pay-out-of-pocket option than urgent care (no insurance). Super easy to make a next day appointment, was seen promptly with no BS. Just “what’s wrong? Here’s what will make it better”. NP Yun gave me very detailed instructions, answered all of my questions and was very personable. I even picked up my prescription right then and there. My whole visit cost less than $150. I’d gladly come back for anything minor. ?
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August 2022 by Reggae J.
The nurse who was supposed to help me was scrolling on Facebook for about 5 to 10 minutes until she was notified I was there. I've tried to call this place and ask about my insurance there is no one to talk to you or answer the phone. I showed up in person two days ago and no one would speak to me. Do not give these people your money. Also someone should fire the girl who has so much free time she can scroll on social media instead of help people
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July 2022 by Carissa A.
I went in to get a TB test on July 1st which was administered by Terry. Then came back 48-72 hours later on July 4th to get my results. While they printed out my results, I also had them fill out separate TB paperwork from my program. Terry was so helpful, kind, and easy to talk to. She showed she cares for her patients and I highly recommend scheduling an appointment with Terry so you can have the best experience!
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April 2022 by Jesse Diaz
I drove a 1.5 hour round trip to get a rapid COVID test. When I wasn't getting my results, I called, and they told me it usually takes 1-2 business days for the results!!! I could've gone to the cvs down my street for that.
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November 2021 by Roxana T.
I had to pay 150 dollars when in reality I didn't have to pay a penny because my insurance does cover it!! And all because the nurse didn't want to take the time to input my insurance number on the system! Worst customer service ever, Ashley was the worst! I had apt which was verify by another nurse online. Came in on time she didn't want to help me she said I had to pay out of pocket when the nurse online from cvs said it's fine my insurance covers it after agreeing to pay out of pocket she said I will have to wait until She helped everyone else! After having already an apt! So many people have complained about Ashley I don't know why she hasnt changed her bad customer service she's obviously hasn't been corrected by her supervisor Erica who has also done a bad job to make sure clients are taken care of
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October 2021 by Coleman Kingwell
This place is a major scam! They send out hundreds of fake bills to older patients, do not use them!
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October 2021 by Robert Parker
MINUTE CLINIC FRAUD!Beware of fake bills from this Minute Clinic!Customer Service hangs up on your phone calls and no email provided for contact.Beware!
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October 2021 by Robert P.
FRAUD Minute Clininc ran my insurance and gave me printout that Shingles vaccine is free for me and my wife. However I just got a huge bill. If they were honest with me I would not have taken it. Huge Fraud! No no one will talk to us. No Customer Service email to send the printout. Representative hung up on us. Beware of these cheating people and company!!!
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August 2021 by Jeannette Williams
Not sure about all these negative reviews. I was given great care. The staff is limited and extremely busy which is to be expected during a pandemic. Please come ready to be patient, communicate well, and be polite and you will get the same in return. Great service, thank you.
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August 2021 by John McInerney
The lady that works here is unprofessional and rude. She yelled at me saying I was yelling at her when I was just trying to inform her of something. Then she asks what Im in for in front of everyone in the waiting room. Then she says she doesn’t see me signed in on the computer and is harassing me why my name isn’t on the computer. Then she says she can’t even help me with the problem I have, but proceeds to ask me why Im not on her computer. Idk do I look like your computer technician. Ridiculous that she is still employed there after all the bad reviews. CVS do you read this?!?!?
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July 2021 by Sara B.
DO NOT GO HERE. First - this is not really urgent care. The nurse even said "I know Google say it is, but we are limited." I should have trusted the other reviews. The nurse practitioner has ZERO sympathy for anyone or anything. The first client I watched her take in she was rude, and pushy. When I saw her to just SEE if I could be seen she avoided my questions, went in circles, was rude, told me I was arguing with her when I literally was just asking questions (I know you might think - this girl was probably being aggressive or rude herself - so much of the opposite.) On top of that, she was late from her lunch, their lunch is 1-2 and no one knew where she was until 2:15. No one was in the waiting room and the staff refused to utilize that time by helping a young girl with a cold. If I could give them zero stars I would. Biggest waste of my time.