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December 2023 by Tara k.
Do Not try to withdraw more than a few thousand of your own money at once here, you get scolded by the manager then told you need to make him aware of it a week in advance although I never know what I'll need on a day to day basis for petty cash. Then after he gives it to you, he will ask you if you want a loan.
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August 2023 by Brian G.
Hours state this branch opens at 10:00. I arrived around 9:40 and employees are waiting around waiting for the manager with the keys to show up. Manager casually shows up at 10:15. Took about 20 minutes for him to turn on computers and set everything up. Didn't get to my transaction till 10:45. Many others in line were upset as well. Pavillions employees came by to apologize. I think the manager's name was Eric. Not a great experience.
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February 2023 by doug
I've been banking with USB since the '90s. This is THE best USB branch on the SoCal coast for their knowledge, service & attitude - GREAT!
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January 2023 by Jeremy Schuster
Eric helped me/our business with eagerness and interest. I will gladly return to this branch.
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November 2022 by Christopher Hazlett
Great staff, they are always eager to help and give wonderful customer service.5 stars all the way
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June 2022 by saga e.
he best part of this branch is Ernest Pastor. I needed a car loan and from step 1 to 100, Ernest was there all the way. He went beyond the call, was efficient and listened to my needs-a rarity in banking these days. He took the time to explain all the details in a patient manner and was professional and honest. He even broke down the principle and finance charges. I'm glad I kept his card and would highly recommend him and this branch for any/all your banking needs.
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April 2021 by Neyda L.
This " branch " is inside the Vons Pavilions store. I come here out of convenience and routinely have to wait In line for service. Last week, I simply left. Today, there were four people in the branch and only one open teller window. I waited patiently and the lady in front of me said she was done waiting and left. The branch manager finally came out and after about 5 minutes opened a window. There seems to be no appreciation for clients and no rush to help those waiting in line. I have been a USBank client for over a decade, I have personal and business accounts as well as loans. This is by far the worst service I have ever received at any branch. Additionally, when I finally get to the teller window I don't want to be told I can process my deposit online and withdraw thru the ATM. If I were to complete all my transaction that way there would be no need for bank employees. Be careful what you wish for.
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April 2020 by Tom H
I've been banking at this branch for many years and have made frequent trips to the branch in person. Everyone has always been very helpful from the first "hello" to the "thank you" at the end.With direct deposits to my account and all of my expenses being paid electronically in addition to money transfers to my son who lived out of state at the time, there was a lot of activity in my account. US Bank and its personnel could not have been more helpful in sorting out some of the messes I made and they did it all with a smile on their face, glad to be of help.At one point someone managed to get my debit card number and went on an overnight online shopping spree. I had a considerable amount of money in the account at the time and they treated themselves with 11 separate transactions. The branch shut down my card and issued me a new temporary card the same day and US Bank's fraud department took over from there. They were very helpful and expedient, before long every penny was back in my account. No fees, no unauthorized charges and a thank you for doing business with US Bank at the end.About a year and a half ago I suffered life-threatening health problems and with several lengthy hospital stays I was unable to work. My little empire crumbled around me but US Bank and its people stayed by my side. It took more than a year to stabilize my life and the people at US Bank were with me through it all.If I have it my way, I'll be around for many years to come, in part just to continue doing business with US Bank as a way of saying thank you.
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February 2020 by Tomy Hans
I've been banking at this branch for many years and have made frequent trips to the branch in person. Everyone has always been very helpful from the first "hello" to the "thank you" at the end.
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December 2019 by White Russian
I love this bank and Kat is the best, her customer service is phenomenal
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August 2019 by Nicole Z.
By far the best banking experience you'll ever have anywhere else!!...the girls and guys working at this bank from the branch Mgr, Nester, to Assistant Mgr, David, to Dominic and all the crew provided the most expedient, friendly, professional banking for me as a customer. And for that, i appreciated it very much and had recommended for my friend n family to switch over to US Bank too. They're the Best and deserve a Huge Pat on the Back for a job well-done each n everyday!!!...Thank You all again!!...:)...
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March 2019 by Joy R.
By far the BEST customer service you will ever find at a bank! They truly treat you like you are their top priority each and every visit, and the transactions are always completed in a timely manner. This bank branch has kept the small town neighbor friendly feel, they get to know each and every one of their clientele. I'm so thrilled I get to bank here!
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April 2018 by True R.
Everyone here is so friendly and very accommodating. Especially David, he was very helpful when i had issue with my car loan. He went above and beyond checking for me. The issue went on for weeks and David was very patient and kept me up to date with progression. Really felt us bank were there every step of the way. Thank you David. You are one of the good guys out there. Keep up the good work :) -Fitz
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December 2016 by Christina Montana
By far my favorite branch. Everyone is super helpful and friendly and go the extra mile. And the hours are really good too, open on days when many banks are closed.
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June 2016 by Jake Myers
This bank is terrible and stay away from this ATM. It takes and hangs on to your card during transaction and then if you forget and leave it the card gets shredded if its not one of there cards. They don't even handle the ATM! Terrible terrible experience with this place.
