-
March 2024 by Analyn S.
Love this branch! The team is very friendly and accommodating. They are short staffed, so as every where else. But they do their best to help every customer's need. Shout out to Melissa, Patty, Era and the manager Alejandra!!!! Thank you guys for what you do each day and for all your sacrifices!
-
March 2024 by Lizzie B.
If you just need to use the ATM outside, it's fine. However, if it's a Saturday and you actually need to go inside the bank, nope! What bank isn't open on a Saturday???? Very inconvenient. I had to drive down the street and go to a different location that was open on Saturday.
-
October 2023 by Jessie Davidson
Long wait and customer service doesn’t care. Hello prioritize your customer. Long line hello
-
July 2023 by Jason R.
Easy lowkey spot to go and use quickly. Obviously do not go during peak hours. It's not a big branch. But when it's the dead hours, it's great. Easy and quick convenient access. Plenty of employees ready to help. Works great and convenient for me. I recommend it
-
July 2023 by Dan C.
Poor service and a banker is not always available here if you even want to open an account. Go to the Long Beach Bellflower Blvd branch for excellent service. I can't believe they pay rent for a branch that such poorly offers just basic customer service. Avoid the ATM at night too. There have been robberies after hours as criminals wait in the parking lot for people using it.
-
May 2023 by Fingal Wills
Wonderful staff and very kind. Made an appointment for a loan and they helped me immediately and walked me through the process and showed me benefits I was missing. I really appreciated their help today.
-
May 2023 by David Millhouse
Good customer service.
-
October 2022 by Vanessa Diaz
Horrible customer service. They made us make an appointment and then Kelly called us fake coughing saying she has to reschedule us. And then said she was taking the whole week off and could only do Monday.
-
September 2022 by David C.
So very badly managed. It's an empty place, a long line, and people in charge just strolling around taking their time. A teller hollered: "teller Assistance,". and it takes another 15 minutes before a Lady stroll leisurely from the back over to help. It took half an hour just to get a quick transaction done. So regretful that I came to this branch today.Doesn't make things any better when teller and supervisor apologize for the inconvenience; and There's absolutely no awareness in their demeanor that people are waiting for service.
-
January 2022 by Cameron J.
You can make money faster than they can deposit it and get you through the line. Do yourself a favor and bank somewhere else. All I have to say is I'm glad I don't work for them because I'm embarrassed to even back there.
-
November 2021 by Chas G.
This branch is totally useless if you need to speak to a banker. I've never waited less than 45 minutes to talk to someone. Always understaffed. Zero customer service. Welcome to Wells Fargo!
-
December 2020 by Kermit S.
The bank was completely empty with about ten workers. They told me I had to make an appointment or call the number. I told them this is my day off why can't you help me now. They said it doesn't work like that any more. I said fine I would like to close my account. They said they cannot do that. They can give me my money but the account would still be open and they won't even be able to put a hold on it so nothing comes in. Susana del Villar. So rude and worthless. This bank also opened multiple accounts for me when I never even asked for them but they can't open one and close another today.
-
October 2020 by Philip D.
There are a couple of very talented individual bankers here (Sara and Ian), but customer service deserves zero stars at this branch. I needed to do a very simple transaction that would have taken (someone competent, like Sara or Ian) no more than ten (10) minutes. It needs to be done before October 15th, which is tax day for me, as a small business owner. Before, you could walk in anytime and request to see a banker and the job gets done. Today, some rude lady says I need "an appointment" to see a banker and that no more Thanks were left and the bank is closing in 30 minutes. I told her the transaction I needed done, the timing of it and that I am a 28 year customer (in other words, when she was a newborn, or in diapers when I first became a WFB customer). There were 2 bankers present. Neither had customers sitting at their desks. I was the only customer waiting to see a banker and there were no customers even waiting to see a teller. Soonest appointment: Tomorrow at 10 am. Cuts right into the middle of my (work) morning. Bogus! "Appointments are necessary due to COVID", she says. "BS I say! You all will soon be looking for jobs!" Wells Fargo is soon closing many branches. This branch sucks! Go ahead and close it now. Mad as well. Sara and Ian deserve a better employer anyway. Horrible, rude customer service.
-
March 2019 by Joshua Miller
While closer to my home I have tried dropping in for various items a handful of times and each time come out reminding myself to never step into this branch again. Highly recommend the Wells Fargo up the street next to target.
-
October 2018 by Tamer Abubakr
Opened an account here. Very friendly bankers and not very busy which is great. So far the experience has been great being a Wells Fargo customer.
